{"schemaVersion":"jobsearcher.job.v1","id":"5c12f31c062431663ede7e2c","url":"https://jobsearcher.com/jobs/5c12f31c062431663ede7e2c","canonicalUrl":"https://jobsearcher.com/jobs/5c12f31c062431663ede7e2c","title":"Manager, Sales Commissions","description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Five9 is seeking a Manager, Sales Commissions to lead the end to end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives.The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands on technical expertise, people leadership, and strong cross functional partnership across Finance, Sales Operations, Payroll, and Audit.Key ResponsibilitiesSales Commission Operations & Leadership:Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payoutsManage a small team, providing coaching, workload prioritization, and performance guidanceAct as the primary escalation point for commission disputes, complex calculations, and off cycle adjustmentsPartner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee dataICM Ownership & Commission Model Management:Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tablesDesign, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiativesPerform and oversee calculation validation, tie outs, and variance analysis prior to payout approvalEnsure scalability and auditability of models as the sales organization grows and plan complexity increasesQualifications & ExperienceRequired Qualifications:7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experienceDeep hands on experience administering ICM toolsStrong working knowledge of CRM and bookings systemsExperience supporting SOX controlled commission processes in a public company environmentAdvanced Excel skills and strong financial reconciliation capabilitiesProven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and AuditKey Competencies:High attention to detail and data integrityStrong ownership mindset over mission critical financial processesAbility to balance operational execution with system and control improvementsClear communicator with the ability to explain complex commission logic to non technical stakeholdersTrusted partner to Sales leadership and Finance executivesWork Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes:Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leaveAll compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below.$80,900—$224,900 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","company":"Five9","rawCompany":"five9","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T15:18:01.702Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Sales Commissions","description":"Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Five9 is seeking a Manager, Sales Commissions to lead the end to end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives.The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands on technical expertise, people leadership, and strong cross functional partnership across Finance, Sales Operations, Payroll, and Audit.Key ResponsibilitiesSales Commission Operations & Leadership:Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payoutsManage a small team, providing coaching, workload prioritization, and performance guidanceAct as the primary escalation point for commission disputes, complex calculations, and off cycle adjustmentsPartner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee dataICM Ownership & Commission Model Management:Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tablesDesign, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiativesPerform and oversee calculation validation, tie outs, and variance analysis prior to payout approvalEnsure scalability and auditability of models as the sales organization grows and plan complexity increasesQualifications & ExperienceRequired Qualifications:7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experienceDeep hands on experience administering ICM toolsStrong working knowledge of CRM and bookings systemsExperience supporting SOX controlled commission processes in a public company environmentAdvanced Excel skills and strong financial reconciliation capabilitiesProven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and AuditKey Competencies:High attention to detail and data integrityStrong ownership mindset over mission critical financial processesAbility to balance operational execution with system and control improvementsClear communicator with the ability to explain complex commission logic to non technical stakeholdersTrusted partner to Sales leadership and Finance executivesWork Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes:Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leaveAll compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.The US base salary range for this role is below.$80,900—$224,900 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.","datePosted":"2026-08-14T15:18:01.702Z","dateModified":"2026-08-14T15:18:01.702Z","hiringOrganization":{"@type":"Organization","name":"Five9","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5c12f31c062431663ede7e2c"},"url":"https://jobsearcher.com/jobs/5c12f31c062431663ede7e2c"}}