Cabling Field Technician

We are looking for an experienced Installation / Wire Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. This person should have experience with pulling and terminating cat 6 cable. Alarm, camera, and phone experience is a plus. Main Job Tasks and Responsibilities Provide service and customer support during field visits or dispatches Work in our hardware repair center repairing systems On site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Installing hardware and software systems Maintaining or repairing equipment Setting up computer security measures Configuring computer networks Offering technical support on-site or via phone or email Operate vehicle in a safely manner Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Education and Experience Dell Certification and A+ Certification desired, but not required Customer service skills Customer-facing experience Ability to troubleshoot, test, repair and service technical equipment English literacy Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Individual selected must have verifiable troubleshooting and diagnostic experience working with desktops and laptops in a fast paced environment Familiarity with current software operating systems, utilities and other commonly used office applications Ability to manage territory with little direct supervision Job involves regular travel to customer locations and both NY offices (Newburgh and Middletown) – NYS driver’s license and reliable transportation a must Must have the ability to lift up to 50 lbs. Key Competencies Attention to detail and accuracy Good verbal and written communication skills Organizational skills Information management Problem analysis and problem solving skills Team member Stress tolerance Sense of urgency Tenacious Job Type: Part-Time (Monday - Friday) Required experience: IT Technician: 1 Year Required license or certification: Driver's License Schedule: Monday to Friday Overtime Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: One location Job Types: Full-time, Part-time Pay: $20.00 - $23.00 per hour Schedule: Day shift Monday to Friday Overtime Experience: Computer skills: 1 year (Required) Work Location: In person