{"schemaVersion":"jobsearcher.job.v1","id":"5bc501100769b3045b9e9645","url":"https://jobsearcher.com/jobs/5bc501100769b3045b9e9645","canonicalUrl":"https://jobsearcher.com/jobs/5bc501100769b3045b9e9645","title":"Technical Support Engineer","description":"Job Information\nDate Opened\n04/01/2026\nJob Type\nFull time\nIndustry\nHealth Care\nCity\nBurlington\nState/Province\nVermont\nCountry\nUnited States\nZip/Postal Code\n05401\nJob Description\nJob Title: Code Pilot (Technical Support Engineer)\n\nTeam: Flight Crew\n\nLocation: Hybrid or Remote -Work from Home with Flexibility\n\nAbout the Mission\n\nAt Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you’ll be part of a tight-knit squad that keeps our customers’ imaging data flying smoothly and safely every day, everywhere.\n\nYour Role\n\nAs a Code Pilot, you’ll be our customers’ first line of technical support and a trusted companion when things get turbulent. You’ll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life-saving work without delay.\n\nWorking alongside your Wingmates, and Airboss & Aces (your teammates), you’ll build experience that can launch you into a Tech Viper role handling advanced troubleshooting and high-impact projects.\n\nWhat You’ll Do\n\nProvide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution.\n\nPerform routine DBA tasks such as monitoring, user access, backups, and system health checks.\n\nTriage, troubleshoot, and resolve issues or escalate when needed.\n\nDocument solutions and share knowledge to help the entire crew work smarter.\n\nCommunicate clearly and calmly with customers, even in high-pressure situations.\n\nWork closely with your Flight Crew to make sure health care providers stay up and running 24/7.\n\nLearn and grow your knowledge of our systems, databases, and imaging technologies.\n\nAbout You\n\nYou’re curious, resourceful, and eager to learn.\n\nYou have familiarity with relational databases (SQL Server or similar)\n\nYou love solving problems and helping people.\n\nYou thrive in a collaborative team environment and communicate well under pressure.\n\nYou prefer to work in a flexible, hybrid environment as part of a supportive crew, with freedom to do your best work from home.\n\nBonus Points if you have:\n\nExperience with PACS, VNA, or enterprise imaging systems\n\nFamiliarity with HL7, DICOM, or other healthcare data standards\n\nMach7 Enterprise Imaging Platform experience\n\nYour Flight Path\n\nThis entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges.\n\nWhy Fly with Us\n\nBe part of a purpose-driven team making real impact in healthcare.\n\nWork in a flexible environment from home remotely alongside your crew\n\nA supportive, fun Flight Crew culture where everyone has your back.\n\nA growing company where your skills and ideas can truly take off.\n\nReady for Takeoff?\n\nIf you’re ready to join a crew that values teamwork, curiosity, and helping clinical customers deliver life-saving care, we’d love to hear from you.\n\nApply now — your cockpit is waiting.\n\nMach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.","company":"Mach7 Technologies","rawCompany":"mach7 technologies","city":"Shelburne","state":"VT","isRemote":false,"isActive":false,"createdAt":"2026-04-12T19:28:35.579Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"17-3021.00","title":"Aerospace Engineering and Operations Technologists and Technicians","slug":"aerospace-engineering-and-operations-technologists-and-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Job Information\nDate Opened\n04/01/2026\nJob Type\nFull time\nIndustry\nHealth Care\nCity\nBurlington\nState/Province\nVermont\nCountry\nUnited States\nZip/Postal Code\n05401\nJob Description\nJob Title: Code Pilot (Technical Support Engineer)\n\nTeam: Flight Crew\n\nLocation: Hybrid or Remote -Work from Home with Flexibility\n\nAbout the Mission\n\nAt Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you’ll be part of a tight-knit squad that keeps our customers’ imaging data flying smoothly and safely every day, everywhere.\n\nYour Role\n\nAs a Code Pilot, you’ll be our customers’ first line of technical support and a trusted companion when things get turbulent. You’ll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life-saving work without delay.\n\nWorking alongside your Wingmates, and Airboss & Aces (your teammates), you’ll build experience that can launch you into a Tech Viper role handling advanced troubleshooting and high-impact projects.\n\nWhat You’ll Do\n\nProvide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution.\n\nPerform routine DBA tasks such as monitoring, user access, backups, and system health checks.\n\nTriage, troubleshoot, and resolve issues or escalate when needed.\n\nDocument solutions and share knowledge to help the entire crew work smarter.\n\nCommunicate clearly and calmly with customers, even in high-pressure situations.\n\nWork closely with your Flight Crew to make sure health care providers stay up and running 24/7.\n\nLearn and grow your knowledge of our systems, databases, and imaging technologies.\n\nAbout You\n\nYou’re curious, resourceful, and eager to learn.\n\nYou have familiarity with relational databases (SQL Server or similar)\n\nYou love solving problems and helping people.\n\nYou thrive in a collaborative team environment and communicate well under pressure.\n\nYou prefer to work in a flexible, hybrid environment as part of a supportive crew, with freedom to do your best work from home.\n\nBonus Points if you have:\n\nExperience with PACS, VNA, or enterprise imaging systems\n\nFamiliarity with HL7, DICOM, or other healthcare data standards\n\nMach7 Enterprise Imaging Platform experience\n\nYour Flight Path\n\nThis entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges.\n\nWhy Fly with Us\n\nBe part of a purpose-driven team making real impact in healthcare.\n\nWork in a flexible environment from home remotely alongside your crew\n\nA supportive, fun Flight Crew culture where everyone has your back.\n\nA growing company where your skills and ideas can truly take off.\n\nReady for Takeoff?\n\nIf you’re ready to join a crew that values teamwork, curiosity, and helping clinical customers deliver life-saving care, we’d love to hear from you.\n\nApply now — your cockpit is waiting.\n\nMach7 Technologies is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, ethnicity, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other protected status under the law.","datePosted":"2026-04-12T19:28:35.579Z","dateModified":"2026-04-12T19:28:35.579Z","hiringOrganization":{"@type":"Organization","name":"Mach7 Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Shelburne","addressRegion":"VT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5bc501100769b3045b9e9645"},"url":"https://jobsearcher.com/jobs/5bc501100769b3045b9e9645"}}