{"schemaVersion":"jobsearcher.job.v1","id":"5b64f2db7bf1b38e403811d1","url":"https://jobsearcher.com/jobs/5b64f2db7bf1b38e403811d1","canonicalUrl":"https://jobsearcher.com/jobs/5b64f2db7bf1b38e403811d1","title":"Command Center Supervisor","description":"Company Description\n\nWestgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.\n\nJob Description\n\nThe Corporate Command Center Supervisor is responsible for supervising the daily operations of the Corporate Command Center and its staff, ensuring effective and efficient monitoring, response, documentation, and coordination of emergency and operational activities for Emergency Management and Security. This role involves supervising a team of command center officers, maintaining communication with various departments and nationwide properties, and ensuring staff adherence to established protocols and procedures.\nWhat You'll Do:\nSupervise a team of Emergency Management Corporate Command Center officers, providing guidance, support, and performance feedback.\nSchedule shifts and ensure adequate staffing levels to maintain 24/7 operational readiness.\nFoster a positive and collaborative work environment, promoting teamwork and continuous improvement.\nSupervise the daily operations of the Corporate Command Center, ensuring effective monitoring and response to incidents and emergencies.\nEnsure adherence to standard operating procedures (SOPs), protocols, and guidelines.\nMonitor system performance, identifying and addressing issues to maintain optimal functionality.\nCoordinate the Command Center response to emergency situations, ensuring timely and effective resolution.\nCommunicate with internal and external stakeholders, providing accurate and timely information.\nMaintain detailed records of incidents, actions taken, and outcomes for reporting and analysis.\nDevelop and implement training programs for Corporate Command Center Staff, ensuring they are knowledgeable and proficient in their roles.\nConduct regular training sessions and drills to maintain a high level of preparedness.\nMentor and coach staff, identifying opportunities for skill development and career growth.\nSupervise staff as they are the primary point of contact for communication within the command center and with other departments.\nEnsure clear and effective communication during incidents and routine operations.\nLiaise with external agencies, county EOC's, vendors, and stakeholders as needed.\nSupport Emergency Management Operations during storms, to include deploying as needed to incidents or to support government operations representing Westgate.\nPrepare and present regular reports on Corporate Command Center activities, incidents, and performance metrics.\nMaintain accurate and up-to-date documentation, including logs, reports, SOP's, and Daily Briefings for Leadership and Executive staff.\nAnalyze data and trends to identify areas for improvement and recommend solutions.\nOversee the operation and maintenance of Corporate Command Center technology, including monitoring systems, communication tools, and software.\nCoordinate with IT and vendors for system upgrades, troubleshooting, and maintenance.\nEnsure data security and confidentiality in accordance with organizational policies.\nSupervisor role may include completing the activities of Command Center staff as needed.\n\nQualifications\n\nWhat You'll Bring:\nExperience\nMinimum of three (3) years of experience in corporate command center operations, security operations centers (SOC), emergency communications, public safety communications, emergency management, dispatch operations, business continuity, emergency operations centers (EOC), or related operational environments.\nMinimum of one (1) year of leadership, supervisory, team lead, or management experience.\nExperience coordinating incident response, emergency communications, crisis management, operational support functions, and cross-functional stakeholder communications.\nExperience supervising employees in high-volume, fast-paced, and mission-critical environments preferred.\nExperience supporting 24/7 operations preferred.\nEducation & Certifications\nHigh School Diploma or GED required.\nAssociate Degree in Criminal Justice, Emergency Management, Homeland Security, Business Administration, Public Safety, Communications, or a related field preferred.\nValid Florida Class \"D\" Security Officer License required.\nCurrent CPR, AED, and First Aid certifications required.\nICS, FEMA, NIMS, Emergency Management, or Incident Command System certifications preferred.\nSkills & Knowledge\nStrong knowledge of command center operations, security operations, emergency management, dispatch communications, crisis response, business continuity, and incident management processes.\nKnowledge of emergency notification systems, monitoring technologies, access control systems, surveillance platforms, radio communications, dispatch systems, and incident management software.\nProficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.\nExcellent leadership, team development, coaching, employee engagement, and performance management skills.\nStrong verbal and written communication skills with the ability to communicate effectively across all organizational levels.\nAbility to assess rapidly changing situations and make informed operational decisions under pressure.\nExceptional multitasking, organizational, prioritization, and time-management abilities.\nStrong situational awareness, critical thinking, problem-solving, and analytical skills.\nAbility to manage multiple incidents, communication channels, and operational priorities simultaneously.\nExperience preparing incident reports, daily briefings, executive summaries, operational metrics, and performance reports.\nAbility to maintain confidentiality and comply with organizational information security standards.\n\nAdditional Information\n\nWhy Westgate?\nComprehensive Health Benefits – Medical, Dental, and Vision Coverage\nPaid Time Off – Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay – Access Your Earnings When You Need Them\nFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) – Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents\nCareer Growth and Advancement Opportunities\nCommunity Involvement – Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.\nThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","company":"Westgate Resorts","rawCompany":"westgate resorts","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-11T11:28:00.546Z","occupations":[{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"55-2013.00","title":"First-Line Supervisors of All Other Tactical Operations Specialists","slug":"first-line-supervisors-of-all-other-tactical-operations-specialists"},{"code":"33-1091.00","title":"First-Line Supervisors of Security Workers","slug":"first-line-supervisors-of-security-workers"}],"industries":[{"code":"713990","title":"All Other Amusement and Recreation Industries","slug":"all-other-amusement-and-recreation-industries"},{"code":"713110","title":"Amusement and Theme Parks","slug":"amusement-and-theme-parks"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Command Center Supervisor","description":"Company Description\n\nWestgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.\n\nJob Description\n\nThe Corporate Command Center Supervisor is responsible for supervising the daily operations of the Corporate Command Center and its staff, ensuring effective and efficient monitoring, response, documentation, and coordination of emergency and operational activities for Emergency Management and Security. This role involves supervising a team of command center officers, maintaining communication with various departments and nationwide properties, and ensuring staff adherence to established protocols and procedures.\nWhat You'll Do:\nSupervise a team of Emergency Management Corporate Command Center officers, providing guidance, support, and performance feedback.\nSchedule shifts and ensure adequate staffing levels to maintain 24/7 operational readiness.\nFoster a positive and collaborative work environment, promoting teamwork and continuous improvement.\nSupervise the daily operations of the Corporate Command Center, ensuring effective monitoring and response to incidents and emergencies.\nEnsure adherence to standard operating procedures (SOPs), protocols, and guidelines.\nMonitor system performance, identifying and addressing issues to maintain optimal functionality.\nCoordinate the Command Center response to emergency situations, ensuring timely and effective resolution.\nCommunicate with internal and external stakeholders, providing accurate and timely information.\nMaintain detailed records of incidents, actions taken, and outcomes for reporting and analysis.\nDevelop and implement training programs for Corporate Command Center Staff, ensuring they are knowledgeable and proficient in their roles.\nConduct regular training sessions and drills to maintain a high level of preparedness.\nMentor and coach staff, identifying opportunities for skill development and career growth.\nSupervise staff as they are the primary point of contact for communication within the command center and with other departments.\nEnsure clear and effective communication during incidents and routine operations.\nLiaise with external agencies, county EOC's, vendors, and stakeholders as needed.\nSupport Emergency Management Operations during storms, to include deploying as needed to incidents or to support government operations representing Westgate.\nPrepare and present regular reports on Corporate Command Center activities, incidents, and performance metrics.\nMaintain accurate and up-to-date documentation, including logs, reports, SOP's, and Daily Briefings for Leadership and Executive staff.\nAnalyze data and trends to identify areas for improvement and recommend solutions.\nOversee the operation and maintenance of Corporate Command Center technology, including monitoring systems, communication tools, and software.\nCoordinate with IT and vendors for system upgrades, troubleshooting, and maintenance.\nEnsure data security and confidentiality in accordance with organizational policies.\nSupervisor role may include completing the activities of Command Center staff as needed.\n\nQualifications\n\nWhat You'll Bring:\nExperience\nMinimum of three (3) years of experience in corporate command center operations, security operations centers (SOC), emergency communications, public safety communications, emergency management, dispatch operations, business continuity, emergency operations centers (EOC), or related operational environments.\nMinimum of one (1) year of leadership, supervisory, team lead, or management experience.\nExperience coordinating incident response, emergency communications, crisis management, operational support functions, and cross-functional stakeholder communications.\nExperience supervising employees in high-volume, fast-paced, and mission-critical environments preferred.\nExperience supporting 24/7 operations preferred.\nEducation & Certifications\nHigh School Diploma or GED required.\nAssociate Degree in Criminal Justice, Emergency Management, Homeland Security, Business Administration, Public Safety, Communications, or a related field preferred.\nValid Florida Class \"D\" Security Officer License required.\nCurrent CPR, AED, and First Aid certifications required.\nICS, FEMA, NIMS, Emergency Management, or Incident Command System certifications preferred.\nSkills & Knowledge\nStrong knowledge of command center operations, security operations, emergency management, dispatch communications, crisis response, business continuity, and incident management processes.\nKnowledge of emergency notification systems, monitoring technologies, access control systems, surveillance platforms, radio communications, dispatch systems, and incident management software.\nProficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.\nExcellent leadership, team development, coaching, employee engagement, and performance management skills.\nStrong verbal and written communication skills with the ability to communicate effectively across all organizational levels.\nAbility to assess rapidly changing situations and make informed operational decisions under pressure.\nExceptional multitasking, organizational, prioritization, and time-management abilities.\nStrong situational awareness, critical thinking, problem-solving, and analytical skills.\nAbility to manage multiple incidents, communication channels, and operational priorities simultaneously.\nExperience preparing incident reports, daily briefings, executive summaries, operational metrics, and performance reports.\nAbility to maintain confidentiality and comply with organizational information security standards.\n\nAdditional Information\n\nWhy Westgate?\nComprehensive Health Benefits – Medical, Dental, and Vision Coverage\nPaid Time Off – Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay – Access Your Earnings When You Need Them\nFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) – Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents\nCareer Growth and Advancement Opportunities\nCommunity Involvement – Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.\nThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","datePosted":"2026-08-11T11:28:00.546Z","dateModified":"2026-08-11T11:28:00.546Z","hiringOrganization":{"@type":"Organization","name":"Westgate Resorts","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b64f2db7bf1b38e403811d1"},"url":"https://jobsearcher.com/jobs/5b64f2db7bf1b38e403811d1"}}