{"schemaVersion":"jobsearcher.job.v1","id":"5b61013cea4842e8fb86f1ea","url":"https://jobsearcher.com/jobs/5b61013cea4842e8fb86f1ea","canonicalUrl":"https://jobsearcher.com/jobs/5b61013cea4842e8fb86f1ea","title":"Customer Service Representative","description":"SUMMARY\n\nCustomer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.\n\nKEY RESPONSIBILITIES\n\nEscalating queries and concerns to the Customer Service Manager.\nEnter all orders following the six checkpoints to avoid PO issues and send acknowledgement to customer within 24 hours.\nCreate and maintain correct customer information in Customer Master field in Amtech.\nMaintain customer item specs.\nEnsure that customers are satisfied with products or services.\nEnter customer complaints and short pays in Amtech.\nCoordinate customer pickups of defective products with shipping\nSupports and delivers The Ultimate Corrugated Experience to all customers internal and external.\nEffectively build and maintain relationships with customers and Territory Managers\nMain internal point of contact for Sales\nProactively inform customer of late/partial shipments to determine resolution.\nManage & maintain customer inventory levels.\nGenerate and maintain quotes that are distributed by Sales Rep to the customer.\nQualify order due dates for short lead time orders and monitor machine hours and plant loading for booking purposes.\nOther duties as assigned.\n\nREQUIREMENTS/QUALIFICATIONS\n\nEducation:\n\nHigh School Diploma or Equivalent Required\n\nExperience\n\nFunctioning user of Amtech operating system.\nAbility to use email communication.\nAbility to learn and navigate customer web portals.\nAlign with Welch Core Values\nGood communication skills, organized, detail oriented, positive attitude, optimistic.\n\nSPECIFIC KNOWLEDGE, SKILLS OR ABILITIES\n\nStrong written and oral communication.\nOrganization and attention to detail.\nAnalytical and problem-solving skills.\nTime management.\nSystems analysis.\nMathematical and deductive reasoning.\nCritical thinking.\n\nPHYSICAL DEMANDS/WORK ENVIRONMENT\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.\n\nThe work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.\n\nPhysical Requirements:\n\nSit and stand as needed.\nMay require walking on a level surface for periods throughout the day.\nReaching above shoulders, below waist and lifting as required to file documents or store materials.\nLifting to 25 lbs.\n\nWork Environment:\n\nTypical office setting\nMay require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.\nManufacturing environment may be loud, hot/cold depending on season.\n\nDisclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.\n\nWelch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran","company":"Welch Packaging Group","rawCompany":"welch packaging group","city":"Romulus","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-22T15:16:44.557Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"322211","title":"Corrugated and Solid Fiber Box Manufacturing","slug":"corrugated-and-solid-fiber-box-manufacturing"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"SUMMARY\n\nCustomer Service Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.\n\nKEY RESPONSIBILITIES\n\nEscalating queries and concerns to the Customer Service Manager.\nEnter all orders following the six checkpoints to avoid PO issues and send acknowledgement to customer within 24 hours.\nCreate and maintain correct customer information in Customer Master field in Amtech.\nMaintain customer item specs.\nEnsure that customers are satisfied with products or services.\nEnter customer complaints and short pays in Amtech.\nCoordinate customer pickups of defective products with shipping\nSupports and delivers The Ultimate Corrugated Experience to all customers internal and external.\nEffectively build and maintain relationships with customers and Territory Managers\nMain internal point of contact for Sales\nProactively inform customer of late/partial shipments to determine resolution.\nManage & maintain customer inventory levels.\nGenerate and maintain quotes that are distributed by Sales Rep to the customer.\nQualify order due dates for short lead time orders and monitor machine hours and plant loading for booking purposes.\nOther duties as assigned.\n\nREQUIREMENTS/QUALIFICATIONS\n\nEducation:\n\nHigh School Diploma or Equivalent Required\n\nExperience\n\nFunctioning user of Amtech operating system.\nAbility to use email communication.\nAbility to learn and navigate customer web portals.\nAlign with Welch Core Values\nGood communication skills, organized, detail oriented, positive attitude, optimistic.\n\nSPECIFIC KNOWLEDGE, SKILLS OR ABILITIES\n\nStrong written and oral communication.\nOrganization and attention to detail.\nAnalytical and problem-solving skills.\nTime management.\nSystems analysis.\nMathematical and deductive reasoning.\nCritical thinking.\n\nPHYSICAL DEMANDS/WORK ENVIRONMENT\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.\n\nThe work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.\n\nPhysical Requirements:\n\nSit and stand as needed.\nMay require walking on a level surface for periods throughout the day.\nReaching above shoulders, below waist and lifting as required to file documents or store materials.\nLifting to 25 lbs.\n\nWork Environment:\n\nTypical office setting\nMay require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.\nManufacturing environment may be loud, hot/cold depending on season.\n\nDisclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.\n\nWelch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran","datePosted":"2026-08-22T15:16:44.557Z","dateModified":"2026-08-22T15:16:44.557Z","hiringOrganization":{"@type":"Organization","name":"Welch Packaging Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Romulus","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b61013cea4842e8fb86f1ea"},"url":"https://jobsearcher.com/jobs/5b61013cea4842e8fb86f1ea"}}