{"schemaVersion":"jobsearcher.job.v1","id":"5b573bb0468b6d6a722d0f65","url":"https://jobsearcher.com/jobs/5b573bb0468b6d6a722d0f65","canonicalUrl":"https://jobsearcher.com/jobs/5b573bb0468b6d6a722d0f65","title":"Field Operations Manager / Associate","description":"About WorkWhile\nWorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.\nWorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.\nWe have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.\nWorkWhile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAbout the role\nLocation: Based in New York or New Jersey, travel to sites required\nWorkWhile deploys on-site shift leads at enterprise accounts across warehousing, events, and retail in the TriState region. These leads are the most visible representation of WorkWhile's quality on the ground, and this role is directly responsible for making sure they show up, perform, and grow.\nThis is a ground-level execution role. You will oversee a portfolio of shift leads across multiple client sites, serve as the primary on-site point of contact for client managers, and ensure that every shift runs the way it is supposed to. You will report directly to the Head of Field Operations and be accountable for shift lead fill, lead performance, and client satisfaction across your assigned sites.\nWe will hire this role at the Manager or Associate level depending on experience.\nWhat You’ll Own:\nLead Management and Development\nDirectly oversee a portfolio of shift leads across assigned accounts\nConduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback\nCoach leads on communication, conflict resolution, safety, and WorkWhile standards\nIdentify high-performing workers ready for lead roles and build the pipeline\nHold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required\nSite Execution and Launches\nOwn day-to-day operational quality across assigned client sites\nSupport new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift\nBuild and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation\nCapture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own\nClient Relationships\nServe as the primary on-the-ground point of contact for assigned client sites\nBuild working relationships with client site supervisors and managers, understand their expectations, and flag risk early\nParticipate in regular client check-ins and submit site performance summaries\nResolve site issues quickly and professionally\nReporting and Communication\nSubmit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues\nMaintain accurate records in WorkWhile's workforce management systems\nCollaborate with Worker Success and Marketplace Operations to ensure worker\nAbout you\nAll candidates\nBased in New York or New Jersey with reliable access to New York Tri-state area client sites\nComfortable with data and reporting tools such as Google Sheets or workforce management platforms\nValid driver's license and ability to travel between sites regularly\nManager level (3+ years of relevant experience)\nExperience managing shift leads or hourly teams across multiple sites\nComfortable owning client relationships and handling escalations independently\nTrack record of hitting fill rate or attendance targets in a staffing or field operations environment\nAble to identify lead performance issues early and act on them without waiting to be asked\nAssociate level (1-2 years of relevant experience)\nExperience in a supervisory, operations, or logistics role with direct team responsibility\nStrong communicator, comfortable working with clients, leads, and workers in the same day\nOrganized and reliable, you follow through and flag problems before they compound\nCompensation & Benefits\nCompetitive base salary + equity in a high-growth, venture-backed company\nHybrid work culture with office hubs in SF, NY, Seattle & Toronto.\nIn-person company off-sites\nMedical, dental & vision coverage\nUnlimited PTO\n401(k) with employer match\nWFH stipend to support your home office setup\nWorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFamily leave\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","company":"Workwhile","rawCompany":"workwhile","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:50:14.182Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"53-1042.00","title":"First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand","slug":"first-line-supervisors-of-helpers-laborers-and-material-movers-hand"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561311","title":"Employment Placement Agencies","slug":"employment-placement-agencies"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Operations Manager / Associate","description":"About WorkWhile\nWorkWhile is on a mission to help workers earn a better living and live better lives. 83 million Americans work hourly jobs, often with unpredictable schedules that pay close to minimum wage and offer limited benefits, leading to financial instability.\nWorkWhile identifies the best hourly workers and matches them with shifts that fit their skills, location, and life. Businesses get access to a quality workforce, while workers get stable income and unmatched benefits, including next day pay, free telehealth services, and financial services.\nWe have the audacious goal to align incentives and solve inefficiencies in the labor market, disrupting the $650 billion staffing and recruiting market. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, WorkWhile is reshaping the future of work.\nWorkWhile is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nAbout the role\nLocation: Based in New York or New Jersey, travel to sites required\nWorkWhile deploys on-site shift leads at enterprise accounts across warehousing, events, and retail in the TriState region. These leads are the most visible representation of WorkWhile's quality on the ground, and this role is directly responsible for making sure they show up, perform, and grow.\nThis is a ground-level execution role. You will oversee a portfolio of shift leads across multiple client sites, serve as the primary on-site point of contact for client managers, and ensure that every shift runs the way it is supposed to. You will report directly to the Head of Field Operations and be accountable for shift lead fill, lead performance, and client satisfaction across your assigned sites.\nWe will hire this role at the Manager or Associate level depending on experience.\nWhat You’ll Own:\nLead Management and Development\nDirectly oversee a portfolio of shift leads across assigned accounts\nConduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback\nCoach leads on communication, conflict resolution, safety, and WorkWhile standards\nIdentify high-performing workers ready for lead roles and build the pipeline\nHold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required\nSite Execution and Launches\nOwn day-to-day operational quality across assigned client sites\nSupport new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift\nBuild and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation\nCapture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own\nClient Relationships\nServe as the primary on-the-ground point of contact for assigned client sites\nBuild working relationships with client site supervisors and managers, understand their expectations, and flag risk early\nParticipate in regular client check-ins and submit site performance summaries\nResolve site issues quickly and professionally\nReporting and Communication\nSubmit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues\nMaintain accurate records in WorkWhile's workforce management systems\nCollaborate with Worker Success and Marketplace Operations to ensure worker\nAbout you\nAll candidates\nBased in New York or New Jersey with reliable access to New York Tri-state area client sites\nComfortable with data and reporting tools such as Google Sheets or workforce management platforms\nValid driver's license and ability to travel between sites regularly\nManager level (3+ years of relevant experience)\nExperience managing shift leads or hourly teams across multiple sites\nComfortable owning client relationships and handling escalations independently\nTrack record of hitting fill rate or attendance targets in a staffing or field operations environment\nAble to identify lead performance issues early and act on them without waiting to be asked\nAssociate level (1-2 years of relevant experience)\nExperience in a supervisory, operations, or logistics role with direct team responsibility\nStrong communicator, comfortable working with clients, leads, and workers in the same day\nOrganized and reliable, you follow through and flag problems before they compound\nCompensation & Benefits\nCompetitive base salary + equity in a high-growth, venture-backed company\nHybrid work culture with office hubs in SF, NY, Seattle & Toronto.\nIn-person company off-sites\nMedical, dental & vision coverage\nUnlimited PTO\n401(k) with employer match\nWFH stipend to support your home office setup\nWorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFamily leave\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nVision insurance\nWork Location: In person","datePosted":"2026-08-04T19:50:14.182Z","dateModified":"2026-08-04T19:50:14.182Z","hiringOrganization":{"@type":"Organization","name":"Workwhile","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b573bb0468b6d6a722d0f65"},"url":"https://jobsearcher.com/jobs/5b573bb0468b6d6a722d0f65"}}