{"schemaVersion":"jobsearcher.job.v1","id":"5b3876ebd0ce8f083bd78006","url":"https://jobsearcher.com/jobs/5b3876ebd0ce8f083bd78006","canonicalUrl":"https://jobsearcher.com/jobs/5b3876ebd0ce8f083bd78006","title":"Operations Manager, Implementation (Remote)","description":"The Operations Manager - Implementation leads the Implementation team, ensuring client implementations and special projects are delivered successfully, on time, within scope, and aligned with B2E's quality standards. This role is responsible for team leadership, resource planning, project oversight, process improvement, performance management, and collaboration across departments to deliver an exceptional client onboarding experience. This position reports directly to the VP of Operations. Responsibilities:Team LeadershipLead, coach, mentor, and develop the Implementation team.Conduct regular one-on-one meetings and team meetings. Hire, onboard, train, evaluate, and develop team members.Identify and coordinate departmental and individual growth and training opportunities. Implementation OperationsAssign implementations and special projects based on workload, skills, and capacity. Monitor implementation progress and proactively address risks.Ensure implementations and special projects are delivered on time, within scope, and meet B2E quality standards. Serve as the escalation point for implementation issues and provide timely and satisfactory resolution. Project & Process ManagementProvide project management leadership for complex implementations. Ensure consistent use of implementation tools, documentation standards, and internal and client communication processes. Develop, maintain, and improve implementation methodologies and departmental procedures. Monitor departmental performance metrics and implementation KPIs, identifying opportunities to improve efficiency, quality, team performance, and client satisfaction. Lead continuous improvement initiatives that enhance efficiency, scalability, quality, and the client experience. Cross-Functional CollaborationPartner with Business Development on sales pipeline forecasting and implementation capacity. Collaborate with other operational teams to improve client onboarding and handoff. Champion an exceptional client onboarding experience by promoting proactive communication, accountability, and service excellence throughout the implementation process. Perform other duties and responsibilities as assigned in support of departmental and organizational objectives. Success Measures:Success in this role is demonstrated by:Delivering client implementations and special projects within established timelines, scope, and quality standards. Achieving high levels of client satisfaction throughout the implementation and onboarding experience. Effectively balancing team workload, utilization, and implementation capacity. Continuously improving implementation processes, documentation, and operational efficiency. Achieving departmental performance metrics and implementation KPIs. Developing, engaging, and retaining a high-performing Implementation team. Building strong partnerships across departments to support organizational goals and enhance the client experience.Qualifications3+ years of supervisory experience3+ years HRIS experience3+ years of Project Management experience, PMP or similar certification preferredCPP or PHR Certifications preferredProficient in Microsoft Product SuiteExcellent verbal and written communications skills and demonstrated ability to communicate, present, and effectively influence all levels of an organizationAbility to exhibit a professional manner in dealing with others and works to maintain constructive working relationshipsAbility to set and meet both internal and external deadlines","company":"B2e Solutions","rawCompany":"b2e solutions","city":"Drummond","state":"WI","isRemote":true,"isActive":false,"createdAt":"2026-09-11T09:15:38.993Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager, Implementation (Remote)","description":"The Operations Manager - Implementation leads the Implementation team, ensuring client implementations and special projects are delivered successfully, on time, within scope, and aligned with B2E's quality standards. This role is responsible for team leadership, resource planning, project oversight, process improvement, performance management, and collaboration across departments to deliver an exceptional client onboarding experience. This position reports directly to the VP of Operations. Responsibilities:Team LeadershipLead, coach, mentor, and develop the Implementation team.Conduct regular one-on-one meetings and team meetings. Hire, onboard, train, evaluate, and develop team members.Identify and coordinate departmental and individual growth and training opportunities. Implementation OperationsAssign implementations and special projects based on workload, skills, and capacity. Monitor implementation progress and proactively address risks.Ensure implementations and special projects are delivered on time, within scope, and meet B2E quality standards. Serve as the escalation point for implementation issues and provide timely and satisfactory resolution. Project & Process ManagementProvide project management leadership for complex implementations. Ensure consistent use of implementation tools, documentation standards, and internal and client communication processes. Develop, maintain, and improve implementation methodologies and departmental procedures. Monitor departmental performance metrics and implementation KPIs, identifying opportunities to improve efficiency, quality, team performance, and client satisfaction. Lead continuous improvement initiatives that enhance efficiency, scalability, quality, and the client experience. Cross-Functional CollaborationPartner with Business Development on sales pipeline forecasting and implementation capacity. Collaborate with other operational teams to improve client onboarding and handoff. Champion an exceptional client onboarding experience by promoting proactive communication, accountability, and service excellence throughout the implementation process. Perform other duties and responsibilities as assigned in support of departmental and organizational objectives. Success Measures:Success in this role is demonstrated by:Delivering client implementations and special projects within established timelines, scope, and quality standards. Achieving high levels of client satisfaction throughout the implementation and onboarding experience. Effectively balancing team workload, utilization, and implementation capacity. Continuously improving implementation processes, documentation, and operational efficiency. Achieving departmental performance metrics and implementation KPIs. Developing, engaging, and retaining a high-performing Implementation team. Building strong partnerships across departments to support organizational goals and enhance the client experience.Qualifications3+ years of supervisory experience3+ years HRIS experience3+ years of Project Management experience, PMP or similar certification preferredCPP or PHR Certifications preferredProficient in Microsoft Product SuiteExcellent verbal and written communications skills and demonstrated ability to communicate, present, and effectively influence all levels of an organizationAbility to exhibit a professional manner in dealing with others and works to maintain constructive working relationshipsAbility to set and meet both internal and external deadlines","datePosted":"2026-09-11T09:15:38.993Z","dateModified":"2026-09-11T09:15:38.993Z","hiringOrganization":{"@type":"Organization","name":"B2e Solutions","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Drummond","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b3876ebd0ce8f083bd78006"},"url":"https://jobsearcher.com/jobs/5b3876ebd0ce8f083bd78006"}}