{"schemaVersion":"jobsearcher.job.v1","id":"5b1b7488febe57a0668f9f59","url":"https://jobsearcher.com/jobs/5b1b7488febe57a0668f9f59","canonicalUrl":"https://jobsearcher.com/jobs/5b1b7488febe57a0668f9f59","title":"IT Support Engineer (MSP)","description":"ROLE OVERVIEW\nThe IT Support Engineer is responsible for providing technical support and service delivery across multiple client environments. Engineers in this role handle a combination of help desk and support requests, service and change requests, infrastructure troubleshooting, and project implementations.\nThis is a hybrid position. You will support clients remotely from our office and travel onsite when needed for deployments, escalations, and infrastructure work. The ideal candidate takes full ownership of issues, communicates clearly with clients, and doesn’t let tickets go cold.\nPRIMARY FUNCTIONS\nTechnical Support\nDiagnose and resolve escalated support issues across multiple client environments\nTroubleshoot workstation, server, networking, and cloud-related issues\nProvide remote and on-site technical support as needed\nSupport Microsoft 365 environments, Azure, and cloud-based services\nTroubleshoot VPN access, network connectivity, and endpoint security issues\nDeliver a friendly, quick, and helpful client experience on every interaction\nService Requests & Infrastructure\nDeploy and configure workstations, hardware, and business applications\nAssist with infrastructure upgrades and technology improvements\nImplement endpoint security, backup, and monitoring solutions\nSupport identity and access management systems\nAssist with system migrations and infrastructure project deliverables\nTicketing & Documentation\nUse our ticketing system (Autotask) to manage and record all work\nMaintain accurate ticket notes and update clients throughout the resolution process\nEnsure tickets are never stale or left unattended\nKeep client documentation well-maintained and up-to-date\nContribute to internal knowledge base and process documentation\nFollow service delivery processes and operational standards\nProactive Monitoring & Maintenance\nRespond to system monitoring alerts and notifications\nPerform proactive maintenance and system health checks\nIdentify recurring issues and recommend long-term solutions\nCommunication & Teamwork\nCommunicate ticket status and any changes or outages to clients every step of the way\nParticipate in daily team huddles and planning\nFollow the schedule provided by the Service Coordinator and Service Manager\nFollow Standard Operating Procedures (SOPs) for recurring tasks\nMaintain a security-first mindset and flag potential risks to the team\nIdentify opportunities for improvement and bring constructive suggestions to the team\nParticipate in the on-call support rotation as required\nTECHNOLOGIES YOU'LL WORK WITH\nMicrosoft 365 (Exchange Online, Teams, SharePoint, Intune)\nAzure / Entra ID (Azure AD, Conditional Access, SSO)\nWindows Server environments\nNetworking fundamentals — VPN, routing, switching, firewalls\nEndpoint security platforms\nVoIP and communication systems\nVirtualization platforms\nBackup and disaster recovery solutions\nCOMPETENCIES\nAdvanced understanding of operating systems, business applications, and network systems\nStrong interpersonal and communication skills — telephony, active listening, customer care\nSolid diagnostic and troubleshooting skills across multiple technology types\nAbility to multi-task and adapt quickly in a fast-paced environment\nSelf-motivated with the ability to work independently and as part of a team\nUnderstanding of support tools, techniques, and service delivery best practices\nValid driver’s license and access to a reliable vehicle required\nEXPERIENCE REQUIREMENTS\nMinimum 3 years of professional IT support experience\nExperience supporting business environments and end users\nAbility to troubleshoot across multiple technologies simultaneously\nMSP experience strongly preferred\nEDUCATION & CERTIFICATIONS\nAssociate’s degree or higher in Computer Science or related field encouraged, not required\nAt least one active professional certification in the IT field required\nMust be able to obtain ITIL Foundations certification within 180 days of hire","company":"Technagy","rawCompany":"technagy","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:19:58.597Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer (MSP)","description":"ROLE OVERVIEW\nThe IT Support Engineer is responsible for providing technical support and service delivery across multiple client environments. Engineers in this role handle a combination of help desk and support requests, service and change requests, infrastructure troubleshooting, and project implementations.\nThis is a hybrid position. You will support clients remotely from our office and travel onsite when needed for deployments, escalations, and infrastructure work. The ideal candidate takes full ownership of issues, communicates clearly with clients, and doesn’t let tickets go cold.\nPRIMARY FUNCTIONS\nTechnical Support\nDiagnose and resolve escalated support issues across multiple client environments\nTroubleshoot workstation, server, networking, and cloud-related issues\nProvide remote and on-site technical support as needed\nSupport Microsoft 365 environments, Azure, and cloud-based services\nTroubleshoot VPN access, network connectivity, and endpoint security issues\nDeliver a friendly, quick, and helpful client experience on every interaction\nService Requests & Infrastructure\nDeploy and configure workstations, hardware, and business applications\nAssist with infrastructure upgrades and technology improvements\nImplement endpoint security, backup, and monitoring solutions\nSupport identity and access management systems\nAssist with system migrations and infrastructure project deliverables\nTicketing & Documentation\nUse our ticketing system (Autotask) to manage and record all work\nMaintain accurate ticket notes and update clients throughout the resolution process\nEnsure tickets are never stale or left unattended\nKeep client documentation well-maintained and up-to-date\nContribute to internal knowledge base and process documentation\nFollow service delivery processes and operational standards\nProactive Monitoring & Maintenance\nRespond to system monitoring alerts and notifications\nPerform proactive maintenance and system health checks\nIdentify recurring issues and recommend long-term solutions\nCommunication & Teamwork\nCommunicate ticket status and any changes or outages to clients every step of the way\nParticipate in daily team huddles and planning\nFollow the schedule provided by the Service Coordinator and Service Manager\nFollow Standard Operating Procedures (SOPs) for recurring tasks\nMaintain a security-first mindset and flag potential risks to the team\nIdentify opportunities for improvement and bring constructive suggestions to the team\nParticipate in the on-call support rotation as required\nTECHNOLOGIES YOU'LL WORK WITH\nMicrosoft 365 (Exchange Online, Teams, SharePoint, Intune)\nAzure / Entra ID (Azure AD, Conditional Access, SSO)\nWindows Server environments\nNetworking fundamentals — VPN, routing, switching, firewalls\nEndpoint security platforms\nVoIP and communication systems\nVirtualization platforms\nBackup and disaster recovery solutions\nCOMPETENCIES\nAdvanced understanding of operating systems, business applications, and network systems\nStrong interpersonal and communication skills — telephony, active listening, customer care\nSolid diagnostic and troubleshooting skills across multiple technology types\nAbility to multi-task and adapt quickly in a fast-paced environment\nSelf-motivated with the ability to work independently and as part of a team\nUnderstanding of support tools, techniques, and service delivery best practices\nValid driver’s license and access to a reliable vehicle required\nEXPERIENCE REQUIREMENTS\nMinimum 3 years of professional IT support experience\nExperience supporting business environments and end users\nAbility to troubleshoot across multiple technologies simultaneously\nMSP experience strongly preferred\nEDUCATION & CERTIFICATIONS\nAssociate’s degree or higher in Computer Science or related field encouraged, not required\nAt least one active professional certification in the IT field required\nMust be able to obtain ITIL Foundations certification within 180 days of hire","datePosted":"2026-04-14T11:19:58.597Z","dateModified":"2026-04-14T11:19:58.597Z","hiringOrganization":{"@type":"Organization","name":"Technagy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b1b7488febe57a0668f9f59"},"url":"https://jobsearcher.com/jobs/5b1b7488febe57a0668f9f59"}}