{"schemaVersion":"jobsearcher.job.v1","id":"5b14e673ea710d6a2e98d3f3","url":"https://jobsearcher.com/jobs/5b14e673ea710d6a2e98d3f3","canonicalUrl":"https://jobsearcher.com/jobs/5b14e673ea710d6a2e98d3f3","title":"Support Technician","description":"Support Technician\nWe are a leading national consumer finance company with a 15-year legacy of stability and success. Following our recent acquisition and the appointment of a new CEO, we are entering a transformative chapter. Pivoting toward a high-growth, tech-forward, and entrepreneurial future.\nWe are seeking a Support Technician III that has a strong knowledge of personal computing, computer hardware and software, and a passion to develop their career with IT.\n______________________________________________________________________________________________________________________________________________\nKey Responsibilities\nSupport the user community daily.\nSupport corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access.\nUpdate tickets in the help desk tracking system.\nUtilize excellent customer service skills and ensure proper recording, documentation, and closure of support tickets, while growing their knowledge of help desk procedures, products, and services.\nMonitor and manage phone calls, ticket queue, voicemail, and other means of support item's entry to the service desk.\nAnswer and handle calls in the service desk queue within abandon rate, talk time, speed to answer, and other departmental targets.\nAddresses the more complex tickets that level I & II Team Members cannot resolve.\nWorks closely with the Endpoint Engineering team to keep up to date on new software and patches/upgrades.\nIdentifies trends in incidents and problems.\nAssists the level I & II Team Members with day-to-day tickets and responsibilities.\nUtilize the ticketing system and project management software to complete tasks and projects.\nSupport corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access.\nResearch complicated technical problems.\nWork with vendors and third parties to resolve issues.\nTriage incident and problem tickets for support services.\nKeep IT documentation, procedure, and knowledge base information up to date.\nAssist with the inventory management of software licenses, software, hardware, and other IT supplies.\nAssist with facility and IT Infrastructure support items as local Team Member.\nManages Role Based Access with Active Directory, Entra ID, and user accounts within other applications.\nSet up computers for new users and ensure the delivery of equipment to users in different locations as necessary.\nBrings new ideas and innovation to the team.\nWorks independently on complex IT issues.\nDocument events including all system changes, user issues, and system errors within IT Ticket System.\n__________________________________________________________________________________________________________________________________________________________\nWho You Are\nAn individual who displays a helpful attitude toward all other Team Members.\nThe ideal candidate demonstrates flexibility in their day-to-day work.\nA Team Member that responds positively to all tasks assigned.\nDetailed and process oriented.\n__________________________________________________________________________________________________________________________________________________________\nQualifications\nExperience:\n3-5 years in IT Helpdesk/Desktop Support Specialist capacity required.\nExperience with Support Servicing/Ticket Systems\nIndustry Context: Knowledge of Windows Platforms (10 and 11), Microsoft Office 365 Suite, SCCM, Active Directory, Entra ID, Azure, InTune, Apple iOS (iPhone and iPad), experience with Support Servicing/Ticket Systems, and computer hardware and configuration setup.\nEducation: High school diploma or general education degree (GED) required.\nCertificates and Licenses:\nA+ or similar\nNetwork+ or similar\nSecurity+ or similar\nTechnical, analytical, and interpersonal skills required.\nThe ability to work independently when assigned a task and follow it through to completion.\nAbility to make sound, quick decisions to recover application availability to customers.\nAbility to communicate in an understandable, polite, and friendly manner, both written and verbal.\nStrong organizational skills and the ability to accurately multi-task in a mid-sized enterprise environment.\n__________________________________________________________________________________________________________________________________________________________\nLocation & Work Schedule\nLocation: This role is hybrid at our Tempe, AZ location being on-site at least four days per week with travel required to the other company locations as necessary for facility site visits, site surveys, and moves/adds/changes.\nSchedule:\nMonday-Friday with rotating Saturday shift. On Saturday work week, Wednesday is used as day off for Saturday shift.\nAbility to work overtime/weekends as necessary.\n__________________________________________________________________________________________________________________________________________________________\nWhy Join Us?\nThis unique moment to join a company with a solid foundation that is pivotally investing in technology. You will have the opportunity to be a part of the transformation and accelerate your career.","company":"Flagship","rawCompany":"flagship","city":"Tempe","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-07-15T14:02:38.390Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Technician","description":"Support Technician\nWe are a leading national consumer finance company with a 15-year legacy of stability and success. Following our recent acquisition and the appointment of a new CEO, we are entering a transformative chapter. Pivoting toward a high-growth, tech-forward, and entrepreneurial future.\nWe are seeking a Support Technician III that has a strong knowledge of personal computing, computer hardware and software, and a passion to develop their career with IT.\n______________________________________________________________________________________________________________________________________________\nKey Responsibilities\nSupport the user community daily.\nSupport corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access.\nUpdate tickets in the help desk tracking system.\nUtilize excellent customer service skills and ensure proper recording, documentation, and closure of support tickets, while growing their knowledge of help desk procedures, products, and services.\nMonitor and manage phone calls, ticket queue, voicemail, and other means of support item's entry to the service desk.\nAnswer and handle calls in the service desk queue within abandon rate, talk time, speed to answer, and other departmental targets.\nAddresses the more complex tickets that level I & II Team Members cannot resolve.\nWorks closely with the Endpoint Engineering team to keep up to date on new software and patches/upgrades.\nIdentifies trends in incidents and problems.\nAssists the level I & II Team Members with day-to-day tickets and responsibilities.\nUtilize the ticketing system and project management software to complete tasks and projects.\nSupport corporate applications; internal local and remote corporate desktops and laptops, remote and traveling users, email, and system access.\nResearch complicated technical problems.\nWork with vendors and third parties to resolve issues.\nTriage incident and problem tickets for support services.\nKeep IT documentation, procedure, and knowledge base information up to date.\nAssist with the inventory management of software licenses, software, hardware, and other IT supplies.\nAssist with facility and IT Infrastructure support items as local Team Member.\nManages Role Based Access with Active Directory, Entra ID, and user accounts within other applications.\nSet up computers for new users and ensure the delivery of equipment to users in different locations as necessary.\nBrings new ideas and innovation to the team.\nWorks independently on complex IT issues.\nDocument events including all system changes, user issues, and system errors within IT Ticket System.\n__________________________________________________________________________________________________________________________________________________________\nWho You Are\nAn individual who displays a helpful attitude toward all other Team Members.\nThe ideal candidate demonstrates flexibility in their day-to-day work.\nA Team Member that responds positively to all tasks assigned.\nDetailed and process oriented.\n__________________________________________________________________________________________________________________________________________________________\nQualifications\nExperience:\n3-5 years in IT Helpdesk/Desktop Support Specialist capacity required.\nExperience with Support Servicing/Ticket Systems\nIndustry Context: Knowledge of Windows Platforms (10 and 11), Microsoft Office 365 Suite, SCCM, Active Directory, Entra ID, Azure, InTune, Apple iOS (iPhone and iPad), experience with Support Servicing/Ticket Systems, and computer hardware and configuration setup.\nEducation: High school diploma or general education degree (GED) required.\nCertificates and Licenses:\nA+ or similar\nNetwork+ or similar\nSecurity+ or similar\nTechnical, analytical, and interpersonal skills required.\nThe ability to work independently when assigned a task and follow it through to completion.\nAbility to make sound, quick decisions to recover application availability to customers.\nAbility to communicate in an understandable, polite, and friendly manner, both written and verbal.\nStrong organizational skills and the ability to accurately multi-task in a mid-sized enterprise environment.\n__________________________________________________________________________________________________________________________________________________________\nLocation & Work Schedule\nLocation: This role is hybrid at our Tempe, AZ location being on-site at least four days per week with travel required to the other company locations as necessary for facility site visits, site surveys, and moves/adds/changes.\nSchedule:\nMonday-Friday with rotating Saturday shift. On Saturday work week, Wednesday is used as day off for Saturday shift.\nAbility to work overtime/weekends as necessary.\n__________________________________________________________________________________________________________________________________________________________\nWhy Join Us?\nThis unique moment to join a company with a solid foundation that is pivotally investing in technology. You will have the opportunity to be a part of the transformation and accelerate your career.","datePosted":"2026-07-15T14:02:38.390Z","dateModified":"2026-07-15T14:02:38.390Z","hiringOrganization":{"@type":"Organization","name":"Flagship","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5b14e673ea710d6a2e98d3f3"},"url":"https://jobsearcher.com/jobs/5b14e673ea710d6a2e98d3f3"}}