{"schemaVersion":"jobsearcher.job.v1","id":"5ada4233fe7ee07c2fdf59f7","url":"https://jobsearcher.com/jobs/5ada4233fe7ee07c2fdf59f7","canonicalUrl":"https://jobsearcher.com/jobs/5ada4233fe7ee07c2fdf59f7","title":"Program Administrator","description":"OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets.\n\nThis role sits within OneMagnify’s Channel Solutions team, supporting the delivery of automotive customer and dealer programs that run at real scale. You’ll be part of the frontline experience for dealers, repair facilities, and end customers—making sure programs work as designed and issues get resolved the right way. The impact is practical and visible: accurate program execution, reliable data, and customer interactions that reflect the brands we represent. Training for this role is scheduled from 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire. Once training is complete, defined work schedule becomes 10:30am-7pm ET, Monday through Friday.\n\nThe Impact You’ll Have\n\nYou’ll help ensure automotive incentive, service, and rewards programs actually function in the real world. That means dealers and service personnel get clear answers, customers receive the benefits they’re eligible for, and client commitments defined in Statements of Work are delivered consistently. When something breaks—whether it’s a website issue, eligibility question, or data discrepancy—you’re part of the solution.\n\nThis role also contributes to OneMagnify’s integrated delivery model. You’ll work across client-owned platforms and proprietary systems, feeding insights back to delivery, operations, and quality teams. The accuracy of your work directly affects reporting, payouts, and client trust—making this role foundational to how programs scale.\n\nWhat You’ll Do\nDeliver Reliable Client Program Support\n\nServe as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations\nProvide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs\nMaintain consistent follow-through on inquiries so issues are resolved, not just acknowledged\n\nEvaluate Real-World Customer Experiences\n\nConduct semi-scripted outbound mystery shop calls to dealers and independent repair facilities\nObserve and assess customer service interactions against program guidelines\nCapture findings accurately to support quality and program improvement efforts\n\nNavigate Systems to Resolve Issues\n\nWork across multiple systems simultaneously, including client-owned platforms and OneMagnify tools\nUse Salesforce Service Cloud to manage contact records, cases, and follow-ups\nApply solution-focused thinking to identify root causes and escalate issues appropriately\n\nSupport Program Operations and Rewards Fulfillment\n\nFacilitate dealer and customer rewards programs, including processing financial payouts as defined by client programs\nEnsure data accuracy and compliance when handling sensitive personally identifiable information (SPII)\nPartner with operations and delivery teams to keep programs running smoothly end to end\n\nCollaborate Across Teams\n\nCommunicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetings\nShare patterns, issues, and feedback that help improve program execution and customer experience\nOperate within OneMagnify’s quality standards and documented work practices\n\nWhat You’ll Need\n\nHigh school diploma or equivalent experience\nAt least 3 months of customer service experience in a call center, operations, or client-facing environment\nClear written and verbal communication skills with a focus on follow-through\nComfort working in Microsoft Outlook, Word, and Excel\nAbility to navigate multiple systems and resolve basic technical issues in a remote setting\nExperience handling sensitive customer information with care and discretion\nA customer-first mindset balanced with accountability to process and accuracy\nDemonstrated initiative in day-to-day work\n\nFuture-Ready Skills (Nice to Have)\n\nFamiliarity with Salesforce Service Cloud or similar CRM platforms\nExposure to automotive dealer programs, incentive programs, or rewards fulfillment\nExperience working within service-level agreements tied to client contracts\nComfort working across integrated marketing, data, or technology delivery teams\nEarly exposure to automation, QA tools, or AI-assisted workflows in customer operations","company":"Onemagnify","rawCompany":"onemagnify","city":"Frankfort","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-23T09:17:12.350Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"811121","title":"Automotive Body, Paint, and Interior Repair and Maintenance","slug":"automotive-body-paint-and-interior-repair-and-maintenance"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Administrator","description":"OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets.\n\nThis role sits within OneMagnify’s Channel Solutions team, supporting the delivery of automotive customer and dealer programs that run at real scale. You’ll be part of the frontline experience for dealers, repair facilities, and end customers—making sure programs work as designed and issues get resolved the right way. The impact is practical and visible: accurate program execution, reliable data, and customer interactions that reflect the brands we represent. Training for this role is scheduled from 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire. Once training is complete, defined work schedule becomes 10:30am-7pm ET, Monday through Friday.\n\nThe Impact You’ll Have\n\nYou’ll help ensure automotive incentive, service, and rewards programs actually function in the real world. That means dealers and service personnel get clear answers, customers receive the benefits they’re eligible for, and client commitments defined in Statements of Work are delivered consistently. When something breaks—whether it’s a website issue, eligibility question, or data discrepancy—you’re part of the solution.\n\nThis role also contributes to OneMagnify’s integrated delivery model. You’ll work across client-owned platforms and proprietary systems, feeding insights back to delivery, operations, and quality teams. The accuracy of your work directly affects reporting, payouts, and client trust—making this role foundational to how programs scale.\n\nWhat You’ll Do\nDeliver Reliable Client Program Support\n\nServe as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations\nProvide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs\nMaintain consistent follow-through on inquiries so issues are resolved, not just acknowledged\n\nEvaluate Real-World Customer Experiences\n\nConduct semi-scripted outbound mystery shop calls to dealers and independent repair facilities\nObserve and assess customer service interactions against program guidelines\nCapture findings accurately to support quality and program improvement efforts\n\nNavigate Systems to Resolve Issues\n\nWork across multiple systems simultaneously, including client-owned platforms and OneMagnify tools\nUse Salesforce Service Cloud to manage contact records, cases, and follow-ups\nApply solution-focused thinking to identify root causes and escalate issues appropriately\n\nSupport Program Operations and Rewards Fulfillment\n\nFacilitate dealer and customer rewards programs, including processing financial payouts as defined by client programs\nEnsure data accuracy and compliance when handling sensitive personally identifiable information (SPII)\nPartner with operations and delivery teams to keep programs running smoothly end to end\n\nCollaborate Across Teams\n\nCommunicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetings\nShare patterns, issues, and feedback that help improve program execution and customer experience\nOperate within OneMagnify’s quality standards and documented work practices\n\nWhat You’ll Need\n\nHigh school diploma or equivalent experience\nAt least 3 months of customer service experience in a call center, operations, or client-facing environment\nClear written and verbal communication skills with a focus on follow-through\nComfort working in Microsoft Outlook, Word, and Excel\nAbility to navigate multiple systems and resolve basic technical issues in a remote setting\nExperience handling sensitive customer information with care and discretion\nA customer-first mindset balanced with accountability to process and accuracy\nDemonstrated initiative in day-to-day work\n\nFuture-Ready Skills (Nice to Have)\n\nFamiliarity with Salesforce Service Cloud or similar CRM platforms\nExposure to automotive dealer programs, incentive programs, or rewards fulfillment\nExperience working within service-level agreements tied to client contracts\nComfort working across integrated marketing, data, or technology delivery teams\nEarly exposure to automation, QA tools, or AI-assisted workflows in customer operations","datePosted":"2026-08-23T09:17:12.350Z","dateModified":"2026-08-23T09:17:12.350Z","hiringOrganization":{"@type":"Organization","name":"Onemagnify","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frankfort","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ada4233fe7ee07c2fdf59f7"},"url":"https://jobsearcher.com/jobs/5ada4233fe7ee07c2fdf59f7"}}