{"schemaVersion":"jobsearcher.job.v1","id":"5ac4bfc87559fda39ea1dfd7","url":"https://jobsearcher.com/jobs/5ac4bfc87559fda39ea1dfd7","canonicalUrl":"https://jobsearcher.com/jobs/5ac4bfc87559fda39ea1dfd7","title":"Customer Relationship Manager","description":"DEX JOB DESCRIPTION\n\nJob Title\nCustomer Relationship Manager\nJob grade\n\nJob Department\nSales\nJob Sub - Department\nSales\n\nJob Code\nCRM\nEffective Date\n03/01/2025\n\nJOB SUMMARY\n\nThe Customer Relationship Manager (CRM) proactively supports and strengthens customer relationships , ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nClient Relationship Management:\nBuild and maintain strong, long-term client relationships through proactive communication and personalized service.\nAccount Growth & Revenue Optimization:\nIndependently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.\nIdentify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.\nContract Renewal & Retention\nLead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.\nMaintain accurate CRM documentation of client interactions and contract details.\nStrategic Account Oversight & Reporting:\nMonitor client accounts proactively, identifying potential risks and implementing mitigation strategies.\nDevelop and deliver insightful, data-driven Business Reviews.\nRegularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.\nCollaboration & Process Improvement\nPartner with internal teams to deliver tailored solutions aligned with client goals.\nContribute to process enhancements and participate in professional development initiatives.\n\nMANAGEMENT AND SUPERVISORY RESPONSIBILITY\n\nTypically reports to Management Direct Supervisor job title(s) Typically include: Team Lead – Customer Relationship Manager\n\nJOB QUALIFICATIONS/SKILL REQUIREMENTS\n\nAbility to establish and maintain effective working relationships with employees, businesses, and the community.\nAbility to communicate clearly and concisely both in oral and written form.\nAbility to perform duties with awareness and in accordance with the organization's policies and applicable laws.\nTo perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.\nTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.\nCompletes additional tasks and assignments as requested by Leadership.\n\nEDUCATION AND EXPERIENCE REQUIREMENTS\n\nBachelor's degree (B. A.) from four-year college or university is preferred.\nOne to two years Sales related experience and/or training; or equivalent combination of education and experience\n\nWORKING CONDITIONS\n\nRegular business hours. Some additional hours may be required.\nTravel requirements: Domestic: Up to 20%\nClimate controlled office environment during normal business hours.\n\nPHYSICAL REQUIREMENTS\n\nSitting\nUp to 7 hour(s) a day\nLifting\nUp to .5 hour(s) a day, up to 50lbs max. ^\n\nWalking\nUp to 2 hour(s) a day\nPushing/ Pulling\nUp to .5 hour(s) a day, up to 50lbs max. ^\n\nStanding\nUp to 4 hour(s) a day\nClimbing\nUp to .5 hour(s) a day\n\nBending/ Squatting/Stooping\nUp to 1 hour(s) a day\nStairs\nUp to .5 hour(s) a day\n\nReaching\nUp to 2 hour(s) a day\nLadder\nWill not apply generally\n\nBalancing\nWill not apply generally\nStep stool\nWill not apply generally\n\nTwisting\nUp to 1 hour(s) a day\nExcessive heat exposure\nWill not apply generally\n\nCrawling\nWill not apply generally\nExcessive cold exposure\nWill not apply generally\n\nHands in water\nWill not apply generally\nDust exposure\nWill not apply generally\n\nKneeling\nUp to 1 hour(s) a day\nLound noise exposure\nWill not apply generally\n\nData Entry/Typing\nUp to 4 hour(s) a day\nHumidity exposure\nWill not apply generally\n\nUnusual hearting or vison demands: None Specified\n\n^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.\n\nDISCLAIMER\nThe preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.\nThis job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.","company":"Dex Imaging","rawCompany":"dex imaging","city":"Flowood","state":"MS","isRemote":false,"isActive":true,"createdAt":"2026-08-10T15:10:53.102Z","occupations":[{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"323111","title":"Commercial Printing (except Screen and Books)","slug":"commercial-printing-except-screen-and-books"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Relationship Manager","description":"DEX JOB DESCRIPTION\n\nJob Title\nCustomer Relationship Manager\nJob grade\n\nJob Department\nSales\nJob Sub - Department\nSales\n\nJob Code\nCRM\nEffective Date\n03/01/2025\n\nJOB SUMMARY\n\nThe Customer Relationship Manager (CRM) proactively supports and strengthens customer relationships , ensuring satisfaction, retention, and growth. This role involves strategically increasing revenue and profitability through effective engagement with existing clients, conducting quarterly reviews, optimizing aftermarket profitability, facilitating contract renewals, and independently promoting DEX services, including Managed Print Services and software solutions. The CSM fosters continuous engagement, offering strategic guidance to enhance measurable client outcomes.\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\n\nClient Relationship Management:\nBuild and maintain strong, long-term client relationships through proactive communication and personalized service.\nAccount Growth & Revenue Optimization:\nIndependently deliver client presentations and discussions to promote DEX services, including Managed Print Services (MPS) and software solutions.\nIdentify and pursue opportunities to expand services through upselling and cross-selling within existing client accounts.\nContract Renewal & Retention\nLead renewal discussions, negotiating favorable terms and identifying early renewal opportunities.\nMaintain accurate CRM documentation of client interactions and contract details.\nStrategic Account Oversight & Reporting:\nMonitor client accounts proactively, identifying potential risks and implementing mitigation strategies.\nDevelop and deliver insightful, data-driven Business Reviews.\nRegularly provide internal stakeholders with updates on account performance, upcoming opportunities, and renewal status.\nCollaboration & Process Improvement\nPartner with internal teams to deliver tailored solutions aligned with client goals.\nContribute to process enhancements and participate in professional development initiatives.\n\nMANAGEMENT AND SUPERVISORY RESPONSIBILITY\n\nTypically reports to Management Direct Supervisor job title(s) Typically include: Team Lead – Customer Relationship Manager\n\nJOB QUALIFICATIONS/SKILL REQUIREMENTS\n\nAbility to establish and maintain effective working relationships with employees, businesses, and the community.\nAbility to communicate clearly and concisely both in oral and written form.\nAbility to perform duties with awareness and in accordance with the organization's policies and applicable laws.\nTo perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.\nTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.\nCompletes additional tasks and assignments as requested by Leadership.\n\nEDUCATION AND EXPERIENCE REQUIREMENTS\n\nBachelor's degree (B. A.) from four-year college or university is preferred.\nOne to two years Sales related experience and/or training; or equivalent combination of education and experience\n\nWORKING CONDITIONS\n\nRegular business hours. Some additional hours may be required.\nTravel requirements: Domestic: Up to 20%\nClimate controlled office environment during normal business hours.\n\nPHYSICAL REQUIREMENTS\n\nSitting\nUp to 7 hour(s) a day\nLifting\nUp to .5 hour(s) a day, up to 50lbs max. ^\n\nWalking\nUp to 2 hour(s) a day\nPushing/ Pulling\nUp to .5 hour(s) a day, up to 50lbs max. ^\n\nStanding\nUp to 4 hour(s) a day\nClimbing\nUp to .5 hour(s) a day\n\nBending/ Squatting/Stooping\nUp to 1 hour(s) a day\nStairs\nUp to .5 hour(s) a day\n\nReaching\nUp to 2 hour(s) a day\nLadder\nWill not apply generally\n\nBalancing\nWill not apply generally\nStep stool\nWill not apply generally\n\nTwisting\nUp to 1 hour(s) a day\nExcessive heat exposure\nWill not apply generally\n\nCrawling\nWill not apply generally\nExcessive cold exposure\nWill not apply generally\n\nHands in water\nWill not apply generally\nDust exposure\nWill not apply generally\n\nKneeling\nUp to 1 hour(s) a day\nLound noise exposure\nWill not apply generally\n\nData Entry/Typing\nUp to 4 hour(s) a day\nHumidity exposure\nWill not apply generally\n\nUnusual hearting or vison demands: None Specified\n\n^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.\n\nDISCLAIMER\nThe preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.\nThis job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.","datePosted":"2026-08-10T15:10:53.102Z","dateModified":"2026-08-10T15:10:53.102Z","hiringOrganization":{"@type":"Organization","name":"Dex Imaging","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Flowood","addressRegion":"MS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5ac4bfc87559fda39ea1dfd7"},"url":"https://jobsearcher.com/jobs/5ac4bfc87559fda39ea1dfd7"}}