Heavy Duty Vehicle Service Advisor - 15239

OEM Vehicle Validation & Issue Troubleshooting Specialist Location: San Antonio, TX Schedule: Onsite | Monday-Friday | 8:00 AM - 5:00 PM Position Summary We are seeking an OEM Vehicle Validation & Issue Troubleshooting Specialist to support vehicle development, validation, and issue resolution activities. This role will work closely with engineers, technicians, and customers to diagnose and resolve vehicle and powertrain-related issues while supporting validation efforts and maintaining clear documentation of findings and outcomes. Key Responsibilities Vehicle Support & TroubleshootingProvide support for development powertrain systems, including hardware, software, controls, and electronic systems.Diagnose and troubleshoot vehicle issues using established troubleshooting procedures and engineering judgment.Work closely with technicians to investigate, test, and resolve technical concerns.Document troubleshooting activities, findings, corrective actions, and outcomes. Validation SupportSupport vehicle validation activities by collecting and analyzing data.Utilize Calterm and other engineering tools to download ECM software and calibrations with support from the Columbus engineering team.Override engine operating conditions as needed to support validation testing.Identify, document, and communicate issues discovered during validation activities. Documentation & CommunicationMaintain accurate issue tracking and validation records.Communicate technical findings, action plans, and resolutions with engineers, technicians, and customers.Utilize existing documentation processes and develop new communication or tracking methods when required.Effectively prioritize workload while ensuring timely updates to stakeholders. Required QualificationsExperience troubleshooting vehicle systems and resolving technical issues.Strong technical problem-solving and diagnostic skills.Experience working with engines and powertrain systems.Ability to manage multiple priorities while maintaining thorough documentation and communication.Experience working within a corporate or structured business environment. Preferred BackgroundHeavy-duty diesel technician experience.Service Advisor or Service Writer experience.Experience supporting vehicle validation, testing, or development programs.Familiarity with ECM software, calibrations, and diagnostic tools such as Calterm. Key SkillsVehicle diagnostics and troubleshootingEngine and powertrain systems knowledgeTechnical documentationRoot cause analysisCross-functional communicationData collection and validation supportTask prioritization and workload management EOE (including Disability/Veterans) #HRUProfessional