Credit Balance Specialist - Medical Billing - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical ProductsDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.SummaryThe Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for reviewing, validating, and posting refund transactions; coordinating with payers, attorneys, and government entities; and maintaining exceptional accuracy in financial records.The ideal candidate is detail‑oriented, highly organized, and comfortable working in a fast‑paced environment that requires precision, strong mathematical skills, and regular communication with internal teams and external partners. This role directly contributes to Digitech’s commitment to compliance, transparency, and client satisfaction.Essential Duties And ResponsibilitiesReceive, review, and process refund requests in accordance with payer rules, internal procedures, and regulatory requirementsAccurately post and record refund transactions in the billing system, ensuring proper documentation and audit‑ready financial recordsResearch account histories to verify refund validity, payment sources, EOB details, and overpayment rationaleCommunicate with external stakeholders, including attorneys, no‑fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentationInterpret and understand Explanations of Benefits (EOBs) to determine refund justification and payment dispositionCollaborate closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustmentsEnsure refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectationsMaintain detailed, accurate notes documenting actions taken, communication, and financial adjustmentsIdentify discrepancies, patterns, or repeat issues and escalate them to the Department Manager for resolution or process improvementHandle mail, emails, and refund correspondence, ensuring proper follow‑through and documentationSupport compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standardsAdditional job duties as assignedSkills/Experience RequiredEducation: High School Diploma or equivalentStrong ability to multi‑task and manage a high‑volume workload while maintaining accuracyCollaborative team player capable of working effectively across internal departments and with external partnersProfessional, pleasant, and confident demeanor in verbal and written communicationAbility to remain calm, organized, and focused under pressureHigh computer literacy, including ease working with dual monitors and navigating multiple systems simultaneouslyExcellent follow‑through and problem‑solving abilitiesStrong mathematical skills and comfort handling financial calculationsProficiency in reading and interpreting Explanations of Benefits (EOBs)Strong attention to detail and commitment to accuracyAbility to meet deadlines and maintain high productivityPrevious experience handling refunds, payment posting, or medical billing is helpfulDependable, punctual, and accountable with a strong work ethicAbility to independently manage all aspects of the job role including required goals and business practices in a remote environmentPhysical RequirementsAbility to talk, hear, and see clearly to read and interpret informationRegular use of a computer, phone, and standard office equipmentMay be required to travel for business purposesAbility to secure confidential informationPerform all duties in a professional environment free of noise or anything that would create a negative customer experienceWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.#digitech