{"schemaVersion":"jobsearcher.job.v1","id":"5a7753322bf08cd0858c934f","url":"https://jobsearcher.com/jobs/5a7753322bf08cd0858c934f","canonicalUrl":"https://jobsearcher.com/jobs/5a7753322bf08cd0858c934f","title":"GUEST REPRESENTATIVE","description":"Guest Service Representative\r\nPay Range $18-19 per hour\r\nALOFT AUSTIN AT THE DOMAIN\r\nAloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re: fuel by Aloft caf, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on Domain Drive just south of Palm Way\r\nwith free parking for employees in a nearby garage.\r\nWho We Are\r\nLodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels\r\nincluding our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.\r\nJob Overview\r\nGuest Service Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive. To put it simply: the primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times.\r\nThe Day-to-Day\r\nCheck all hotel guests in and out in a confident, professional and personalized manner.\r\nWelcomes and registers hotel guests, explain the accommodations and establish credit or method of payment.\r\nDemonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.\r\nMaintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.\r\nComply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.\r\nTake hotel reservations accurately and efficiently.\r\nEnsure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.\r\nMaintain accuracy with all accounting, cash handling and billing procedures.\r\nEnsure that all calls are answered in a courteous, professional and efficient manner.\r\nWork harmoniously and professionally with co-workers and supervisors.\r\nKnow and communicate hotel emergency procedures; inform and assist guests in emergencies.\r\nUse hotel communication tools to log and notify fellow associates and supervisors of pertinent information.\r\nAccomplish deep-cleaning tasks of guest rooms.\r\nEnsure that we always follow the LodgeWorks and OSHA standards.\r\nAssist in any other task or duties as requested by management.\r\nWho You Are\r\nA team player with a heart for hospitality.\r\nAn excellent communicator.\r\nEntrepreneurial at heart and innovative in mind.\r\nNaturally curious and value listening to solve problems.\r\nAn expert in prioritizing with the ability to use time wisely.\r\nDedicated with a strong work ethic and can work both individually and with a team.\r\nSteadfastly driven to ensure the safety and security of the guests and their belongings.\r\nComfortable following directions, guidelines and work objectives.\r\nCapable of exerting up to 60 pounds of force occasionally.\r\nCapable of standing for an entire or shift or for an extended amount of time.\r\nCapable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.\r\nA plus: Practiced, with six months' related experience in hospitality or a service industry.\r\nA must: Eager to be part of a great work culture and team.\r\nBenefits\r\nWe are proud to offer competitive wages and the following benefits for full-time employees:\r\nPTO\r\nHotel and restaurant discounts available at select LodgeWorks properties\r\nHealth, vision and dental benefits\r\n401(k) plans with matching contributions\r\nPaid holidays\r\nShort-term and long-term disability (company sponsored)\r\nReferral bonuses\r\nFlexible spending accounts\r\nLodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.","company":"Hampton","rawCompany":"hampton","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T04:48:37.215Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"35-9031.00","title":"Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop","slug":"hosts-and-hostesses-restaurant-lounge-and-coffee-shop"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"GUEST REPRESENTATIVE","description":"Guest Service Representative\r\nPay Range $18-19 per hour\r\nALOFT AUSTIN AT THE DOMAIN\r\nAloft Austin, a modern hotel at The Domain in north Austin, greets guests with 140 spacious guest rooms, the 24-hour grab-and-go Re: fuel by Aloft caf, the casual W XYZ Bar and Re:mix lounge, an outdoor splash pool and more than 1,500 sq. ft. of event space. The hotel is near the MoPac Expressway, on Domain Drive just south of Palm Way\r\nwith free parking for employees in a nearby garage.\r\nWho We Are\r\nLodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels\r\nincluding our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do.\r\nJob Overview\r\nGuest Service Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive. To put it simply: the primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times.\r\nThe Day-to-Day\r\nCheck all hotel guests in and out in a confident, professional and personalized manner.\r\nWelcomes and registers hotel guests, explain the accommodations and establish credit or method of payment.\r\nDemonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.\r\nMaintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.\r\nComply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.\r\nTake hotel reservations accurately and efficiently.\r\nEnsure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.\r\nMaintain accuracy with all accounting, cash handling and billing procedures.\r\nEnsure that all calls are answered in a courteous, professional and efficient manner.\r\nWork harmoniously and professionally with co-workers and supervisors.\r\nKnow and communicate hotel emergency procedures; inform and assist guests in emergencies.\r\nUse hotel communication tools to log and notify fellow associates and supervisors of pertinent information.\r\nAccomplish deep-cleaning tasks of guest rooms.\r\nEnsure that we always follow the LodgeWorks and OSHA standards.\r\nAssist in any other task or duties as requested by management.\r\nWho You Are\r\nA team player with a heart for hospitality.\r\nAn excellent communicator.\r\nEntrepreneurial at heart and innovative in mind.\r\nNaturally curious and value listening to solve problems.\r\nAn expert in prioritizing with the ability to use time wisely.\r\nDedicated with a strong work ethic and can work both individually and with a team.\r\nSteadfastly driven to ensure the safety and security of the guests and their belongings.\r\nComfortable following directions, guidelines and work objectives.\r\nCapable of exerting up to 60 pounds of force occasionally.\r\nCapable of standing for an entire or shift or for an extended amount of time.\r\nCapable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.\r\nA plus: Practiced, with six months' related experience in hospitality or a service industry.\r\nA must: Eager to be part of a great work culture and team.\r\nBenefits\r\nWe are proud to offer competitive wages and the following benefits for full-time employees:\r\nPTO\r\nHotel and restaurant discounts available at select LodgeWorks properties\r\nHealth, vision and dental benefits\r\n401(k) plans with matching contributions\r\nPaid holidays\r\nShort-term and long-term disability (company sponsored)\r\nReferral bonuses\r\nFlexible spending accounts\r\nLodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.","datePosted":"2026-04-12T04:48:37.215Z","dateModified":"2026-04-12T04:48:37.215Z","hiringOrganization":{"@type":"Organization","name":"Hampton","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5a7753322bf08cd0858c934f"},"url":"https://jobsearcher.com/jobs/5a7753322bf08cd0858c934f"}}