{"schemaVersion":"jobsearcher.job.v1","id":"5a4ae8d40f369e1a6e48fc63","url":"https://jobsearcher.com/jobs/5a4ae8d40f369e1a6e48fc63","canonicalUrl":"https://jobsearcher.com/jobs/5a4ae8d40f369e1a6e48fc63","title":"Technical Support Analyst","description":"DataStaff, Inc. is currently seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA*This position is 100% on site*MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle*Responsibilities:Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.Responsible for agency-specific end user support throughout the Salem DistrictProvides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.Required Skills:5 Years - Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.5 Years - Experience working with help desk request tracking and reporting tools 5 Years - Strong Customer Service skills that include a \"customer first\" attitude.Desired Skills:Provide computer training for field staff Knowledge of computer/mobile device applications and how they operate in an enterprise environment Experience with creating training documentation.This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.","company":"Datastaff","rawCompany":"datastaff","city":"Roanoke","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-05-11T22:41:44.173Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"DataStaff, Inc. is currently seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA*This position is 100% on site*MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle*Responsibilities:Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.Responsible for agency-specific end user support throughout the Salem DistrictProvides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.Required Skills:5 Years - Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.5 Years - Experience working with help desk request tracking and reporting tools 5 Years - Strong Customer Service skills that include a \"customer first\" attitude.Desired Skills:Provide computer training for field staff Knowledge of computer/mobile device applications and how they operate in an enterprise environment Experience with creating training documentation.This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.","datePosted":"2026-05-11T22:41:44.173Z","dateModified":"2026-05-11T22:41:44.173Z","hiringOrganization":{"@type":"Organization","name":"Datastaff","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Roanoke","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5a4ae8d40f369e1a6e48fc63"},"url":"https://jobsearcher.com/jobs/5a4ae8d40f369e1a6e48fc63"}}