Sales Level 2

About M&DFor the past 80 years, M&D has led the aftermarket in remanufacturing innovation to addresstechnological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.Position SummarySales Level 2 is to assist in achieving the company’s strategic objective by following and innovating company systems and processes. Responsible for ensuring customer satisfaction and retaining customer relationships.Essential Duties And ResponsibilitiesRespond to website email inquiriesAnswer or direct requests from website chat systemAnswer phone calls and process ordersConduct outbound calls to prospective leads and existing Key Account customersQualify customers and sales leads for parts technical staffFollow up on sales activityAssist with maintenance of the HHP customer and parts databasesAssist with product developmentEnsure customer service satisfaction and excellent client relationshipsMeet or exceed Key Performance IndicatorsUtilize our databases proficiently to look up parts, including rebuild kitsContinue training on engine technologyAttend Sales Skills TrainingWork Saturday shifts in rotation with other upper-level sales staffFollow the HHP system and report any problems to management immediatelyMinimum Qualifications (Knowledge, Skills, And Abilities)Highest attention to detail and willingness to provide support at all levels to get the job doneBasic computer skillsExcellent communication skills, both verbal and writtenProven ability to achieve sales targets1-3 years of customer service experience1-3 years of diesel engine-related knowledgeExperience in salesBasic understanding of business principlesExperience in inputting data into computer applicationsSuccessful completion of pre-employment background and drug screeningFosters good coworker citizenship and contributes to a positive work environmentPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Prolonged periods of sitting at a desk, working on a computerAbility to lift and carry up to 15 lbs.Home office (Desk, Chair)Quiet environment with stable and high internet connectivityAbility to join meetings remotely via videoNoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.