Product Support Specialist
Product Support Specialist LocationNashville, TN (HQ)Compensation & Schedule$26.00 - $34.00 | Full-time | 40hour work week (Weekend availability required)About UsJoin the team behind the nation’s most iconic photobooths.At Majestic Photobooth, we create unforgettable photo experiences for brands, venues, and events across the country. Whether it’s a high-end brand activation in NYC or a neighborhood bar in Nashville, our booths bring people together and make moments last.The RoleThe Product Support Specialist is responsible for keeping our photobooth product running smoothly in the field. You’ll monitor live booth performance, catch issues in real time, and resolve them quickly to protect the guest experience. This role acts as the “eye in the sky” during events—supporting field teams, troubleshooting issues, and stepping in to handle customer support when needed.What You’ll OwnReal-time monitoring of all active booths to ensure uptime and performanceTroubleshooting and resolving technical issues quickly and accuratelySupporting field teams and customers during live events and escalationsLogging, tracking, and documenting all issues for visibility and analysisManaging escalations and ensuring smooth handoffs across shiftsExecuting live booth updates and configuration changes during eventsIdeal CandidateYou stay calm and focused in fast-paced, high-pressure situationsYou enjoy solving problems in real time and figuring things out quicklyYou communicate clearly and confidently, especially during live issuesYou’re highly organized and detail-oriented with strong follow-throughYou take ownership and don’t wait to be told what to doQualificationsEducationHigh school diploma or equivalent requiredExperienceExperience in technical support, operations, or live event environments preferredExperience troubleshooting software, hardware, or connectivity issues is a plusSkillsStrong problem-solving and critical thinking skillsAbility to multitask and prioritize in real timeClear verbal and written communicationHigh attention to detail and process adherenceTools & SoftwareFamiliarity with ticketing systems, communication tools (Slack), and remote support toolsComfortable learning new systems and workflows quicklyPerks & BenefitsWhy Work at Majestic?We’re building the future of photobooths—fusing tech, design, and nostalgia to create unforgettable experiences at events and venues across the country.At Majestic, you’ll find a mission-driven team that values collaboration, personal ownership, and getting a little better every day. We move fast, support each other, and believe that even internal roles have the power to spark joy. If you thrive in organized chaos, live by a good checklist, and get energy from turning ideas into action and keeping things and people moving, you’ll feel right at home here.What we offer:Medical, Dental & Vision Insurance401k PlanShort & Long Term DisabilityPaid Parental LeavePTO + HolidaysProfessional Development OpportunitiesUnlimited Photobooth Photo Sessions (of course! 📸)If you're excited about solving real-time technical issues, supporting live event operations, and keeping products running seamlessly, we’d love to meet you!How We WorkAt Majestic, we believe in ownership, continuous improvement, and crafting joyful experiences—for our clients and our team. We value:Progress over perfection (Better Every Day)Problem-solving at the source (Find the Root)A true ownership mindset (Own It)Positive energy in every interaction (Smiles Are Contagious)Unforgettable quality in everything we do (Make It Majestic)If that sounds like a culture you’d thrive in, we’d love to hear from you.How to ApplyNext StepsReady to jump in and keep our booths running flawlessly in real time?Click “Apply” to submit your resume and a short note about why this opportunity excites you.Bonus points if you include a short video (1–2 minutes max) introducing yourself and telling us:Why you’re excited about this roleWhat it means to you to “make it majestic”Totally optional, but we love putting faces to names.