{"schemaVersion":"jobsearcher.job.v1","id":"5a02fb885a9d9f191c06b607","url":"https://jobsearcher.com/jobs/5a02fb885a9d9f191c06b607","canonicalUrl":"https://jobsearcher.com/jobs/5a02fb885a9d9f191c06b607","title":"DISPATCHER","description":"Axis Water Technologies is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to oversee daily service operations and support our field technicians. This role serves as the central point of communication between customers, technicians, management, and vendors to ensure service requests are handled efficiently and appointments are scheduled and completed on time.\r\nThe Service Coordinator / Dispatcher is responsible for managing technician schedules, coordinating residential and commercial service routes, handling incoming and outgoing customer communications, monitoring salt delivery routes, and following up on parts and service-related requests. Success in this role requires strong multitasking abilities, attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.\r\nMinimum Qualifications\r\nHigh school diploma or equivalent.\r\n2+ years of experience in dispatching, service coordination, scheduling, customer service, or administrative support.\r\nStrong organizational and time-management skills.\r\nExcellent verbal and written communication skills.\r\nAbility to manage multiple priorities and adapt to changing schedules.\r\nProfessional and customer-focused demeanor.\r\nPreferred Qualifications\r\nExperience in the water treatment, home services, HVAC, plumbing, or related service industry.\r\nExperience coordinating field service technicians.\r\nKnowledge of route planning and scheduling best practices.\r\nFamiliarity with CRM, dispatching, or service management software.\r\nAssociate degree in Business Administration, Operations, or a related field.\r\nKey Responsibilities\r\nReceive and process incoming service requests from residential and commercial customers.\r\nSchedule and coordinate service appointments for technicians.\r\nManage and maintain daily technician schedules to maximize efficiency and customer satisfaction.\r\nCoordinate commercial and residential service routes.\r\nManage and coordinate salt delivery routes and schedules.\r\nMake outbound calls to customers for appointment confirmations, scheduling updates, and follow-up communication.\r\nServe as the primary communication link between customers, technicians, service management, and vendors.\r\nTrack and follow up on parts orders and requests needed to complete service work.\r\nMonitor appointment status and adjust schedules as necessary to accommodate emergencies or changing priorities.\r\nMaintain accurate service records, customer information, and scheduling documentation.\r\nAssist the General Manager and Service Manager with operational coordination and service-related administrative tasks.\r\nRespond promptly to customer inquiries and resolve scheduling issues professionally.\r\nRequired Skills\r\nStrong dispatching and scheduling capabilities.\r\nExcellent customer service and communication skills.\r\nAbility to prioritize tasks and manage multiple schedules simultaneously.\r\nStrong attention to detail and follow-through.\r\nProblem-solving and critical-thinking abilities.\r\nRoute planning and logistics coordination.\r\nProficiency with computers, scheduling systems, and Microsoft Office applications.\r\nAbility to work independently while collaborating effectively with team members.\r\nStrong organizational and record-keeping skills.\r\nWhat Success Looks Like\r\nService appointments are scheduled accurately and efficiently.\r\nTechnicians have optimized daily schedules and routes.\r\nCustomer inquiries and requests are handled promptly and professionally.\r\nSalt delivery and service routes are completed on schedule.\r\nParts requests are tracked and followed through to completion.\r\nCommunication between customers, technicians, and management remains clear and effective.\r\nMonday through Friday 8:30 am to 5:30 pm\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Lubbock","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:11:51.543Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"43-5031.00","title":"Public Safety Telecommunicators","slug":"public-safety-telecommunicators"}],"industries":[{"code":"221310","title":"Water Supply and Irrigation Systems","slug":"water-supply-and-irrigation-systems"},{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"562991","title":"Septic Tank and Related Services","slug":"septic-tank-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"DISPATCHER","description":"Axis Water Technologies is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to oversee daily service operations and support our field technicians. This role serves as the central point of communication between customers, technicians, management, and vendors to ensure service requests are handled efficiently and appointments are scheduled and completed on time.\r\nThe Service Coordinator / Dispatcher is responsible for managing technician schedules, coordinating residential and commercial service routes, handling incoming and outgoing customer communications, monitoring salt delivery routes, and following up on parts and service-related requests. Success in this role requires strong multitasking abilities, attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.\r\nMinimum Qualifications\r\nHigh school diploma or equivalent.\r\n2+ years of experience in dispatching, service coordination, scheduling, customer service, or administrative support.\r\nStrong organizational and time-management skills.\r\nExcellent verbal and written communication skills.\r\nAbility to manage multiple priorities and adapt to changing schedules.\r\nProfessional and customer-focused demeanor.\r\nPreferred Qualifications\r\nExperience in the water treatment, home services, HVAC, plumbing, or related service industry.\r\nExperience coordinating field service technicians.\r\nKnowledge of route planning and scheduling best practices.\r\nFamiliarity with CRM, dispatching, or service management software.\r\nAssociate degree in Business Administration, Operations, or a related field.\r\nKey Responsibilities\r\nReceive and process incoming service requests from residential and commercial customers.\r\nSchedule and coordinate service appointments for technicians.\r\nManage and maintain daily technician schedules to maximize efficiency and customer satisfaction.\r\nCoordinate commercial and residential service routes.\r\nManage and coordinate salt delivery routes and schedules.\r\nMake outbound calls to customers for appointment confirmations, scheduling updates, and follow-up communication.\r\nServe as the primary communication link between customers, technicians, service management, and vendors.\r\nTrack and follow up on parts orders and requests needed to complete service work.\r\nMonitor appointment status and adjust schedules as necessary to accommodate emergencies or changing priorities.\r\nMaintain accurate service records, customer information, and scheduling documentation.\r\nAssist the General Manager and Service Manager with operational coordination and service-related administrative tasks.\r\nRespond promptly to customer inquiries and resolve scheduling issues professionally.\r\nRequired Skills\r\nStrong dispatching and scheduling capabilities.\r\nExcellent customer service and communication skills.\r\nAbility to prioritize tasks and manage multiple schedules simultaneously.\r\nStrong attention to detail and follow-through.\r\nProblem-solving and critical-thinking abilities.\r\nRoute planning and logistics coordination.\r\nProficiency with computers, scheduling systems, and Microsoft Office applications.\r\nAbility to work independently while collaborating effectively with team members.\r\nStrong organizational and record-keeping skills.\r\nWhat Success Looks Like\r\nService appointments are scheduled accurately and efficiently.\r\nTechnicians have optimized daily schedules and routes.\r\nCustomer inquiries and requests are handled promptly and professionally.\r\nSalt delivery and service routes are completed on schedule.\r\nParts requests are tracked and followed through to completion.\r\nCommunication between customers, technicians, and management remains clear and effective.\r\nMonday through Friday 8:30 am to 5:30 pm\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:11:51.543Z","dateModified":"2026-07-04T03:11:51.543Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lubbock","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5a02fb885a9d9f191c06b607"},"url":"https://jobsearcher.com/jobs/5a02fb885a9d9f191c06b607"}}