{"schemaVersion":"jobsearcher.job.v1","id":"59f58ceeffa8d3d930eda7ab","url":"https://jobsearcher.com/jobs/59f58ceeffa8d3d930eda7ab","canonicalUrl":"https://jobsearcher.com/jobs/59f58ceeffa8d3d930eda7ab","title":"Network Technician","description":"JOB SUMMARY\r\nThe Network Technician is responsible for maintaining and supporting ECRS network infrastructure. The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite. The Network Technician serves as a subject matter resource for WatchGuard products and related networking technologies, providing both internal support and customer-facing consultation. This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.\r\nRESPONSIBILITIES\r\nTroubleshoot and resolve networking issues for ECRS staff and infrastructure.\r\nSupport, configure, and troubleshoot all ECRS supported Watchguard offerings for customers including Firewalls, Access Points, VPNs, and other related WatchGuard services.\r\nProvide guidance toother departments with customer networking escalations.\r\nPerform network discovery and consultation for new and existing customers purchasing Watchguard equipment.\r\nBased on customer contracts, work with the customer post-sale to gather information about their existing network, build configuration files for the WatchGuard equipment being shipped out, and assist with the installation as needed.\r\nCollaborate with ECRS Core Support and customers on Cloud VPNC troubleshooting and VM maintenance for these systems.\r\nMake informed decisions regarding the configuration, stability, and security of ECRS and customer network infrastructure.\r\nManage and executeassigned tickets in a timely manner, following established workflows and escalation procedures.\r\nDemonstrate professionalism, accountability, and strong customer service in all interactions.\r\nContribute to the development and maintenance of technical documentation, knowledge base articles, and best practices.\r\nQUALIFICATIONS\r\nSolid understanding of IP networking concepts and principles.\r\nIntermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.\r\nIntermediate knowledge of routing and switching concepts.\r\nExcellent communication skills both verbal and written.\r\nGoal-driven personality and understanding of process management.\r\nStrong personal desire to produce high quality work in a high-paced environment.\r\nStrong work ethic , professional attitude, and team player.\r\nBasic root cause analysis and troubleshooting skills.\r\nPREFERRED CERTIFICATIONS\r\nNetwork+\r\nCCNA\r\nAWS Certifications\r\nVMWare Certifications\r\nALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.\r\nWe believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.\r\nJ-18808-Ljbffr","company":"Ecr Software","rawCompany":"ecr software","city":"Boone","state":"NC","isRemote":false,"isActive":true,"createdAt":"2026-07-04T03:11:52.902Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Technician","description":"JOB SUMMARY\r\nThe Network Technician is responsible for maintaining and supporting ECRS network infrastructure. The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite. The Network Technician serves as a subject matter resource for WatchGuard products and related networking technologies, providing both internal support and customer-facing consultation. This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.\r\nRESPONSIBILITIES\r\nTroubleshoot and resolve networking issues for ECRS staff and infrastructure.\r\nSupport, configure, and troubleshoot all ECRS supported Watchguard offerings for customers including Firewalls, Access Points, VPNs, and other related WatchGuard services.\r\nProvide guidance toother departments with customer networking escalations.\r\nPerform network discovery and consultation for new and existing customers purchasing Watchguard equipment.\r\nBased on customer contracts, work with the customer post-sale to gather information about their existing network, build configuration files for the WatchGuard equipment being shipped out, and assist with the installation as needed.\r\nCollaborate with ECRS Core Support and customers on Cloud VPNC troubleshooting and VM maintenance for these systems.\r\nMake informed decisions regarding the configuration, stability, and security of ECRS and customer network infrastructure.\r\nManage and executeassigned tickets in a timely manner, following established workflows and escalation procedures.\r\nDemonstrate professionalism, accountability, and strong customer service in all interactions.\r\nContribute to the development and maintenance of technical documentation, knowledge base articles, and best practices.\r\nQUALIFICATIONS\r\nSolid understanding of IP networking concepts and principles.\r\nIntermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.\r\nIntermediate knowledge of routing and switching concepts.\r\nExcellent communication skills both verbal and written.\r\nGoal-driven personality and understanding of process management.\r\nStrong personal desire to produce high quality work in a high-paced environment.\r\nStrong work ethic , professional attitude, and team player.\r\nBasic root cause analysis and troubleshooting skills.\r\nPREFERRED CERTIFICATIONS\r\nNetwork+\r\nCCNA\r\nAWS Certifications\r\nVMWare Certifications\r\nALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.\r\nWe believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:11:52.902Z","dateModified":"2026-07-04T03:11:52.902Z","hiringOrganization":{"@type":"Organization","name":"Ecr Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boone","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"59f58ceeffa8d3d930eda7ab"},"url":"https://jobsearcher.com/jobs/59f58ceeffa8d3d930eda7ab"}}