IT/AV Systems Administrator

SummaryThe IT/AV Systems Administrator is responsible for maintaining and supporting Wende Museum’s information technology and audiovisual systems and supporting both day-to-day operations and special projects. This role provides technical assistance to staff, manages hardware and software infrastructure, and oversees network performance, and security. The specialist installs, operates and maintains AV equipment for exhibitions, programs, and presentations.Duties and ResponsibilitiesITMaintain security camera system including technical support and troubleshootingRecommend, procure, and set up new equipmentManage IPsManage User PermissionsManage VPN remote access for usersCreate email addresses for new users, manage email system, and removalOrdering supplies for printersAVAttend to AV needs for select programs and presentationsHandle AV set up and instruction guides for all artworks that require AV supportSupport the maintenance and day-to-day operations of running audiovisual exhibitionsTransporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, digital projectors, projector mounting hardware, media players, amplifiers, speakers, HDBaseT transmitters and receivers, flat screen monitors, and flatscreen monitor mounting hardwareKnowledge of different video and audio cables including, but not limited to HDMI, SDI, DVI, VGA, DisplayPort, Mini Display, RCA, XLR, 1/8” Mini, Serial port, and Cat 6Setting up and performing electrical wiring, programming, according to layout diagrams and schedules.Running tests on videos, audio, and signals and troubleshooting any problems that arise.Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.Assists with care, maintenance and tracking of the museum's A/V equipment.Other ResponsibilitiesMake general updates to websiteResponsible for creating a better system to organize photos on our serverEducation and ExperienceBachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.Minimum of 3–5 years of experience in IT support, network administration, or AV technology.Experience working in a museum, arts, nonprofit, or educational environment preferred.Familiarity with both Windows and MacOS operating systems, cloud-based platforms (e.g., Google Workspace, Office 365), and network security protocols.Essential Skills/AbilitiesStrong troubleshooting and problem-solving skills across IT and AV systems.Excellent organizational skills with attention to detail.Ability to explain technical issues to non-technical staff in clear, supportive language.Capacity to balance multiple priorities and respond quickly to urgent IT or AV issues.Strong interpersonal and communication skills; ability to work collaboratively across departments.Familiarity with audiovisual installation, wiring, and maintenance.Ability to exercise discretion and maintain confidentiality regarding user data and system security.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.Ability to lift up to 50 pounds (e.g., moving AV equipment).Must be able to climb ladders, bend, kneel, and work in confined spaces when installing or maintaining equipment.Manual dexterity to handle wiring, tools, and small technical components.Ability to work occasional evenings and weekends to support special programs or exhibitions.To apply, please send PDF copies of a cover letter outlining your interest and a current resume to opportunities@wendemuseum.orgEqual Opportunity EmployerWende Museum is an equal opportunity employer and is committed to fostering an inclusive, respectful, and diverse workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.