{"schemaVersion":"jobsearcher.job.v1","id":"59af1e2a48678fe819a2dc37","url":"https://jobsearcher.com/jobs/59af1e2a48678fe819a2dc37","canonicalUrl":"https://jobsearcher.com/jobs/59af1e2a48678fe819a2dc37","title":"Infrastructure Services Support Engineer","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nFull Time Other Professionals Remote, Remote, US\r\nWho is ScriptPro?\r\nImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.\r\nScriptPro's Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.\r\nJob Summary\r\nThe Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro's cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.\r\nReporting Relationship\r\nDirector, Infrastructure Services\r\nShift\r\nGeneral business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS.\r\nScope of the Role\r\nSupport Virtual Machines (VM's) in vSphere and AOS environments\r\nConfigure and support Azure App Services, Azure Relays, and App Service Plans\r\nManage Azure resource groups/resources as recommended by Engineering\r\nManage Azure permissions and Azure SSL certificate renewals\r\nAssist with developing and maintaining policies, installation guides, and documentation for Azure-related services\r\nMonitor Azure email alerts and take appropriate action as needed\r\nServe as a subject matter expert for virtual machines and cloud infrastructure\r\nAnalyze and resolve support incidents and recommend changes to existing configuration processes\r\nParticipate in or lead customer disaster recovery and business continuity testing\r\nCollaborate with customers to troubleshoot and understand issues that are assigned\r\nWork independently while establishing procedures and guidelines to perform job functions\r\nParticipate in on-call support phone rotation\r\nPerform other duties as assigned\r\nRequired Qualifications\r\nBachelor's degree in Information Technology or a related field\r\n3+ years of server and network administration\r\nExperience with cloud infrastructure, including administration and configuration in Azure or AWS\r\nKnowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights\r\nExperience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions\r\nProficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS\r\nExperience with Nutanix AHV and AOS environments\r\nExperience creating and deploying OVF/OVA templates with customization\r\nExperience supporting VMs in a vSphere environment\r\nServer administration experience across Azure, VMware, AOS, and Windows Server environments\r\nExperience with remote support tools such as Bomgar or Windows Remote Desktop\r\nFamiliarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred\r\nGeneral knowledge of industry best practices and technologies\r\nStrong analytical and critical thinking skills with the ability to assess complex problems and identify root causes\r\nExcellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively\r\nStrong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels\r\nExcellent verbal and written communication skills\r\nHighly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment\r\nPreferred Qualifications\r\nCompTIA Security+, A+, or Network +\r\nMicrosoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure\r\nMicrosoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016\r\nVMware Certified Professional\r\nRemote Work Requirements\r\nMust have high-speed reliable internet access with a hard-wired connection\r\nMust have a distraction free home office workspace\r\nMust be willing to participate in video virtual meetings (camera on)\r\nBenefits\r\nHealth: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs\r\nWell-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.\r\nEmployment Conditions\r\nIt is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.\r\nThis position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization's security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.\r\nWorking Conditions\r\nRequires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.\r\nEEO Statement\r\nScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.\r\nThe company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.\r\nThe company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.\r\nJ-18808-Ljbffr","company":"Scriptpro","rawCompany":"scriptpro","city":"Mission","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:41.271Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Infrastructure Services Support Engineer","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nFull Time Other Professionals Remote, Remote, US\r\nWho is ScriptPro?\r\nImagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.\r\nScriptPro's Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.\r\nJob Summary\r\nThe Infrastructure Services Support Engineer leads and assists with the implementation and deployment of ScriptPro's cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.\r\nReporting Relationship\r\nDirector, Infrastructure Services\r\nShift\r\nGeneral business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS.\r\nScope of the Role\r\nSupport Virtual Machines (VM's) in vSphere and AOS environments\r\nConfigure and support Azure App Services, Azure Relays, and App Service Plans\r\nManage Azure resource groups/resources as recommended by Engineering\r\nManage Azure permissions and Azure SSL certificate renewals\r\nAssist with developing and maintaining policies, installation guides, and documentation for Azure-related services\r\nMonitor Azure email alerts and take appropriate action as needed\r\nServe as a subject matter expert for virtual machines and cloud infrastructure\r\nAnalyze and resolve support incidents and recommend changes to existing configuration processes\r\nParticipate in or lead customer disaster recovery and business continuity testing\r\nCollaborate with customers to troubleshoot and understand issues that are assigned\r\nWork independently while establishing procedures and guidelines to perform job functions\r\nParticipate in on-call support phone rotation\r\nPerform other duties as assigned\r\nRequired Qualifications\r\nBachelor's degree in Information Technology or a related field\r\n3+ years of server and network administration\r\nExperience with cloud infrastructure, including administration and configuration in Azure or AWS\r\nKnowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights\r\nExperience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions\r\nProficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS\r\nExperience with Nutanix AHV and AOS environments\r\nExperience creating and deploying OVF/OVA templates with customization\r\nExperience supporting VMs in a vSphere environment\r\nServer administration experience across Azure, VMware, AOS, and Windows Server environments\r\nExperience with remote support tools such as Bomgar or Windows Remote Desktop\r\nFamiliarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred\r\nGeneral knowledge of industry best practices and technologies\r\nStrong analytical and critical thinking skills with the ability to assess complex problems and identify root causes\r\nExcellent organizational and time management skills, with the ability to manage multiple tasks and priorities effectively\r\nStrong interpersonal skills with the ability to build relationships and collaborate across cross-functional teams and all organizational levels\r\nExcellent verbal and written communication skills\r\nHighly motivated, adaptable, and able to thrive in a dynamic, fast-paced, and evolving environment\r\nPreferred Qualifications\r\nCompTIA Security+, A+, or Network +\r\nMicrosoft Certified Solutions Expert (MCSE) in Cloud Platform and Infrastructure\r\nMicrosoft Certified Solutions Architect (MCSA) in Server 2012 or Server 2016\r\nVMware Certified Professional\r\nRemote Work Requirements\r\nMust have high-speed reliable internet access with a hard-wired connection\r\nMust have a distraction free home office workspace\r\nMust be willing to participate in video virtual meetings (camera on)\r\nBenefits\r\nHealth: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs\r\nWell-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.\r\nEmployment Conditions\r\nIt is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. See Standard Form 85 to preview requirements.\r\nThis position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization's security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.\r\nWorking Conditions\r\nRequires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.\r\nEEO Statement\r\nScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.\r\nThe company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, we will engage only with pre-approved, contracted agency partners.\r\nThe company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:46:41.271Z","dateModified":"2026-07-04T02:46:41.271Z","hiringOrganization":{"@type":"Organization","name":"Scriptpro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mission","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"59af1e2a48678fe819a2dc37"},"url":"https://jobsearcher.com/jobs/59af1e2a48678fe819a2dc37"}}