{"schemaVersion":"jobsearcher.job.v1","id":"5991ddfc13d48f856855e2ef","url":"https://jobsearcher.com/jobs/5991ddfc13d48f856855e2ef","canonicalUrl":"https://jobsearcher.com/jobs/5991ddfc13d48f856855e2ef","title":"Program Supervisor","description":"Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\n\n**DESIRED CANDIDATE SHOULD LIVE WITHIN 50 MILES OF VALERIS HQ IN MORRISVILLE, NC [near RDU airport]**\n\nValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\n\nThe Program Supervisor is responsible for reimbursement and administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with independent judgment, and action is reviewed by the Program Manager through conferences, reports, and observation of results obtained.\n\nKey Responsibilities:\n\nResponsible for performance management including but not limited to, coaching and mentoring subordinates, employee counseling, employee performance appraisals, conflict resolution and schedule adherence\nLiaison between Program Manager and Team\nKeeps the Program Manager abreast on all aspects concerning the Program\nPlans daily schedule, assigns tasks and ensures daily goals are met\nSubmits daily and weekly reports to the Program Manager regarding productivity statistics at both the team and employee level\nProvides organization and direction for daily reimbursement support according to the scope of services provided in the statement of work\nEvaluate and monitor Program needs, identifies unmet needs and provides recommendations for internal process improvement and workflow efficiency\nFollows program guidelines and assists with the implementation of process improvements\nServes as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals\nAbility to perform thorough insurance benefit investigations, communicate insurance coverage to patients and providers, guide and follow up on prior authorizations, and assist with appeal processes\nProvides counsel and strategies on coverage and reimbursement issues to patients and healthcare providers, and works on patients’ behalf to identify and assess reimbursement coverage options\nEstablishes relationships, develops trust, and maintains rapport with patients and healthcare providers; Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives)\nPreparation of and participation in client audits\nCommunicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions\nProblem solves issues with autonomy and serves as first line of escalation for complex reimbursement issues\nRoutinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures and regulatory compliance\nIdentify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)\nParticipates in and conducts meetings, as necessary\nResponsible for performance management including but not limited to, coaching and mentoring subordinates, employee counseling, employee performance appraisals, conflict resolution and schedule adherence.\nUtilize Valeris’ values as the driving force behind the team’s success\nOn time adherence to training deadlines for all corporate policies and procedures\nEnsure all SOPs are followed with consistency\nPerform additional tasks or projects as assigned\n\nQualifications:\n\nBachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred or in lieu of a degree, a High School diploma or equivalent with 4 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing\n3-5 years supervisory experience preferred with progressive levels of responsibility within a service driven environment\nExtensive knowledge of pharmacy benefit methodologies\nExtensive knowledge of Medicare, Medicaid, and private payer payment methodologies\nInitiative and strong work ethic critical\nAbility to lead within a fluid and dynamic environment\nExcellent problem-solving and decision-making skills required\nAttention to details\nStrong organizational and communication skills\n\nPhysical Demands & Work Environment\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\nAlthough very minimal, flexibility to travel as needed is preferred.\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\n\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\n\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\nCompany match on Health Savings Account contributions\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\nPaid Time Off (PTO) and Sick Leave to support work-life balance\nTeam members receive nine paid holidays plus two floating holidays\nOpportunities for advancement in a company that supports personal and professional growth\nA challenging, stimulating work environment that encourages new ideas\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\n\nOur Commitment to Equal Opportunity\n\nAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.\n\nPhysical Demands & Work Environment\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\n\nAlthough very minimal, flexibility to travel as needed is preferred.\n\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\n\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\n\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\n\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\n\nCompany match on Health Savings Account contributions\n\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\n\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\n\nPaid Time Off (PTO) and Sick Leave to support work-life balance\n\nTeam members receive nine paid holidays plus two floating holidays\n\nOpportunities for advancement in a company that supports personal and professional growth\n\nA challenging, stimulating work environment that encourages new ideas\n\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\n\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\n\nOur Commitment to Equal Opportunity\n\nAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.","company":"Valeris","rawCompany":"valeris","city":"Raleigh","state":"NC","isRemote":false,"isActive":true,"createdAt":"2026-09-04T10:33:34.853Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"325414","title":"Biological Product (except Diagnostic) Manufacturing","slug":"biological-product-except-diagnostic-manufacturing"},{"code":"541714","title":"Research and Development in Biotechnology (except Nanobiotechnology)","slug":"research-and-development-in-biotechnology-except-nanobiotechnology"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Supervisor","description":"Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\n\n**DESIRED CANDIDATE SHOULD LIVE WITHIN 50 MILES OF VALERIS HQ IN MORRISVILLE, NC [near RDU airport]**\n\nValeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\n\nThe Program Supervisor is responsible for reimbursement and administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with independent judgment, and action is reviewed by the Program Manager through conferences, reports, and observation of results obtained.\n\nKey Responsibilities:\n\nResponsible for performance management including but not limited to, coaching and mentoring subordinates, employee counseling, employee performance appraisals, conflict resolution and schedule adherence\nLiaison between Program Manager and Team\nKeeps the Program Manager abreast on all aspects concerning the Program\nPlans daily schedule, assigns tasks and ensures daily goals are met\nSubmits daily and weekly reports to the Program Manager regarding productivity statistics at both the team and employee level\nProvides organization and direction for daily reimbursement support according to the scope of services provided in the statement of work\nEvaluate and monitor Program needs, identifies unmet needs and provides recommendations for internal process improvement and workflow efficiency\nFollows program guidelines and assists with the implementation of process improvements\nServes as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals\nAbility to perform thorough insurance benefit investigations, communicate insurance coverage to patients and providers, guide and follow up on prior authorizations, and assist with appeal processes\nProvides counsel and strategies on coverage and reimbursement issues to patients and healthcare providers, and works on patients’ behalf to identify and assess reimbursement coverage options\nEstablishes relationships, develops trust, and maintains rapport with patients and healthcare providers; Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives)\nPreparation of and participation in client audits\nCommunicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions\nProblem solves issues with autonomy and serves as first line of escalation for complex reimbursement issues\nRoutinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures and regulatory compliance\nIdentify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)\nParticipates in and conducts meetings, as necessary\nResponsible for performance management including but not limited to, coaching and mentoring subordinates, employee counseling, employee performance appraisals, conflict resolution and schedule adherence.\nUtilize Valeris’ values as the driving force behind the team’s success\nOn time adherence to training deadlines for all corporate policies and procedures\nEnsure all SOPs are followed with consistency\nPerform additional tasks or projects as assigned\n\nQualifications:\n\nBachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred or in lieu of a degree, a High School diploma or equivalent with 4 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing\n3-5 years supervisory experience preferred with progressive levels of responsibility within a service driven environment\nExtensive knowledge of pharmacy benefit methodologies\nExtensive knowledge of Medicare, Medicaid, and private payer payment methodologies\nInitiative and strong work ethic critical\nAbility to lead within a fluid and dynamic environment\nExcellent problem-solving and decision-making skills required\nAttention to details\nStrong organizational and communication skills\n\nPhysical Demands & Work Environment\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\nAlthough very minimal, flexibility to travel as needed is preferred.\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\n\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\n\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\nCompany match on Health Savings Account contributions\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\nPaid Time Off (PTO) and Sick Leave to support work-life balance\nTeam members receive nine paid holidays plus two floating holidays\nOpportunities for advancement in a company that supports personal and professional growth\nA challenging, stimulating work environment that encourages new ideas\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\n\nOur Commitment to Equal Opportunity\n\nAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.\n\nPhysical Demands & Work Environment\n\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\n\nAlthough very minimal, flexibility to travel as needed is preferred.\n\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\n\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\n\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\n\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\n\nCompany match on Health Savings Account contributions\n\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\n\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\n\nPaid Time Off (PTO) and Sick Leave to support work-life balance\n\nTeam members receive nine paid holidays plus two floating holidays\n\nOpportunities for advancement in a company that supports personal and professional growth\n\nA challenging, stimulating work environment that encourages new ideas\n\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\n\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\n\nOur Commitment to Equal Opportunity\n\nAt Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.","datePosted":"2026-09-04T10:33:34.853Z","dateModified":"2026-09-04T10:33:34.853Z","hiringOrganization":{"@type":"Organization","name":"Valeris","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5991ddfc13d48f856855e2ef"},"url":"https://jobsearcher.com/jobs/5991ddfc13d48f856855e2ef"}}