IT Support Specialist
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment.In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives.This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.RequirementsHere is who you are...Drive & motivationYou are support oriented and find customer service quite rewardingYou are motivated by challenges and willing to put in extra time to get the job doneYou love technology and coming up with new cost-effective solutionsYou are a problem solver who can make sound professional judgementCharacter & ABILITIESYou can effectively communicate technical concepts to varied audiencesYou are agile, flexible, and able to adapt to changing environmentYou have a positive attitude and ability to stay calm under pressureYou are organized, efficient and able to multitask Knowledge & skillsYou have strong customer service and interpersonal skillsYou understand IT concepts, including systems maintenance, computer networks, etcYou have working knowledge of Windows and MacYou have knowledge of enterprise server environmentYou have strong oral and written communication skillsExperienceYou have 3+ years of hands-on experience in IT support & projects related role You have a degree or diploma in Information Technology or related disciplineYou have experience supporting IT infrastructure including networking, wireless and servers Nice to Have IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs Experience supporting manufacturing environments Understanding of basic OT/IT network separationthings you will do... Resolve Level 1 & 2 support tickets for users in both Canada and the United States. Participate in user onboarding and offboarding activitiesProvide on-site end-user support for desktops, laptop and peripherals. Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems. Install, configure, deploy, and maintain hardware and software. Administer Active Directory and Microsoft Entra ID user accounts and permissions. Coordinate with third-party vendors and service providers for issue resolution.Participate in IT projects, including new systems and implementation processesMaintain accurate documentation of systems, processes, and support activities. Provide proactive security investigation and searches to detect malicious activities OTHER ... You may on occasion work at varied times as the job requiresPrimary office location: 585 Morrison Rd, Rossville, TN 38066, USA BenefitsWe offer our team members many benefits to help them achieve their goals and support our company culture:Opportunities for career growth and developmentCompetitive Healthcare Benefits and 401K PackagePerformance Bonus Free delicious and healthy breadFriendly and supportive work environment and an ambitious teamDiscounts at our retail store with a great selection of healthy organic productsCompany social events focused around health, great tasting food and getting together as a team Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube