{"schemaVersion":"jobsearcher.job.v1","id":"594faa48d522a996170f4bfa","url":"https://jobsearcher.com/jobs/594faa48d522a996170f4bfa","canonicalUrl":"https://jobsearcher.com/jobs/594faa48d522a996170f4bfa","title":"Staff Machine Learning Engineer (Modeling), Support","description":"Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us.The RoleBlock's Support ML Modeling team is a central driver of innovation in customer support experiences across our entire ecosystem—including Cash App, Square, and other business units. We are dedicated to advancing the state of intelligent, automated support through machine learning and generative AI. From customer-facing chatbots to smart internal tools for agents, our team builds high-impact, scalable systems that improve support quality, efficiency, and accessibility.We're building the future of support at Block: one powered by AI, voice interfaces, and smart automation. We're looking for candidates with a passion for intelligent systems, practical ML experience, and a desire to build product-driven solutions. Our ideal candidate is a leader in the field, with a proven track record of building ML systems that can accelerate our ability to scale our conversational AI initiatives.You WillLead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout, documentation, and long-term maintenancePartner strategically with risk, product, engineering, design, and operations leaders to define and drive long term ML roadmaps, informed by domain expertise and industry trendsGuide the team’s direction, identifying new ML/AI opportunities and advising leadership on strategic tradeoffs and opportunitiesDrive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning, and real-time inferenceDesign, deploy, and maintain ML models powering conversational agents including support chatbots across Cash App, Square, and other Block productsDevelop ML-powered tools and real time recommendation systems that enhance support agent effectiveness and customer outcomesAct as the technical representative for your team’s systems and programs, clearly communicating work and results to stakeholders, cross-functional partners, and external audiencesYou Have10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical expertiseDemonstrated leadership capabilities, with the ability to influence and align cross-functional teams while directly shaping the work of peers through communication, context sharing, and technical guidanceA track record of delivering organizational wide impact, shaping systems, frameworks, or initiatives that raise the bar across multiple teams or functionsProven ability to ship end to end ML features from problem framing through deployment and long-term maintenanceDemonstrated experience with language models, dialog systems, or generative AI in productionStrong foundation in NLP, deep learning, or ML infrastructure best practices.Excellent communication skills, with the ability to represent the team’s work to leadership and stakeholdersEnthusiasm for R&D and pushing the boundaries of applied AI to transform conversational systemsTechnologies We Use and TeachPython, PyTorch, TensorFlow, or JAXWe're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.Zone A$276,800—$415,200 USDZone B$276,800—$415,200 USDZone C$276,800—$415,200 USDZone D$276,800—$415,200 USDApplication GuidelinesCandidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.Use of AI in Our Hiring ProcessWe may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.Contact us here with hiring practice or data usage questions.Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.Privacy Policy","company":"Block","rawCompany":"block","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-06-06T11:47:20.859Z","occupations":[{"code":"15-2051.00","title":"Data Scientists","slug":"data-scientists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1221.00","title":"Computer and Information Research Scientists","slug":"computer-and-information-research-scientists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Staff Machine Learning Engineer (Modeling), Support","description":"Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us.The RoleBlock's Support ML Modeling team is a central driver of innovation in customer support experiences across our entire ecosystem—including Cash App, Square, and other business units. We are dedicated to advancing the state of intelligent, automated support through machine learning and generative AI. From customer-facing chatbots to smart internal tools for agents, our team builds high-impact, scalable systems that improve support quality, efficiency, and accessibility.We're building the future of support at Block: one powered by AI, voice interfaces, and smart automation. We're looking for candidates with a passion for intelligent systems, practical ML experience, and a desire to build product-driven solutions. Our ideal candidate is a leader in the field, with a proven track record of building ML systems that can accelerate our ability to scale our conversational AI initiatives.You WillLead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout, documentation, and long-term maintenancePartner strategically with risk, product, engineering, design, and operations leaders to define and drive long term ML roadmaps, informed by domain expertise and industry trendsGuide the team’s direction, identifying new ML/AI opportunities and advising leadership on strategic tradeoffs and opportunitiesDrive R&D efforts exploring next-generation chatbot architectures using LLMs, RAG, fine-tuning, and real-time inferenceDesign, deploy, and maintain ML models powering conversational agents including support chatbots across Cash App, Square, and other Block productsDevelop ML-powered tools and real time recommendation systems that enhance support agent effectiveness and customer outcomesAct as the technical representative for your team’s systems and programs, clearly communicating work and results to stakeholders, cross-functional partners, and external audiencesYou Have10+ years of experience in machine learning, applied AI, or product ML roles, with deep technical expertiseDemonstrated leadership capabilities, with the ability to influence and align cross-functional teams while directly shaping the work of peers through communication, context sharing, and technical guidanceA track record of delivering organizational wide impact, shaping systems, frameworks, or initiatives that raise the bar across multiple teams or functionsProven ability to ship end to end ML features from problem framing through deployment and long-term maintenanceDemonstrated experience with language models, dialog systems, or generative AI in productionStrong foundation in NLP, deep learning, or ML infrastructure best practices.Excellent communication skills, with the ability to represent the team’s work to leadership and stakeholdersEnthusiasm for R&D and pushing the boundaries of applied AI to transform conversational systemsTechnologies We Use and TeachPython, PyTorch, TensorFlow, or JAXWe're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.Zone A$276,800—$415,200 USDZone B$276,800—$415,200 USDZone C$276,800—$415,200 USDZone D$276,800—$415,200 USDApplication GuidelinesCandidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.Use of AI in Our Hiring ProcessWe may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.Contact us here with hiring practice or data usage questions.Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.Privacy Policy","datePosted":"2026-06-06T11:47:20.859Z","dateModified":"2026-06-06T11:47:20.859Z","hiringOrganization":{"@type":"Organization","name":"Block","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"594faa48d522a996170f4bfa"},"url":"https://jobsearcher.com/jobs/594faa48d522a996170f4bfa"}}