VP of Intelligent Routing & Workforce Optimization

A leading financial services firm in Orlando is seeking a VP of Product for Contact Center Routing and Workforce Planning. This role will define the product vision and lead transformational initiatives focusing on intelligent customer engagement. The ideal candidate should have significant experience in product management with a strong background in workforce optimization, Agile methodologies, and cross-functional collaboration. Competitive salary and benefits offered, with flexibility in work arrangements. J-18808-Ljbffr