{"schemaVersion":"jobsearcher.job.v1","id":"58daefe40a9ecca2ffa4acf3","url":"https://jobsearcher.com/jobs/58daefe40a9ecca2ffa4acf3","canonicalUrl":"https://jobsearcher.com/jobs/58daefe40a9ecca2ffa4acf3","title":"Lead Engineer - Application Support 4C","description":"Lead Engineer - Application Support\nReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\n\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.\n\nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nResponsibilities\nProvide Level 3 support for complex and critical production issues related to P&C insurance applications\nLead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes\nCollaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer\nParticipate in incidents, problems, and change management processes.\nSupport core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms\nAnalyze business and system impacts of defects across personal, commercial, and specialty lines\nWork closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints\nValidate defect fixes and enhancements through functional and technical testing\nReview and support application changes, releases, and patches\nAssist development teams with production deployments and post-release validation\nEnsure system changes comply with regulatory, audit, and data security requirements\nUpdate support documentation, runbooks, and knowledge articles\nPerform advanced SQL queries and data analysis to investigate data integrity and transactional issues\nAnalyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)\nIdentify performance bottlenecks and support tuning efforts\nSupport batch processing, nightly cycles, renewals, and large-volume transactions\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering\nCertifications\nAWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware\nRequired Skills\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting\nLanguage\nEnglish\nLanguage Proficiency -\nProficient - C2\nAdditional Job Location -\nJob Type\nRegular\nMaster Skill List -\nApplication Support\nRemote Type -\nHybrid\nWork Shift -\nDay Job (United States of America)\nThe approximate annual base compensation range for this position is:\n60,000 to 75,000 USD\n\n“Los Angeles California-based candidates are not eligible for this role”\nThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.\nWhy join Genpact?\n\nLead AI-powered transformation – Drive innovation and solve real-world business challenges that matter\nMake an impact – Help global enterprises solve business challenges that matter\nAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day\nThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress\n\nCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.\nLet’s build tomorrow together.\n\nGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.\nFurthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","company":"Genpact","rawCompany":"genpact","city":"Antioch","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-08-10T14:54:12.099Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Engineer - Application Support 4C","description":"Lead Engineer - Application Support\nReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\n\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.\n\nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nResponsibilities\nProvide Level 3 support for complex and critical production issues related to P&C insurance applications\nLead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes\nCollaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer\nParticipate in incidents, problems, and change management processes.\nSupport core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms\nAnalyze business and system impacts of defects across personal, commercial, and specialty lines\nWork closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints\nValidate defect fixes and enhancements through functional and technical testing\nReview and support application changes, releases, and patches\nAssist development teams with production deployments and post-release validation\nEnsure system changes comply with regulatory, audit, and data security requirements\nUpdate support documentation, runbooks, and knowledge articles\nPerform advanced SQL queries and data analysis to investigate data integrity and transactional issues\nAnalyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)\nIdentify performance bottlenecks and support tuning efforts\nSupport batch processing, nightly cycles, renewals, and large-volume transactions\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering\nCertifications\nAWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmware\nRequired Skills\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting\nLanguage\nEnglish\nLanguage Proficiency -\nProficient - C2\nAdditional Job Location -\nJob Type\nRegular\nMaster Skill List -\nApplication Support\nRemote Type -\nHybrid\nWork Shift -\nDay Job (United States of America)\nThe approximate annual base compensation range for this position is:\n60,000 to 75,000 USD\n\n“Los Angeles California-based candidates are not eligible for this role”\nThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.\nWhy join Genpact?\n\nLead AI-powered transformation – Drive innovation and solve real-world business challenges that matter\nMake an impact – Help global enterprises solve business challenges that matter\nAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day\nThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress\n\nCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.\nLet’s build tomorrow together.\n\nGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.\nFurthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","datePosted":"2026-08-10T14:54:12.099Z","dateModified":"2026-08-10T14:54:12.099Z","hiringOrganization":{"@type":"Organization","name":"Genpact","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Antioch","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"58daefe40a9ecca2ffa4acf3"},"url":"https://jobsearcher.com/jobs/58daefe40a9ecca2ffa4acf3"}}