{"schemaVersion":"jobsearcher.job.v1","id":"58085679224e2ee291fcb039","url":"https://jobsearcher.com/jobs/58085679224e2ee291fcb039","canonicalUrl":"https://jobsearcher.com/jobs/58085679224e2ee291fcb039","title":"IT Specialist","description":"Summary\nContribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.\nDuties & Responsibilities\nEssential Functions\nResolve IT Support issues for both on-site and remote workers in a timely and professional manner.\nMonitor and handle incoming tickets and reassign as needed.\nInstalls and configures laptops, mobile devices, and peripheral equipment per company standard configuration.\nBecome a Subject Matter Expert on platform(s) that we utilize.\nAssist in managing user accounts and security access levels in all systems.\nAdditional Functions\nSuggest, maintain, improve, and implement new programs and processes.\nMonitor and handle incoming tickets and reassign as needed.\nMeet with internal teams to determine needed resources and requirements.\nPrepares project status reports by collecting, analyzing and summarizing information.\nAssist in analyzing issue trends and provide recommendations to improve operational efficiencies.\nProvide desk and mobile phone support issues.\nSome storage, operations and administration tasks as assigned.\nAppropriate use of CRM system to track, document and report work tasks and status.\nPerform required documentation tasks as required by Technology P&P’s.\nParticipate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.\nRequirements\nWorld Class problem-solving skills to help resolve customer complaints or needs.\nExcellent verbal and written communication skills to communicate product ideas to clients.\nUp-to-date understanding of the industry's consumer behavior.\nStrong customer service and interpersonal skills for dealing with different types of customers and clients.\nExceptional analytical skills for analyzing client data.\nTime management and multitasking skills in order to handle multiple tasks and clients at once.\nStrong organizational skills and attention to detail.\nExperience delivering client-focused solutions to customer needs.\nProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.\nEducation & Experience\nBachelor's degree in Computer Science, Information Technology or other related fields is preferred\n1+ Years’ Experience Supporting IT workstations, applications, and connectivity.\nStrong Communication Skills Required\nProficiency in Microsoft Office Suite, CRM","company":"Basys Processing","rawCompany":"basys processing","city":"Lenexa","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:46:35.876Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Specialist","description":"Summary\nContribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.\nDuties & Responsibilities\nEssential Functions\nResolve IT Support issues for both on-site and remote workers in a timely and professional manner.\nMonitor and handle incoming tickets and reassign as needed.\nInstalls and configures laptops, mobile devices, and peripheral equipment per company standard configuration.\nBecome a Subject Matter Expert on platform(s) that we utilize.\nAssist in managing user accounts and security access levels in all systems.\nAdditional Functions\nSuggest, maintain, improve, and implement new programs and processes.\nMonitor and handle incoming tickets and reassign as needed.\nMeet with internal teams to determine needed resources and requirements.\nPrepares project status reports by collecting, analyzing and summarizing information.\nAssist in analyzing issue trends and provide recommendations to improve operational efficiencies.\nProvide desk and mobile phone support issues.\nSome storage, operations and administration tasks as assigned.\nAppropriate use of CRM system to track, document and report work tasks and status.\nPerform required documentation tasks as required by Technology P&P’s.\nParticipate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.\nRequirements\nWorld Class problem-solving skills to help resolve customer complaints or needs.\nExcellent verbal and written communication skills to communicate product ideas to clients.\nUp-to-date understanding of the industry's consumer behavior.\nStrong customer service and interpersonal skills for dealing with different types of customers and clients.\nExceptional analytical skills for analyzing client data.\nTime management and multitasking skills in order to handle multiple tasks and clients at once.\nStrong organizational skills and attention to detail.\nExperience delivering client-focused solutions to customer needs.\nProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.\nEducation & Experience\nBachelor's degree in Computer Science, Information Technology or other related fields is preferred\n1+ Years’ Experience Supporting IT workstations, applications, and connectivity.\nStrong Communication Skills Required\nProficiency in Microsoft Office Suite, CRM","datePosted":"2026-04-14T10:46:35.876Z","dateModified":"2026-04-14T10:46:35.876Z","hiringOrganization":{"@type":"Organization","name":"Basys Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lenexa","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"58085679224e2ee291fcb039"},"url":"https://jobsearcher.com/jobs/58085679224e2ee291fcb039"}}