{"schemaVersion":"jobsearcher.job.v1","id":"5804ce36ba324b2218e01f0f","url":"https://jobsearcher.com/jobs/5804ce36ba324b2218e01f0f","canonicalUrl":"https://jobsearcher.com/jobs/5804ce36ba324b2218e01f0f","title":"Technical Support Analyst","description":"Job Title: Technical Support Analyst\nLocation: Vienna, VA (Onsite)\nPosition Type: Multi-year contract\nGreat opportunity with top-tier financial company!\n\nResponsibilities\n\nProvide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding\nSupport break/fix hardware troubleshooting and repair, managing issues from start to finish\nTest and validate returned devices through the return merchandise authorization (RMA) process\nManage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out\nFulfill software installation, updates, and troubleshooting requests\nSupport virtual environment tasks such as VM requests and related issues\nWork on-site at headquarters five days a week, ensuring timely and effective technical support\n\nRequirements\n1-5+ years of desktop/technical support experience\nExperience with the ServiceNow ticketing system or equivalent\nStrong communication skills with the ability to provide daily updates and status reports\nProficiency in imaging, deploying, and troubleshooting laptops and desktops\nAbility to support hardware and software troubleshooting end-to-end\nComfortable working onsite at headquarters\n\nNice to Have\nFinancial/Banking industry experience\n\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\n#M-2\n#LI-CB5\nRef: #851-Rockville-S1","company":"Systemone","rawCompany":"systemone","city":"Fairfax","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-09-02T10:43:54.497Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"Job Title: Technical Support Analyst\nLocation: Vienna, VA (Onsite)\nPosition Type: Multi-year contract\nGreat opportunity with top-tier financial company!\n\nResponsibilities\n\nProvide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding\nSupport break/fix hardware troubleshooting and repair, managing issues from start to finish\nTest and validate returned devices through the return merchandise authorization (RMA) process\nManage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out\nFulfill software installation, updates, and troubleshooting requests\nSupport virtual environment tasks such as VM requests and related issues\nWork on-site at headquarters five days a week, ensuring timely and effective technical support\n\nRequirements\n1-5+ years of desktop/technical support experience\nExperience with the ServiceNow ticketing system or equivalent\nStrong communication skills with the ability to provide daily updates and status reports\nProficiency in imaging, deploying, and troubleshooting laptops and desktops\nAbility to support hardware and software troubleshooting end-to-end\nComfortable working onsite at headquarters\n\nNice to Have\nFinancial/Banking industry experience\n\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\n#M-2\n#LI-CB5\nRef: #851-Rockville-S1","datePosted":"2026-09-02T10:43:54.497Z","dateModified":"2026-09-02T10:43:54.497Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfax","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5804ce36ba324b2218e01f0f"},"url":"https://jobsearcher.com/jobs/5804ce36ba324b2218e01f0f"}}