{"schemaVersion":"jobsearcher.job.v1","id":"57f78c9bbba090e2a739c6da","url":"https://jobsearcher.com/jobs/57f78c9bbba090e2a739c6da","canonicalUrl":"https://jobsearcher.com/jobs/57f78c9bbba090e2a739c6da","title":"Order Processing Representative","description":"About the CompanyFounded in 2017 as a specialized spine implant distributorship, Risen Medical has grown into a multifaceted medical device company dedicated to improving patient outcomes across the Pacific Northwest. In 2023, the company expanded its offerings and infrastructure to serve a broader spectrum of healthcare needs, including CPAP and other durable medical equipment (DME) solutions.Risen Medical is a patient-first healthcare provider serving Oregon, Washington, and Idaho. Our slogan is, “We don’t just care, we love.”We go above and beyond to help our patients. We will never say, “Sorry, we cannot help you.” Instead, we will say, “If we cannot provide this service, we will find someone who can.”Our Core Values1. Patient Service Excellence – Our patients are our number one priority. Providing the highest level of service is why we exist.2. Innovation – We continually contribute new ideas and solutions that bring about optimal outcomes for our patients and healthcare providers.3. Authenticity – We are what you see: transparent in all our business practices and consistent in our actions and beliefs, fostering trust and loyalty with our clients and patients.Position OverviewUnder the supervision of the Order Processing Manager, the Durable Medical Equipment (DME) Order Processing Representative is responsible for managing the intake, verification, and processing of patient orders for medical devices such as bracing, CPAP equipment, and other DME products. This role ensures compliance with insurance requirements and coordinates with healthcare providers and patients to facilitate timely order fulfillment. You must live in the state of Oregon.Key ResponsibilitiesPatient Intake & Documentation ReviewCollect and review patient information, medical records, physician orders, and insurance details to confirm eligibility and medical necessity.Order Creation & EntryPrepare and enter accurate sales orders for DME products into the NikoHealth order processing platform, ensuring compliance with company and regulatory guidelines.Accurately document all patient interactions in NikoHealth.Process and manage Orthofix Bone Growth Stimulator orders in the StimConnect platform.Communication & CoordinationLiaise with patients, physicians, facilities, and insurance representatives to clarify orders, obtain prior authorizations, and resolve issues.Place a Risen Medical introduction call to each new patient within 24 hours of receiving a new order.Process ImprovementIdentify inefficiencies in order processing and recommend or implement improvements.Team CollaborationAttend meetings, support sales representatives, and work with internal and external team members to ensure smooth order fulfillment.Insurance VerificationConfirm active coverage, deductibles, coinsurance, and preauthorization requirements by contacting insurers or utilizing billing software.Preauthorization ManagementInitiate, track, and complete prior authorization requests, notifying all relevant parties of approvals or denials.TechnologyEMR Software (NikoHealth) – Training providedGoogle Workspace and Microsoft Office platformsiPhone and iPad (iOS) platformsRequired Skills & QualificationsEducationMinimum high school diploma or GEDTechnical SkillsProficiency with Microsoft Office, Google Workspace, productivity software, and medical billing systemsCommunicationStrong written and verbal communication skills for patient and provider interactionsAttention to DetailHigh accuracy in order entry, documentation, and compliance checksProblem-Solving & Conflict ResolutionAbility to resolve disputes with patients or providers professionallyService ExcellenceAbility to deliver exceptional patient service through positive patient relationships and effective management of patient schedulesWork EthicAbility to work independently and as part of a team typically during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.)Patient ConfidentialityAlways maintain the confidentiality of patient information in compliance with all applicable regulations, including but not limited to HIPAAWork ExperienceMinimum of six (6) months of healthcare industry experience in a medical office or medical claims processing environmentMinimum of six (6) months of customer service experience involving communication with customers or patients, including discussions regarding financial responsibilitiesTraining and Professional DevelopmentTraining RequirementsComplete all internal Risen Medical training requirements, including relevant Medicare regulations and company compliance standardsBecome proficient in NikoHealth billing and management softwareAttend and complete all required training necessary to fulfill the responsibilities of the roleAttend and participate in all scheduled Microsoft Teams meetingsIf you thrive on opportunities to make a meaningful difference in the lives of others and enjoy playing an integral role in their healthcare journey, we invite you to join Risen Medical and apply today.","company":"Risen Medical","rawCompany":"risen medical","city":"Gladstone","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-03T08:58:04.401Z","occupations":[{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"423450","title":"Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers","slug":"medical-dental-and-hospital-equipment-and-supplies-merchant-wholesalers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Order Processing Representative","description":"About the CompanyFounded in 2017 as a specialized spine implant distributorship, Risen Medical has grown into a multifaceted medical device company dedicated to improving patient outcomes across the Pacific Northwest. In 2023, the company expanded its offerings and infrastructure to serve a broader spectrum of healthcare needs, including CPAP and other durable medical equipment (DME) solutions.Risen Medical is a patient-first healthcare provider serving Oregon, Washington, and Idaho. Our slogan is, “We don’t just care, we love.”We go above and beyond to help our patients. We will never say, “Sorry, we cannot help you.” Instead, we will say, “If we cannot provide this service, we will find someone who can.”Our Core Values1. Patient Service Excellence – Our patients are our number one priority. Providing the highest level of service is why we exist.2. Innovation – We continually contribute new ideas and solutions that bring about optimal outcomes for our patients and healthcare providers.3. Authenticity – We are what you see: transparent in all our business practices and consistent in our actions and beliefs, fostering trust and loyalty with our clients and patients.Position OverviewUnder the supervision of the Order Processing Manager, the Durable Medical Equipment (DME) Order Processing Representative is responsible for managing the intake, verification, and processing of patient orders for medical devices such as bracing, CPAP equipment, and other DME products. This role ensures compliance with insurance requirements and coordinates with healthcare providers and patients to facilitate timely order fulfillment. You must live in the state of Oregon.Key ResponsibilitiesPatient Intake & Documentation ReviewCollect and review patient information, medical records, physician orders, and insurance details to confirm eligibility and medical necessity.Order Creation & EntryPrepare and enter accurate sales orders for DME products into the NikoHealth order processing platform, ensuring compliance with company and regulatory guidelines.Accurately document all patient interactions in NikoHealth.Process and manage Orthofix Bone Growth Stimulator orders in the StimConnect platform.Communication & CoordinationLiaise with patients, physicians, facilities, and insurance representatives to clarify orders, obtain prior authorizations, and resolve issues.Place a Risen Medical introduction call to each new patient within 24 hours of receiving a new order.Process ImprovementIdentify inefficiencies in order processing and recommend or implement improvements.Team CollaborationAttend meetings, support sales representatives, and work with internal and external team members to ensure smooth order fulfillment.Insurance VerificationConfirm active coverage, deductibles, coinsurance, and preauthorization requirements by contacting insurers or utilizing billing software.Preauthorization ManagementInitiate, track, and complete prior authorization requests, notifying all relevant parties of approvals or denials.TechnologyEMR Software (NikoHealth) – Training providedGoogle Workspace and Microsoft Office platformsiPhone and iPad (iOS) platformsRequired Skills & QualificationsEducationMinimum high school diploma or GEDTechnical SkillsProficiency with Microsoft Office, Google Workspace, productivity software, and medical billing systemsCommunicationStrong written and verbal communication skills for patient and provider interactionsAttention to DetailHigh accuracy in order entry, documentation, and compliance checksProblem-Solving & Conflict ResolutionAbility to resolve disputes with patients or providers professionallyService ExcellenceAbility to deliver exceptional patient service through positive patient relationships and effective management of patient schedulesWork EthicAbility to work independently and as part of a team typically during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.)Patient ConfidentialityAlways maintain the confidentiality of patient information in compliance with all applicable regulations, including but not limited to HIPAAWork ExperienceMinimum of six (6) months of healthcare industry experience in a medical office or medical claims processing environmentMinimum of six (6) months of customer service experience involving communication with customers or patients, including discussions regarding financial responsibilitiesTraining and Professional DevelopmentTraining RequirementsComplete all internal Risen Medical training requirements, including relevant Medicare regulations and company compliance standardsBecome proficient in NikoHealth billing and management softwareAttend and complete all required training necessary to fulfill the responsibilities of the roleAttend and participate in all scheduled Microsoft Teams meetingsIf you thrive on opportunities to make a meaningful difference in the lives of others and enjoy playing an integral role in their healthcare journey, we invite you to join Risen Medical and apply today.","datePosted":"2026-07-03T08:58:04.401Z","dateModified":"2026-07-03T08:58:04.401Z","hiringOrganization":{"@type":"Organization","name":"Risen Medical","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gladstone","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"57f78c9bbba090e2a739c6da"},"url":"https://jobsearcher.com/jobs/57f78c9bbba090e2a739c6da"}}