{"schemaVersion":"jobsearcher.job.v1","id":"57e8e798904bedbc4c99bcfa","url":"https://jobsearcher.com/jobs/57e8e798904bedbc4c99bcfa","canonicalUrl":"https://jobsearcher.com/jobs/57e8e798904bedbc4c99bcfa","title":"Application Support Engineer","description":"As an Application Support Engineer, you will be responsible for maintaining, monitoring, and servicing key Credit Union's application systems. Collaborate with various departments to assist with determining support needs to identify and maximize operational efficiency, reduce downtime, and automate where possible. Responsible for completing and updating status of service tickets in a timely manner. This role requires a moderate level of technical support including monitoring, trouble shooting, and support of users. Technical support includes analysis, system integration and operational support.\r\nDirect Reports: None\r\nHOW YOU WILL MAKE AN IMPACT\r\n30% Oversee the installation and maintenance of software applications in order to streamline business applications supported. Duties include optimizing procedural performance, installing or working with infrastructure team to install vendor updates and development team changes.\r\n25% Contributes to ticket resolution by maintaining point of contact until the request is completely resolved and provides follow-up with issuer after closed to assure continued success. Apply technical skills and good business knowledge - together with investigative techniques and problem-solving skills to identify and resolve moderately complex issues in a timely and high-quality manner.\r\n15% Open tickets with vendor to address questions, issues, or changes needed. Maintain point with vendor until ticket is closed. Communicate with business areas involved as appropriate. Provide regular status updates when issue is not resolved within SLAs.\r\n15% Follow change control process for all changes to production. Review documentation, test, and implement changes received from the development team, vendors, or others. Update process flows, BCP documentation, or other documentation when changes are made to the live environment.\r\n10% Provides on-call support during assigned rotation. Leads efforts to resolve issues. Acknowledge when a production issue is picked up and communicate resolution.\r\n5% Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions.\r\n\r\nMust comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.\r\n\r\nWHAT YOU WILL NEED TO SUCCEED\r\nExperience\r\n5+ years of coding experience preferably at a financial institution plus 3+ years collaborating with users to solve application technical problems and must be proficient in two or more programming languages.\r\nEducation / Certifications / Licenses\r\nThis level of knowledge is acquired through completion of a Bachelor's degree in Computer Science, Information Systems, or related field, or completion of programming coursework at a technical school. Must have and maintain a valid driver's license.\r\nPREFERRED SKILLS\r\nDemonstrated ability to collaborate directly with various internal staff/teams to understand and resolve issues.\r\nApply strong technical skills and good business knowledge.\r\nDemonstrate investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.\r\nStrong technical background with ability to perform and deliver under pressure.\r\nAbility to work with and participate in a high performing team.\r\nProfessional level of verbal and written communication skills are essential to the position.\r\nProficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).\r\nDemonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.\r\nAdvanced analytical skills for a variety of tasks.\r\nAbility to provide world class member service while executing Interra's vision, mission, and delivery of Core Values.\r\nINTERPERSONAL SKILLS\r\nCourtesy and tact are essential elements of the job.\r\nWork involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.\r\nCommunications generally require shorter and not in-depth discussions.\r\nCOMPETENCIES\r\nBalance Stakeholders – Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.\r\nEffective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.\r\nFunctional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.\r\nInterpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.\r\nLearning Agility – Actively and continuously learning, including new ways of thinking, knowledge, skills, and capabilities. Learns from what was done before and uses success and failure as input for development/improvement and tackling new business challenges.\r\nResilient - Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.\r\nADA REQUIREMENTS\r\nPhysical Requirements\r\nAble to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.\r\nMust be capable of climbing / descending stairs in an emergency situation.\r\nMust be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.\r\nMust be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.\r\nMust be able to work extended hours or travel off site whenever required or requested by management.\r\nMust be capable of regular, reliable, and timely attendance.\r\nWorking Conditions\r\nMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.\r\nMental and/or Emotional Requirements\r\nMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.\r\nMust be able to read and carry out various written instructions and follow oral instructions.\r\nMust be able to complete basic mathematical calculations, spell accurately, and understand computer basics.\r\nMust be able to speak clearly and deliver information in a logical and understandable sequence.\r\nMust be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.\r\nMust be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.\r\nMust be able to effectively handle multiple, simultaneous, and changing priorities.\r\nMust be capable of exercising highest level of discretion on both internal and external confidential matters.\r\nACKNOWLEDGEMENT\r\nNothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.\r\nFor more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interracu.com .\r\nWhy JoinIN\r\nCulture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.\r\nProfessional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.\r\nCompetitive Salary: Attractive compensation package with performance-based incentives and bonuses.\r\nBenefits: Comprehensive health insurance, 401(k) matching, tuition reimbursement, company holidays, and generous PTO.\r\nCommunity Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!\r\nVisit our Opportunities page for more information.\r\nEqual Opportunity Employer\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","company":"Interra","rawCompany":"interra","city":"Goshen","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-07-04T01:53:42.019Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"As an Application Support Engineer, you will be responsible for maintaining, monitoring, and servicing key Credit Union's application systems. Collaborate with various departments to assist with determining support needs to identify and maximize operational efficiency, reduce downtime, and automate where possible. Responsible for completing and updating status of service tickets in a timely manner. This role requires a moderate level of technical support including monitoring, trouble shooting, and support of users. Technical support includes analysis, system integration and operational support.\r\nDirect Reports: None\r\nHOW YOU WILL MAKE AN IMPACT\r\n30% Oversee the installation and maintenance of software applications in order to streamline business applications supported. Duties include optimizing procedural performance, installing or working with infrastructure team to install vendor updates and development team changes.\r\n25% Contributes to ticket resolution by maintaining point of contact until the request is completely resolved and provides follow-up with issuer after closed to assure continued success. Apply technical skills and good business knowledge - together with investigative techniques and problem-solving skills to identify and resolve moderately complex issues in a timely and high-quality manner.\r\n15% Open tickets with vendor to address questions, issues, or changes needed. Maintain point with vendor until ticket is closed. Communicate with business areas involved as appropriate. Provide regular status updates when issue is not resolved within SLAs.\r\n15% Follow change control process for all changes to production. Review documentation, test, and implement changes received from the development team, vendors, or others. Update process flows, BCP documentation, or other documentation when changes are made to the live environment.\r\n10% Provides on-call support during assigned rotation. Leads efforts to resolve issues. Acknowledge when a production issue is picked up and communicate resolution.\r\n5% Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions.\r\n\r\nMust comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.\r\n\r\nWHAT YOU WILL NEED TO SUCCEED\r\nExperience\r\n5+ years of coding experience preferably at a financial institution plus 3+ years collaborating with users to solve application technical problems and must be proficient in two or more programming languages.\r\nEducation / Certifications / Licenses\r\nThis level of knowledge is acquired through completion of a Bachelor's degree in Computer Science, Information Systems, or related field, or completion of programming coursework at a technical school. Must have and maintain a valid driver's license.\r\nPREFERRED SKILLS\r\nDemonstrated ability to collaborate directly with various internal staff/teams to understand and resolve issues.\r\nApply strong technical skills and good business knowledge.\r\nDemonstrate investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.\r\nStrong technical background with ability to perform and deliver under pressure.\r\nAbility to work with and participate in a high performing team.\r\nProfessional level of verbal and written communication skills are essential to the position.\r\nProficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).\r\nDemonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.\r\nAdvanced analytical skills for a variety of tasks.\r\nAbility to provide world class member service while executing Interra's vision, mission, and delivery of Core Values.\r\nINTERPERSONAL SKILLS\r\nCourtesy and tact are essential elements of the job.\r\nWork involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.\r\nCommunications generally require shorter and not in-depth discussions.\r\nCOMPETENCIES\r\nBalance Stakeholders – Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.\r\nEffective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.\r\nFunctional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.\r\nInterpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.\r\nLearning Agility – Actively and continuously learning, including new ways of thinking, knowledge, skills, and capabilities. Learns from what was done before and uses success and failure as input for development/improvement and tackling new business challenges.\r\nResilient - Maintains composure under pressure; handles difficult situations effectively, maintains a positive attitude despite adversity; uses adversity as a learning opportunity.\r\nADA REQUIREMENTS\r\nPhysical Requirements\r\nAble to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.\r\nMust be capable of climbing / descending stairs in an emergency situation.\r\nMust be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.\r\nMust be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.\r\nMust be able to work extended hours or travel off site whenever required or requested by management.\r\nMust be capable of regular, reliable, and timely attendance.\r\nWorking Conditions\r\nMust be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.\r\nMental and/or Emotional Requirements\r\nMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.\r\nMust be able to read and carry out various written instructions and follow oral instructions.\r\nMust be able to complete basic mathematical calculations, spell accurately, and understand computer basics.\r\nMust be able to speak clearly and deliver information in a logical and understandable sequence.\r\nMust be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.\r\nMust be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.\r\nMust be able to effectively handle multiple, simultaneous, and changing priorities.\r\nMust be capable of exercising highest level of discretion on both internal and external confidential matters.\r\nACKNOWLEDGEMENT\r\nNothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.\r\nFor more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interracu.com .\r\nWhy JoinIN\r\nCulture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.\r\nProfessional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.\r\nCompetitive Salary: Attractive compensation package with performance-based incentives and bonuses.\r\nBenefits: Comprehensive health insurance, 401(k) matching, tuition reimbursement, company holidays, and generous PTO.\r\nCommunity Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!\r\nVisit our Opportunities page for more information.\r\nEqual Opportunity Employer\r\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T01:53:42.019Z","dateModified":"2026-07-04T01:53:42.019Z","hiringOrganization":{"@type":"Organization","name":"Interra","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Goshen","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"57e8e798904bedbc4c99bcfa"},"url":"https://jobsearcher.com/jobs/57e8e798904bedbc4c99bcfa"}}