{"schemaVersion":"jobsearcher.job.v1","id":"577fabb41e60e5d0a8bf586a","url":"https://jobsearcher.com/jobs/577fabb41e60e5d0a8bf586a","canonicalUrl":"https://jobsearcher.com/jobs/577fabb41e60e5d0a8bf586a","title":"Dispatch","description":"Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner.\n\nThe ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role.\n\nShift: Monday-Friday 4pm-12am\nPay Rate: $17/hr\nJob Responsibilities\nDispatch incoming calls from clients to couriers and enter information into company software system\nAssign and dispatch all will calls and STAT’s\nMonitor online dispatch board for potential issues\nAdd, change or delete scheduled stops in planning\nResearch and resolve client issues quickly and accurately\nCommunicate all client issues to direct supervisor\nMonitor status of deliveries and pickups to ensure timely delivery to client\nAssist couriers as needed to help ensure routes are completed to client expectations\nReview route sheets for accuracy\nMonitor and utilize web-based applications, tools, and reports\nEnsure policies and procedures as defined by clients and the company are being met\nPrepare SOP for each account; shift turnover\nPerform other duties as assigned\nRequired Skills and Qualifications\nPrevious customer service, supervisory, or retail management experience a plus\nExperience with courier software system a plus\nMust be extremely detail oriented, ability to prioritize and multi-task\nAbility to work effectively in a fast-paced environment\nCritical thinker with strong analytical skill set\nAbility to effectively communicate verbally and in writing at all levels of the organization\nProficient computer skills such as MS Word, Excel and database programs","company":"Biotouch","rawCompany":"biotouch","city":"Henrico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:46:19.641Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-5021.00","title":"Couriers and Messengers","slug":"couriers-and-messengers"},{"code":"43-5011.00","title":"Cargo and Freight Agents","slug":"cargo-and-freight-agents"}],"industries":[{"code":"492210","title":"Local Messengers and Local Delivery","slug":"local-messengers-and-local-delivery"},{"code":"492110","title":"Couriers and Express Delivery Services","slug":"couriers-and-express-delivery-services"},{"code":"484110","title":"General Freight Trucking, Local","slug":"general-freight-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch","description":"Dispatch responsibilities include providing support to ensure efficient operations of the company. Supports clients and drivers through a variety of tasks related to heavy communication and follow up. Oversees the transport of confidential and time sensitive material. Familiar with a variety of company concepts, practices and procedures. Ability to effectively communicate via phone and email, ensuring that all duties are completed, and material is transported successfully and in a timely manner.\n\nThe ideal candidate will have the ability to effectively multi-task in a fast-paced environment, demonstrate excellent problem solving skills, and must be detail oriented. This position is the primary communicator between clients of our organization and couriers. Client satisfaction and the ability to work well in a team environment are ideal for this position. Exceptional communication skills and a positive attitude are critical to success in this role.\n\nShift: Monday-Friday 4pm-12am\nPay Rate: $17/hr\nJob Responsibilities\nDispatch incoming calls from clients to couriers and enter information into company software system\nAssign and dispatch all will calls and STAT’s\nMonitor online dispatch board for potential issues\nAdd, change or delete scheduled stops in planning\nResearch and resolve client issues quickly and accurately\nCommunicate all client issues to direct supervisor\nMonitor status of deliveries and pickups to ensure timely delivery to client\nAssist couriers as needed to help ensure routes are completed to client expectations\nReview route sheets for accuracy\nMonitor and utilize web-based applications, tools, and reports\nEnsure policies and procedures as defined by clients and the company are being met\nPrepare SOP for each account; shift turnover\nPerform other duties as assigned\nRequired Skills and Qualifications\nPrevious customer service, supervisory, or retail management experience a plus\nExperience with courier software system a plus\nMust be extremely detail oriented, ability to prioritize and multi-task\nAbility to work effectively in a fast-paced environment\nCritical thinker with strong analytical skill set\nAbility to effectively communicate verbally and in writing at all levels of the organization\nProficient computer skills such as MS Word, Excel and database programs","datePosted":"2026-07-19T14:46:19.641Z","dateModified":"2026-07-19T14:46:19.641Z","hiringOrganization":{"@type":"Organization","name":"Biotouch","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Henrico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"577fabb41e60e5d0a8bf586a"},"url":"https://jobsearcher.com/jobs/577fabb41e60e5d0a8bf586a"}}