{"schemaVersion":"jobsearcher.job.v1","id":"5774b02321c5e6fa55fc9ee4","url":"https://jobsearcher.com/jobs/5774b02321c5e6fa55fc9ee4","canonicalUrl":"https://jobsearcher.com/jobs/5774b02321c5e6fa55fc9ee4","title":"Customer Program Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nCustomer Service Program Manager\r\nFull-time Regular-ICT Professional Micross ICT, Wichita, KS, US\r\n5 days ago Requisition ID: 1682\r\nJOB DESCRIPTION\r\nJob Code: 11501 Date Created: 3/14/2017\r\nReports To: Customer Relationship Manager Date Revised: 2/02/2023\r\nDepartment Name: 33 -Customer Relationship Management Date Reviewed: 2/02/2023\r\nPOSITION SUMMARY\r\nProvide an exceptional customer experience by delivering prompt, courteous, professional and accurate information to internal and external customers. Review, research, and analyze complex issues to ensure successful resolution while positively representing Integra Technologies. Drive quality and on-time delivery on all assigned customer projects through effective cooperation with internal departments.\r\nKEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE\r\nAct as primary customer contact, ensuring frequent and professional communications with customers. Provide accurate and ongoing status reports as required to each customer (at least weekly).\r\nProvide accurate and timely follow through to external and internal customers in a professional, courteous and timely manner. Investigate customer complaints and issue corrective actions as required.\r\nLead onsite customer visits and ensure that customer needs are met while visiting.\r\nEfficiently and accurately enter and maintain all customer account data and activity in appropriate systems.\r\nDrive on-time delivery on all assigned customer projects, including part qualification, through effective cooperation with scheduling, purchasing, operations, engineering, sales, shipping/receiving, and quality assurance.\r\nProvide stellar customer satisfaction by routinely anticipating and resolving complex, non-routine problems.\r\nEnsure quality of results by carefully reviewing all product processing is correctly planned and any deviations are thoroughly vetted for potential risks.\r\nRegularly review revenue to ensure internal revenue recognition is scheduled correctly and that customer invoicing is accurate and timely.\r\nFollow and maintain documented departmental procedures to maintain quality and ensure ISO recertification.\r\nMaintain customer-specific documentation to ensure that all customer needs are met without interruption, including projects, meetings, and onsite visits, when unavailable.\r\nProvide support and backup as needed to team members to ensure that customer needs are met.\r\nFlexibility to perform other duties as assigned.\r\nJOB REQUIREMENTS INCLUDE\r\nEducation: Bachelor's Degree in Business or related field preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.\r\nExperience: Minimum of two years of customer service and project management experience preferred. Minimum of one year of Semiconductor industry experience preferred.\r\nKnowledge/Skills:\r\nExcellent at building strong relationships with customers and individuals from various internal departments, particularly other Customer Service Specialists.\r\nEffective, clear communications with internal and external customers, both verbally and in writing, while acting as Subject Matter Expert to customers.\r\nSelf-motivated and able to balance and prioritize many tasks on a regular basis.\r\nAdaptability to changes in the work environment, delays or unexpected events and adjust approach or method to best fit the situation.\r\nAbility to remain flexible, dependent on the needs of the customer, in order to meet deadlines as well as customer expectations.\r\nEffectively and efficiently utilize Microsoft Office applications and other computer products and programs.\r\nAbility to learn how to interpret an extensive variety of technical instructions in written, oral, diagram, or schedule form.\r\nAbility to quickly learn and fully utilize complex processes and tools.\r\nDemonstrated ability to calculate figures and amounts such as total revenue, percentages, durations and estimated completion.\r\nSUPERVISORY RESPONSIBILITIES\r\nTotal Number of Employees Directly Supervising: 0\r\nNumber of Subordinate Supervisors Reporting to Position: 0\r\nThis job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified.\r\nIn addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will).\r\nI have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements.\r\nEMPLOYEE___________________________________________ Date ____________\r\nPHYSICAL REQUIREMENTS INCLUDE\r\nIn an average workday, employee must (check one frequency for each task):\r\nTask\r\nNone\r\nOccasional\r\nFrequent\r\nConstant\r\nStand\r\nWalk\r\nSit\r\nClimb\r\nReach above shoulders\r\nSquat/crouch/kneel\r\nPush/pull\r\nLift\r\nUsual amount Carry\r\nUsual amount\r\nCarry\r\nUsual amount\r\n51+ lbs\r\nEmployee must use hands for repetitive action such as (please check all):\r\nTask\r\nRight\r\nHand\r\nLeft\r\nHand\r\nFirm grasping\r\nFine manipulation\r\nWORKING CONDITIONS INCLUDE\r\nIn an average workday, employee is exposed to (check one frequency for each task):\r\nTask\r\nNone\r\nOccasional\r\nFrequent\r\nConstant\r\nGeneral shop conditions\r\nGeneral office environment\r\nHumid, extreme hot/cold temps (non-weather)\r\nJ-18808-Ljbffr","company":"Integra Technologies","rawCompany":"integra technologies","city":"Marienthal","state":"KS","isRemote":false,"isActive":true,"createdAt":"2026-08-08T01:59:19.657Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"334413","title":"Semiconductor and Related Device Manufacturing","slug":"semiconductor-and-related-device-manufacturing"},{"code":"334419","title":"Other Electronic Component Manufacturing","slug":"other-electronic-component-manufacturing"},{"code":"423690","title":"Other Electronic Parts and Equipment Merchant Wholesalers","slug":"other-electronic-parts-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Program Manager","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nCustomer Service Program Manager\r\nFull-time Regular-ICT Professional Micross ICT, Wichita, KS, US\r\n5 days ago Requisition ID: 1682\r\nJOB DESCRIPTION\r\nJob Code: 11501 Date Created: 3/14/2017\r\nReports To: Customer Relationship Manager Date Revised: 2/02/2023\r\nDepartment Name: 33 -Customer Relationship Management Date Reviewed: 2/02/2023\r\nPOSITION SUMMARY\r\nProvide an exceptional customer experience by delivering prompt, courteous, professional and accurate information to internal and external customers. Review, research, and analyze complex issues to ensure successful resolution while positively representing Integra Technologies. Drive quality and on-time delivery on all assigned customer projects through effective cooperation with internal departments.\r\nKEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE\r\nAct as primary customer contact, ensuring frequent and professional communications with customers. Provide accurate and ongoing status reports as required to each customer (at least weekly).\r\nProvide accurate and timely follow through to external and internal customers in a professional, courteous and timely manner. Investigate customer complaints and issue corrective actions as required.\r\nLead onsite customer visits and ensure that customer needs are met while visiting.\r\nEfficiently and accurately enter and maintain all customer account data and activity in appropriate systems.\r\nDrive on-time delivery on all assigned customer projects, including part qualification, through effective cooperation with scheduling, purchasing, operations, engineering, sales, shipping/receiving, and quality assurance.\r\nProvide stellar customer satisfaction by routinely anticipating and resolving complex, non-routine problems.\r\nEnsure quality of results by carefully reviewing all product processing is correctly planned and any deviations are thoroughly vetted for potential risks.\r\nRegularly review revenue to ensure internal revenue recognition is scheduled correctly and that customer invoicing is accurate and timely.\r\nFollow and maintain documented departmental procedures to maintain quality and ensure ISO recertification.\r\nMaintain customer-specific documentation to ensure that all customer needs are met without interruption, including projects, meetings, and onsite visits, when unavailable.\r\nProvide support and backup as needed to team members to ensure that customer needs are met.\r\nFlexibility to perform other duties as assigned.\r\nJOB REQUIREMENTS INCLUDE\r\nEducation: Bachelor's Degree in Business or related field preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.\r\nExperience: Minimum of two years of customer service and project management experience preferred. Minimum of one year of Semiconductor industry experience preferred.\r\nKnowledge/Skills:\r\nExcellent at building strong relationships with customers and individuals from various internal departments, particularly other Customer Service Specialists.\r\nEffective, clear communications with internal and external customers, both verbally and in writing, while acting as Subject Matter Expert to customers.\r\nSelf-motivated and able to balance and prioritize many tasks on a regular basis.\r\nAdaptability to changes in the work environment, delays or unexpected events and adjust approach or method to best fit the situation.\r\nAbility to remain flexible, dependent on the needs of the customer, in order to meet deadlines as well as customer expectations.\r\nEffectively and efficiently utilize Microsoft Office applications and other computer products and programs.\r\nAbility to learn how to interpret an extensive variety of technical instructions in written, oral, diagram, or schedule form.\r\nAbility to quickly learn and fully utilize complex processes and tools.\r\nDemonstrated ability to calculate figures and amounts such as total revenue, percentages, durations and estimated completion.\r\nSUPERVISORY RESPONSIBILITIES\r\nTotal Number of Employees Directly Supervising: 0\r\nNumber of Subordinate Supervisors Reporting to Position: 0\r\nThis job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified.\r\nIn addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will).\r\nI have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements.\r\nEMPLOYEE___________________________________________ Date ____________\r\nPHYSICAL REQUIREMENTS INCLUDE\r\nIn an average workday, employee must (check one frequency for each task):\r\nTask\r\nNone\r\nOccasional\r\nFrequent\r\nConstant\r\nStand\r\nWalk\r\nSit\r\nClimb\r\nReach above shoulders\r\nSquat/crouch/kneel\r\nPush/pull\r\nLift\r\nUsual amount Carry\r\nUsual amount\r\nCarry\r\nUsual amount\r\n51+ lbs\r\nEmployee must use hands for repetitive action such as (please check all):\r\nTask\r\nRight\r\nHand\r\nLeft\r\nHand\r\nFirm grasping\r\nFine manipulation\r\nWORKING CONDITIONS INCLUDE\r\nIn an average workday, employee is exposed to (check one frequency for each task):\r\nTask\r\nNone\r\nOccasional\r\nFrequent\r\nConstant\r\nGeneral shop conditions\r\nGeneral office environment\r\nHumid, extreme hot/cold temps (non-weather)\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:59:19.657Z","dateModified":"2026-08-08T01:59:19.657Z","hiringOrganization":{"@type":"Organization","name":"Integra Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"5774b02321c5e6fa55fc9ee4"},"url":"https://jobsearcher.com/jobs/5774b02321c5e6fa55fc9ee4"}}