Email Support Specialist

📋 JOB OPENING — Email Support Specialist ADF Medical Services Inc.We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.Role: Email Support SpecialistDepartment: Customer Support & Patient ServicesLocation: Fully Remote 🕐 Type: Full-Time / Part-TimeRequirementsWhat You'll Do:Respond to patient and client email inquiries promptly and professionallyProvide accurate information on services, appointments, billing, and general supportCompose clear, empathetic, and well-structured email responsesTrack and manage open email tickets to ensure timely resolutionFollow up with patients and clients to confirm issue resolution and satisfactionEscalate complex or sensitive inquiries to the appropriate departmentDocument all email interactions accurately in our CRM and support systemsMaintain strict patient confidentiality in accordance with HIPAA guidelinesBenefitsWhat We Offer:Competitive payHealth, dental & vision benefits (full-time employees)Paid time off & paid holidaysFlexible scheduling optionsSupportive team environment and ongoing coachingCareer growth opportunities within ADF Medical Services