{"schemaVersion":"jobsearcher.job.v1","id":"57479e4d0d5d5125df94f2d1","url":"https://jobsearcher.com/jobs/57479e4d0d5d5125df94f2d1","canonicalUrl":"https://jobsearcher.com/jobs/57479e4d0d5d5125df94f2d1","title":"ServiceNow Analyst / Developer","description":"Contractor’s Resource for ServiceNow ImplementationSeeking a C2C candidate located in the specified area.\r\nResponsibilities\r\nThe Contractor’s Resource shall be available to perform services Monday – Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.\r\nSystems Analyst\r\nConfiguring, integrating and implementing ServiceNow activities including the following modules and functionality:\r\nCase Management\r\nMajor Case Management\r\nChange Management\r\nProblem Management\r\nIncident Management\r\nService Request Management\r\nKnowledge Management\r\nWorkspace Management\r\nReporting\r\nDashboards\r\nSelf-Service Portal (Customer)\r\nTechnician Portal (Employee)\r\nService Level Management\r\nWorkflow/Flow and Rules Management\r\nConfiguration Management\r\nCustomer Satisfaction Surveys\r\nVirtual Agent\r\nLive Chat\r\nPerformance Analytical\r\nAgile Development\r\nDevelop ServiceNow workflows and flows.\r\nImplement and configure the Service Level Management platform from ServiceNow.\r\nConfigure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.\r\nPerform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.\r\nParticipate in defect management and triage functions, working cross-functionally to resolve issues.\r\nMaintain detailed documentation of application design and code generation techniques.\r\nParticipate in testing’s (new features, re-testing, regression, smoke, release testing)\r\nDevelop and deliver training and knowledge transfer related to ServiceNow.\r\nQualification Requirements\r\nMinimum Experience:\r\nMinimum of three (3) years’ experience configuring, designing, and developing in the ServiceNow Platform.\r\nExperience with data extractions and conversions.\r\nKnowledge of State and Federal laws applicable to the implementation of an information technology solution.\r\nDevelopment experience in JavaScript, HTML, XML, Json, and SQL.\r\nExperience integrating with Microsoft.\r\nExperience integrating with a third-party system.\r\nKnowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization\r\nKnowledge of CSM\r\nStrong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.\r\nServiceNow Certifications:\r\nCertified System Administrator (CSA)\r\nCertified Application Developer (CAD)\r\nKnowledge of industry and State information technology requirements.","company":"Software Technology","rawCompany":"software technology","city":"Tallahassee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T01:25:05.943Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow Analyst / Developer","description":"Contractor’s Resource for ServiceNow ImplementationSeeking a C2C candidate located in the specified area.\r\nResponsibilities\r\nThe Contractor’s Resource shall be available to perform services Monday – Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.\r\nSystems Analyst\r\nConfiguring, integrating and implementing ServiceNow activities including the following modules and functionality:\r\nCase Management\r\nMajor Case Management\r\nChange Management\r\nProblem Management\r\nIncident Management\r\nService Request Management\r\nKnowledge Management\r\nWorkspace Management\r\nReporting\r\nDashboards\r\nSelf-Service Portal (Customer)\r\nTechnician Portal (Employee)\r\nService Level Management\r\nWorkflow/Flow and Rules Management\r\nConfiguration Management\r\nCustomer Satisfaction Surveys\r\nVirtual Agent\r\nLive Chat\r\nPerformance Analytical\r\nAgile Development\r\nDevelop ServiceNow workflows and flows.\r\nImplement and configure the Service Level Management platform from ServiceNow.\r\nConfigure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.\r\nPerform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.\r\nParticipate in defect management and triage functions, working cross-functionally to resolve issues.\r\nMaintain detailed documentation of application design and code generation techniques.\r\nParticipate in testing’s (new features, re-testing, regression, smoke, release testing)\r\nDevelop and deliver training and knowledge transfer related to ServiceNow.\r\nQualification Requirements\r\nMinimum Experience:\r\nMinimum of three (3) years’ experience configuring, designing, and developing in the ServiceNow Platform.\r\nExperience with data extractions and conversions.\r\nKnowledge of State and Federal laws applicable to the implementation of an information technology solution.\r\nDevelopment experience in JavaScript, HTML, XML, Json, and SQL.\r\nExperience integrating with Microsoft.\r\nExperience integrating with a third-party system.\r\nKnowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization\r\nKnowledge of CSM\r\nStrong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.\r\nServiceNow Certifications:\r\nCertified System Administrator (CSA)\r\nCertified Application Developer (CAD)\r\nKnowledge of industry and State information technology requirements.","datePosted":"2026-08-09T01:25:05.943Z","dateModified":"2026-08-09T01:25:05.943Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tallahassee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"57479e4d0d5d5125df94f2d1"},"url":"https://jobsearcher.com/jobs/57479e4d0d5d5125df94f2d1"}}