{"schemaVersion":"jobsearcher.job.v1","id":"572c5e5569d22afe2ca3945b","url":"https://jobsearcher.com/jobs/572c5e5569d22afe2ca3945b","canonicalUrl":"https://jobsearcher.com/jobs/572c5e5569d22afe2ca3945b","title":"Operations & Customer Support Manager","description":"Operations & Customer Support Manager Carl Stahl American Lifting, Inc. Pewaukee, WI\nAbout Us Carl Stahl American Lifting is a growing provider of industrial overhead cranes, hoists, lifting equipment, inspections, and related industrial services. As part of the global Carl Stahl organization, we serve manufacturers and industrial facilities primarily in Wisconsin while partnering closely with our corporate headquarters in Germany.\nWe are seeking an experienced Operations & Customer Support Manager to serve as a key member of our leadership team. This role combines operational management, customer support leadership, SAP administration, and business administration process coordination to ensure smooth day-to-day execution across the organization.\nPosition Summary The Operations & Customer Support Manager serves as the operational backbone of our U.S. business. This individual will oversee inside sales support functions, customer service operations, SAP administration, inventory coordination, and various administrative business processes.\nThe ideal candidate is highly organized, solutions-oriented, comfortable managing multiple priorities, and experienced working within SAP in a manufacturing or industrial environment. Though SAP experience is not required, it is highly desired.\nThis position reports directly to the President of the company.\nResponsibilities Customer Service & Inside Sales Leadership Lead and support the Inside Sales Support team\nEnsure timely processing of customer inquiries, quotations, orders, and supplier POs\nOversee customer and vendor/supplier support activities and issue resolution\nAssist with customer onboarding, vendor registrations, and customer portals\nDevelop processes that improve responsiveness and customer satisfaction\nSAP Administration Create and maintain customers, materials, quotations, sales orders, purchase orders, and service orders\nProcess invoicing, credits, returns, and order transactions\nMaintain data integrity and system accuracy\nCoordinate with corporate teams regarding SAP processes and reporting\nOperations & Business Administration Support daily branch operations\nCoordinate workflow between sales, service, customer support, and management\nDevelop and document operational procedures\nEnsure business continuity through cross-training and process documentation\nIdentify process improvements and operational efficiencies\nFinance, Accounting, and HR Support Coordinate AP/AR support activities\nProcess corporate credit card reconciliations\nSupport payroll administration\nCoordinate 401(k), insurance, and workers compensation reporting activities\nAssist with banking and cash management processes\nInventory & Logistics Coordinate inventory management activities\nSupport shipping and receiving operations\nCoordinate imports and exports\nAssist with year-end physical inventory\nSystems & Technology Support administration of business systems and applications\nCoordinate with external IT providers and corporate IT resources\nMaintain user access and operational continuity\nQualifications Required 5+ years of experience in operations, customer service management, inside sales management, or business administration\nStrong organizational and project management skills\nExcellent written and verbal communication skills\nProficiency with Microsoft Office\nAbility to manage multiple priorities simultaneously\nExperience developing and documenting business processes\nPreferred Demonstrated SAP experience is a big plus, but willing to train someone with similar software expertise\nManufacturing or industrial industry experience\nExperience supervising customer service or inside sales personnel\nExperience with ERP systems administration\nInventory, logistics, or supply chain experience\nExperience supporting accounting, payroll, or HR processes\nWhat Success Looks Like Create operational stability and consistency\nImprove visibility into workflows and responsibilities\nEnsure customer requests are handled promptly and professionally\nDevelop backup coverage for critical business functions\nBuild a culture of accountability, collaboration, and continuous improvement\nHelp support the growth of a rapidly expanding industrial organization\nAttention To Detail Attention to detail is absolutely critical in this role. Please include the phrase \"*I read the entire job post*\" on your cover letter or resume to confirm your attention to detail\nCompensation & Benefits Salary Range: $65,000 - $80,000/year depending on experience\nCompany Car with all fuel, insurance, maintenance and repair costs included\nHealth, Dental & Vision insurance with multiple plan options and low premiums\n401(k) with company match\nPaid time off\n11 Holidays\nProfessional development opportunities\nStable and growing international organization\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nRetirement plan\nVision insurance\nWork Location: In person\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Pewaukee","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-04T03:11:35.230Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations & Customer Support Manager","description":"Operations & Customer Support Manager Carl Stahl American Lifting, Inc. Pewaukee, WI\nAbout Us Carl Stahl American Lifting is a growing provider of industrial overhead cranes, hoists, lifting equipment, inspections, and related industrial services. As part of the global Carl Stahl organization, we serve manufacturers and industrial facilities primarily in Wisconsin while partnering closely with our corporate headquarters in Germany.\nWe are seeking an experienced Operations & Customer Support Manager to serve as a key member of our leadership team. This role combines operational management, customer support leadership, SAP administration, and business administration process coordination to ensure smooth day-to-day execution across the organization.\nPosition Summary The Operations & Customer Support Manager serves as the operational backbone of our U.S. business. This individual will oversee inside sales support functions, customer service operations, SAP administration, inventory coordination, and various administrative business processes.\nThe ideal candidate is highly organized, solutions-oriented, comfortable managing multiple priorities, and experienced working within SAP in a manufacturing or industrial environment. Though SAP experience is not required, it is highly desired.\nThis position reports directly to the President of the company.\nResponsibilities Customer Service & Inside Sales Leadership Lead and support the Inside Sales Support team\nEnsure timely processing of customer inquiries, quotations, orders, and supplier POs\nOversee customer and vendor/supplier support activities and issue resolution\nAssist with customer onboarding, vendor registrations, and customer portals\nDevelop processes that improve responsiveness and customer satisfaction\nSAP Administration Create and maintain customers, materials, quotations, sales orders, purchase orders, and service orders\nProcess invoicing, credits, returns, and order transactions\nMaintain data integrity and system accuracy\nCoordinate with corporate teams regarding SAP processes and reporting\nOperations & Business Administration Support daily branch operations\nCoordinate workflow between sales, service, customer support, and management\nDevelop and document operational procedures\nEnsure business continuity through cross-training and process documentation\nIdentify process improvements and operational efficiencies\nFinance, Accounting, and HR Support Coordinate AP/AR support activities\nProcess corporate credit card reconciliations\nSupport payroll administration\nCoordinate 401(k), insurance, and workers compensation reporting activities\nAssist with banking and cash management processes\nInventory & Logistics Coordinate inventory management activities\nSupport shipping and receiving operations\nCoordinate imports and exports\nAssist with year-end physical inventory\nSystems & Technology Support administration of business systems and applications\nCoordinate with external IT providers and corporate IT resources\nMaintain user access and operational continuity\nQualifications Required 5+ years of experience in operations, customer service management, inside sales management, or business administration\nStrong organizational and project management skills\nExcellent written and verbal communication skills\nProficiency with Microsoft Office\nAbility to manage multiple priorities simultaneously\nExperience developing and documenting business processes\nPreferred Demonstrated SAP experience is a big plus, but willing to train someone with similar software expertise\nManufacturing or industrial industry experience\nExperience supervising customer service or inside sales personnel\nExperience with ERP systems administration\nInventory, logistics, or supply chain experience\nExperience supporting accounting, payroll, or HR processes\nWhat Success Looks Like Create operational stability and consistency\nImprove visibility into workflows and responsibilities\nEnsure customer requests are handled promptly and professionally\nDevelop backup coverage for critical business functions\nBuild a culture of accountability, collaboration, and continuous improvement\nHelp support the growth of a rapidly expanding industrial organization\nAttention To Detail Attention to detail is absolutely critical in this role. Please include the phrase \"*I read the entire job post*\" on your cover letter or resume to confirm your attention to detail\nCompensation & Benefits Salary Range: $65,000 - $80,000/year depending on experience\nCompany Car with all fuel, insurance, maintenance and repair costs included\nHealth, Dental & Vision insurance with multiple plan options and low premiums\n401(k) with company match\nPaid time off\n11 Holidays\nProfessional development opportunities\nStable and growing international organization\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nRetirement plan\nVision insurance\nWork Location: In person\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:11:35.230Z","dateModified":"2026-08-04T03:11:35.230Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pewaukee","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"572c5e5569d22afe2ca3945b"},"url":"https://jobsearcher.com/jobs/572c5e5569d22afe2ca3945b"}}