Onboarding & Support Specialist — Remote (Texas or Tennessee)

About Home Care PaymentsWe're a leading payment processor for the home care industry, processing over $1.5 billion annually for agencies across the United States. Agencies choose us because we save them money, get them their money faster, and we're there when they need help. We're growing fast and hiring people who care about doing right by our clients.Role DescriptionThis is a full-time remote role for an Onboarding & Support Specialist based in Texas or Tennessee. You'll be the person who takes over once a sale closes — getting new clients from \"they signed\" to \"they're successfully using our service.\" As we scale and bring on new clients, you'll own the onboarding experience, deliver platform training, and provide ongoing support to make sure every client feels taken care of. We'll provide comprehensive training on our internal systems and processes — what we need from you is the right skill set and mindset to learn, teach, and support clients well.ResponsibilitiesLead initial setup and training for new clients, walking them through their first steps and making sure they're confident before going liveDeliver one-on-one and group training sessions for clients learning our serviceProvide ongoing support — answering client questions, troubleshooting issues, and helping clients get the most out of what we offerMonitor newly onboarded clients to confirm they're actively using the service as intendedCheck in with clients shortly after onboarding to make sure they're comfortable and address any frictionFlag clients who aren't getting started or are struggling so the sales team can step in earlyManage your own Calendly where clients book training and support sessions directly with youHandle inbound support emails and respond promptlyQualificationsExcellent verbal and written communication skills, with confidence on the phone and on Zoom (required)Prior experience providing customer support, onboarding, or training in a previous role (required)Comfortable learning new software and platforms quickly — and able to teach what you've learned to clients clearlyPatient, organized, and naturally helpful — you take pride in solving problems and making clients feel taken care ofStrong time management skills and the ability to balance scheduled trainings, an inbox, and new client follow-upsCompensation & BenefitsBase salary: $45,000 – $55,000Health insurancePaid time off401(k) contributions (coming soon)