RV Park Lead Attendant (55071)

Pay Rate: $17.50 an hourSUMMARY: To assist the manager and supervisor with daily operations. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIESMonitor and assist with daily RV Park & Campground activities, including book reservations, assign / direct to full hook up sites, tent sites, campsites, and dry lot.Enter and track reservations in reservation systemReview and confirm on line reservationsPerform bookkeeping and general accounting functionsClean and maintain grounds, facilities and restrooms Maintain open communications with guests and resolve conflictsInform manager and supervisor about RV Park & Campground activities and fill-in during Manager's/Supervisors absence as assignedSchedule and provide work direction to staffMay be asked to help staff the marina if neededKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and Certification Preferred:High School Diploma / GED or equivalent experienceRV & Campground experience or knowledge of RV types, equipment and terminologySkills Required:Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesExcellent verbal, written and interpersonal communication skillsComputer skills Microsoft Office (Word, Excel and Outlook) and WindowsExcellent guest relation skillsProblem solving skillsAbilities Required:Ability to work fast and efficientlyAbility to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to speak in a clear, concise and pleasant voiceREQUIRED TRAININGTreasure Island guest service trainingBloodborne Pathogens trainingRV Park & Campground safety orientationTIPS training and certificationEffectively Handling Harassment trainingAny position-related training as determined by department managerPHYSICAL DEMANDS Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hoursMust have a good sense of balance, and be able to bend and kneelMust be able to reach and twist routinelyMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift 25+ pounds routinelyMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationMust be able to operate foot pedalsWORKING ENVIRONMENTWork is performed primarily in the RV Park & Campground area (indoors and outdoors) including fumes and chemicals, and may require going onto the gaming floor which has flashing lights, frequent loud noises and cigarette smokeRequired to work in extreme weather such as wet, damp and high windMust be able to work in cramped, tight quartersMust be willing to work a flexible schedule including all shifts, weekends and holidaysOccasionally overtime may be requiredOccasionally must deal with angry or hostile individualsHigh volume direct public contact