Conference Services Manager

CONFERENCE SERVICES MANAGER We offer a competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. The Benson Portland, Curio Collection by Hilton is one of Portland’s finest historic, luxury and boutique hotels. We are seeking a dynamic, experienced Conference Services Manager who can plan, organize, and manage the in-house details for groups, banquets and catering bookings (e.g. guest rooms, menus, set-up, etc.) The Conference Services Manager is responsible for the management and planning of meetings/conventions/groups and related activities. Recommends and implements procedural changes and performs as team leader for all hotel department staffs participating in the event delivery process. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Other responsibilities include: - Maintain an active trace/follow-up system on all inquiries. - Handle billing transactions, amenity requests, reports, paperwork and other duties deemed necessary by the hotel management. - Handle all aspects of the event including diagrams, Banquet Event Orders, face to face meetings, and the procurement of their event supplies. - Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Banquet Event Order Meeting, Menu Tastings, Resume/Staff Meetings and Planning Visits. - Keep Catering and Banquet teams promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. - Work with the Sales Team to develop and maintain knowledge of market trends, competition, and customers. - Conduct regular client visits site inspections. - Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention and be established as a leader within The Benson Hotel & Hilton Worldwide as well as in the community. - Attend staff meetings, sales meeting, sales training, pre-con and post-con meetings as needed. - Maintain daily communication and/or weekly reporting to the DOSM, Managing Director/GM, DOC and Revenue team regarding potential new business, lost business, sales activities, customer, and operational issues. - Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards. (This list of essential functions is not exhaustive and may be supplemented and changed as necessary and directed by the Director of Sales & Marketing, Director of Catering or Managing Director). Requirements: Delphi or other Sales & Catering Software program experience preferred Minimum high school diploma Hotel sales/events experience preferred Requires highly developed customer service skills Available on weekends and evenings, as needed Benefits: 401(k) 401(k) matching Hilton Team Member Employee Rates Dental insurance Employee assistance program Cell phone reimbursement Health insurance Life insurance Paid time off Vision insurance Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Schedule: 8 hour shift Day shift Evenings as needed Evening shift Monday to Friday Morning shift Nights as needed Weekends as needed People with a criminal record are encouraged to apply Experience: Events management: 1 year (Preferred) Customer service: 1 year (Preferred) Ability to Commute: Portland, OR 97205 (Preferred) Ability to Relocate: Portland, OR 97205: Relocate before starting work (Required) Work Location: In person