{"schemaVersion":"jobsearcher.job.v1","id":"565dfa2e3c73fe91d2b7664a","url":"https://jobsearcher.com/jobs/565dfa2e3c73fe91d2b7664a","canonicalUrl":"https://jobsearcher.com/jobs/565dfa2e3c73fe91d2b7664a","title":"Client Support Specialist","description":"Basic Purpose and Objective of the Position:\nFast-paced, fast-growing company is looking for a high-performance individual to be responsible for client support that includes, but is not limited to resolving client inquiries, recommending solutions and guiding users through features and functionalities.\n\nResponsibilities:\n\nRespond to customer inquiries in a timely and accurate way via phone, email, or in-person if necessary\nIdentify customer needs and help customers use specific features within Inline systems\nAnalyze and report issues with Inline systems (for example, by testing different scenarios or impersonating users)\nMonitor consistent customer complaints or enhancement requests to suggest upgrades to Inline systems\nInform customers about new features and functionalities\nFollow up with customers to ensure their issues are resolved\nGather customer feedback and share it with other team members\nSchedule, coordinate, and deliver software training sessions for new and existing clients, ensuring effective adoption and utilization of Inline systems and tools\nAssist with other projects at management discretion\n\nAllocation of Time:\n\nDirect client support via Inline approved tools 80%\nClient Training 15%\nOther projects 5%\n\nKnowledge/Experience/Education/Training:\n\nExperience working in a fast-paced, multi-tasking environment is a plus\nMust possess excellent customer service and oral communication skills\nPrior experience in direct-to-consumer service contract industry is a plus\nKnowledge of Inline systems is a plus\n\nAbilities:\n\nMust have excellent customer service and organizational skills with attention to detail\nMust possess ability to handle multiple tasks, prioritize work, and meet deadlines\nMust be able to work independently as well as being a team player\nMust have the desire to learn new tasks and work on projects that may be out of your comfort zone\n\nContact with others:\n\n100% of time may be spent communicating with clients via phone, social media, and email\nDaily interaction with in-house personnel\nHigh level of interpersonal skills required\n\nPay Type: Exempt, Salary\nStarting Pay Range: $48,000 - $60,000, based on experience\nSchedule: Monday - Friday, 8am - 5pm CST\nLocation: Local preferred but not required\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Inline Data Systems","rawCompany":"inline data systems","city":"Waterloo","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-11-15T08:18:39.579Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Specialist","description":"Basic Purpose and Objective of the Position:\nFast-paced, fast-growing company is looking for a high-performance individual to be responsible for client support that includes, but is not limited to resolving client inquiries, recommending solutions and guiding users through features and functionalities.\n\nResponsibilities:\n\nRespond to customer inquiries in a timely and accurate way via phone, email, or in-person if necessary\nIdentify customer needs and help customers use specific features within Inline systems\nAnalyze and report issues with Inline systems (for example, by testing different scenarios or impersonating users)\nMonitor consistent customer complaints or enhancement requests to suggest upgrades to Inline systems\nInform customers about new features and functionalities\nFollow up with customers to ensure their issues are resolved\nGather customer feedback and share it with other team members\nSchedule, coordinate, and deliver software training sessions for new and existing clients, ensuring effective adoption and utilization of Inline systems and tools\nAssist with other projects at management discretion\n\nAllocation of Time:\n\nDirect client support via Inline approved tools 80%\nClient Training 15%\nOther projects 5%\n\nKnowledge/Experience/Education/Training:\n\nExperience working in a fast-paced, multi-tasking environment is a plus\nMust possess excellent customer service and oral communication skills\nPrior experience in direct-to-consumer service contract industry is a plus\nKnowledge of Inline systems is a plus\n\nAbilities:\n\nMust have excellent customer service and organizational skills with attention to detail\nMust possess ability to handle multiple tasks, prioritize work, and meet deadlines\nMust be able to work independently as well as being a team player\nMust have the desire to learn new tasks and work on projects that may be out of your comfort zone\n\nContact with others:\n\n100% of time may be spent communicating with clients via phone, social media, and email\nDaily interaction with in-house personnel\nHigh level of interpersonal skills required\n\nPay Type: Exempt, Salary\nStarting Pay Range: $48,000 - $60,000, based on experience\nSchedule: Monday - Friday, 8am - 5pm CST\nLocation: Local preferred but not required\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-11-15T08:18:39.579Z","dateModified":"2026-11-15T08:18:39.579Z","hiringOrganization":{"@type":"Organization","name":"Inline Data Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Waterloo","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"565dfa2e3c73fe91d2b7664a"},"url":"https://jobsearcher.com/jobs/565dfa2e3c73fe91d2b7664a"}}