Director of Aftermarket Parts and Service

Position Overview: Team JDC is seeking a dynamic and results-driven Director of Aftermarket Parts & Service to lead and expand our aftermarket operations. This role will be heavily focused on business development, vendor management, and strategic growth initiatives to enhance our parts and service offerings. The ideal candidate will have a strong background in aftermarket sales, service department operations, and vendor negotiations, with the ability to drive efficiency, profitability, and customer satisfaction across all regions. Key Responsibilities: Business Development & Vendor Management: Identify, evaluate, and establish relationships with new vendors to expand our parts and service offerings. Lead vendor negotiations to optimize costs, service agreements, and strategic partnerships. Manage existing vendor relationships to ensure service quality, pricing competitiveness, and product availability. Develop and implement nationwide fleet account programs to increase service and parts sales. Service Department & Performance Optimization: Assess and optimize service departments across all locations to improve efficiency, profitability, and customer experience. Analyze bay utilization, technician productivity, and service department ROI to drive operational improvements. Implement best practices for service pricing, labor efficiency, and margin enhancement. Work closely with branch service managers to establish and achieve key performance metrics. Collaboration & Strategic Initiatives Partner with Regional General Managers (RGMs) and Regional Sales Managers (RSMs) to develop and execute aftermarket growth strategies. Align parts and service initiatives with broader sales and operational objectives to drive revenue and profitability. Provide leadership on pricing strategies, inventory management, and service offerings to enhance customer value. Lead data-driven decision-making by tracking industry trends, customer needs, and financial performance. Qualifications & Experience: 10+ years of experience in aftermarket parts, service operations, or business development within the capital equipment, heavy equipment, or industrial sectors. Strong track record of vendor negotiations, fleet account management, and service department optimization. Experience working with regional and national teams to execute strategic initiatives. Knowledge of financial metrics, ROI analysis, and margin improvement strategies. Ability to lead cross-functional teams and drive collaboration across departments. Strong analytical, problem-solving, and negotiation skills. The Way We Work: Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of the company's services and objectives Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service Foster meaningful interaction among people through the exchange of information to produce understanding Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the company and its customers Consistently work toward the common good of the organization and encourage others to do the same Always conduct themselves in a professionally appropriate and respectful manner Apply the proper safety/security practices according to established protocols, guidelines, and policies The individual in this position will interact with employees and managers in other departments and locations. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to other. Team JDC is an Equal Opportunity Employer.