Customer Service Representative (Part-Time)

Customer Service Representative Shift Available: 4:00 PM - 9:00 PM Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities include: Assist the Service Center Manager Take and deliver messages for the Service Center Manager and Account Managers Provide assistance to Drivers Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: Payroll Data entry Freight reports Driver collect reports Billing and filling Qualifications include: Skillful in Microsoft Office Programs Excellent keyboarding skills Has worked in a fast paced environment and has excellent attention to detail Experience with handling a high volume of phone calls Exceptional communication and customer service skills Physical demands include the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits include: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities