{"schemaVersion":"jobsearcher.job.v1","id":"55ecd15d85e9ba6446bdf560","url":"https://jobsearcher.com/jobs/55ecd15d85e9ba6446bdf560","canonicalUrl":"https://jobsearcher.com/jobs/55ecd15d85e9ba6446bdf560","title":"Payment Processing - Customer Support Representative","description":"Job Application Deadline: 7/3/2026\r\nThe Opportunity\r\nWe are seeking a dedicated and empathetic Customer Support Representative to join our team. This is a full-time, in-office role based in Seattle, WA. The role involves a hybrid setup, with a significant portion of the day dedicated to high-volume, detail-intensive payment processing operations. Over time the focus will shift toward customer support.\r\nWhat You'll Do\r\nPayment Processing Operations: Process inbound check payments with speed and accuracy, ensuring low tolerance for error.\r\nCustomer Interaction: Handle queries through phone, email, and live chat, providing accurate, empathetic responses.\r\nProblem Resolution: Troubleshoot issues, offer solutions, and escalate complex matters as needed.\r\nProduct Knowledge: Develop and maintain a comprehensive understanding of our products/services.\r\nFeedback Collection: Actively seek customer feedback to improve services.\r\nTeam Collaboration: Coordinate with other departments to ensure a cohesive customer experience.\r\nThe Skills and Experience You'll Bring\r\nLocated in or able to commute to Seattle, WA and available office hours 8am-4pm.\r\nEnjoys detail-oriented, repetitive work performed correctly and efficiently.\r\nDemonstrates pride, ownership, and accountability.\r\nEngages in flow through process-driven work, measuring success by throughput and accuracy.\r\nShares open opinions on product, tech, and processes.\r\nCollaborates empathetically across roles such as Design, Operations, and Product.\r\nAdapts quickly in a fast-paced environment.\r\nProficient with CRM and customer support tools (Zendesk, HubSpot, Freshdesk, etc.).\r\nExcellent verbal and written communication skills.\r\n0-3 years of experience.\r\nBonus Skills\r\nProven experience in customer support or related field.\r\nExperience in high-volume data entry, payment processing, or back-office financial operations.\r\nFamiliarity with fintech or freight industry.\r\nHubSpot experience.\r\nBenefits\r\nMedical, Dental, Vision, Life, and AD&D insurance\r\nParental Leave\r\nFlexible Vacation Time (FVT)\r\nAdditional 10 holidays of paid time off per calendar year\r\n401(k) matching (immediately vested)\r\nEmployee Stock Purchase Plan\r\nShort- and Long-term disability sick leave\r\nFlexible Spending Accounts\r\nHealth Savings Accounts\r\nEmployee Assistance Program\r\nAdditional programs - Employee Referral, Internal Recognition, and Wellness\r\nFree TriMet transit pass (Beaverton Office)\r\nCompetitive salary and benefits package\r\nWork on impactful projects in a cutting-edge environment\r\nCollaborative and supportive team culture\r\nOpportunity to make a real difference in the trucking industry\r\nEmployee Resource Groups\r\nEqual Opportunity Employer / Protected Veterans / Individuals with Disabilities\r\nThis position is not eligible for visa sponsorship\r\nFor Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $24.00 - $32.00/hr + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.\r\nDAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.\r\nJ-18808-Ljbffr","company":"Dat Freight Solutions","rawCompany":"dat freight solutions","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T03:00:32.176Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Payment Processing - Customer Support Representative","description":"Job Application Deadline: 7/3/2026\r\nThe Opportunity\r\nWe are seeking a dedicated and empathetic Customer Support Representative to join our team. This is a full-time, in-office role based in Seattle, WA. The role involves a hybrid setup, with a significant portion of the day dedicated to high-volume, detail-intensive payment processing operations. Over time the focus will shift toward customer support.\r\nWhat You'll Do\r\nPayment Processing Operations: Process inbound check payments with speed and accuracy, ensuring low tolerance for error.\r\nCustomer Interaction: Handle queries through phone, email, and live chat, providing accurate, empathetic responses.\r\nProblem Resolution: Troubleshoot issues, offer solutions, and escalate complex matters as needed.\r\nProduct Knowledge: Develop and maintain a comprehensive understanding of our products/services.\r\nFeedback Collection: Actively seek customer feedback to improve services.\r\nTeam Collaboration: Coordinate with other departments to ensure a cohesive customer experience.\r\nThe Skills and Experience You'll Bring\r\nLocated in or able to commute to Seattle, WA and available office hours 8am-4pm.\r\nEnjoys detail-oriented, repetitive work performed correctly and efficiently.\r\nDemonstrates pride, ownership, and accountability.\r\nEngages in flow through process-driven work, measuring success by throughput and accuracy.\r\nShares open opinions on product, tech, and processes.\r\nCollaborates empathetically across roles such as Design, Operations, and Product.\r\nAdapts quickly in a fast-paced environment.\r\nProficient with CRM and customer support tools (Zendesk, HubSpot, Freshdesk, etc.).\r\nExcellent verbal and written communication skills.\r\n0-3 years of experience.\r\nBonus Skills\r\nProven experience in customer support or related field.\r\nExperience in high-volume data entry, payment processing, or back-office financial operations.\r\nFamiliarity with fintech or freight industry.\r\nHubSpot experience.\r\nBenefits\r\nMedical, Dental, Vision, Life, and AD&D insurance\r\nParental Leave\r\nFlexible Vacation Time (FVT)\r\nAdditional 10 holidays of paid time off per calendar year\r\n401(k) matching (immediately vested)\r\nEmployee Stock Purchase Plan\r\nShort- and Long-term disability sick leave\r\nFlexible Spending Accounts\r\nHealth Savings Accounts\r\nEmployee Assistance Program\r\nAdditional programs - Employee Referral, Internal Recognition, and Wellness\r\nFree TriMet transit pass (Beaverton Office)\r\nCompetitive salary and benefits package\r\nWork on impactful projects in a cutting-edge environment\r\nCollaborative and supportive team culture\r\nOpportunity to make a real difference in the trucking industry\r\nEmployee Resource Groups\r\nEqual Opportunity Employer / Protected Veterans / Individuals with Disabilities\r\nThis position is not eligible for visa sponsorship\r\nFor Washington-based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $24.00 - $32.00/hr + target bonus. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.\r\nDAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.\r\nJ-18808-Ljbffr","datePosted":"2026-07-15T03:00:32.176Z","dateModified":"2026-07-15T03:00:32.176Z","hiringOrganization":{"@type":"Organization","name":"Dat Freight Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"55ecd15d85e9ba6446bdf560"},"url":"https://jobsearcher.com/jobs/55ecd15d85e9ba6446bdf560"}}