Remote Customer Service Representative

About Swell MedicalSwell Medical is a fully remote healthcare company dedicated to making access to care simple, fast, and convenient. We support patients through a modern telehealth platform designed to reduce barriers and improve the overall customer experience.Job SummarySwell Medical is seeking friendly, reliable, and detail-oriented individuals to join our remote team as Customer Service Representatives. In this role, you will be the first point of contact for customers, helping answer questions, provide support, and ensure a smooth and positive experience.No prior experience is requiredtraining will be provided.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chatProvide clear and helpful information in a timely mannerAssist customers with basic account or service supportDocument interactions accurately in company systemsEscalate issues when needed to appropriate teamsMaintain a positive and professional customer experienceQualificationsNo experience required (training provided)Strong communication and listening skillsBasic computer skills and ability to learn new systemsReliable internet connection and quiet workspaceFriendly, patient, and solution-focused attitudeHigh school diploma or equivalentBenefitsFully remote position work from anywhere in the U.S.Flexible scheduling to support your lifestylePaid training from day oneNo experience required to get startedSteady, reliable long-term opportunityReal growth opportunities within the companySupportive team culture with clear training and guidanceConsistent workload with structured tasksSwell Medical is an equal opportunity employer and welcomes applicants from all backgrounds.Required qualifications:Legally authorized to work in the United StatesPreferred qualifications:18 years or older