Senior Technical Lead Manager - IT Engineering

Tech Lead Manager Back Market is looking for a Tech Lead Manager to lead our IT Ops Engineering team of two engineers (plus one open role). This is a rare hybrid position where you'll guide talented engineers while building the automation and integration solutions that make our 700+ Back Makers more effective every day.The goal: Elevate IT maturity across Back Market through technical excellence, genuine collaboration, and meaningful innovation. You'll lead high-impact automation projects that eliminate repetitive work, implement smart governance, and scale with our rapidly growing international organization.Your Missions Build a collaborative engineering team that ships robust IT solutions our internal customers will genuinely love!Invest in your engineers' growth through coaching, mentoring, and creating real career development opportunitiesCreate a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best workChampion open communication and a thriving feedback culture — because great teams are built on trust and transparencyTechnical Strategy & Hands-On Impact Collaborate across the Platform group to align your team with company objectives and ambitious IT maturity goalsBuild roadmaps that balance strategic long-term vision (governance frameworks, scalable architectures) with tactical quick wins that deliver immediate valueBring a deep understanding of our SaaS ecosystem and how smart IT engineering amplifies everything we doDesign automation and integration solutions that are clean, maintainable, and built to last.Operational Excellence & Continuous Improvement Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing supportCreate a learning environment where experimentation is encouraged, and delivery proficiency keeps improvingLead initiatives that crush manual work, boost efficiency, and enforce best-in-class governance practicesBe the champion for engineering best practices within the IT function and beyond!You're At The Right Place If You Have: A passion for developing people and helping them reach their full potentialThe ability to balance team management with hands-on technical work in meaningful automation projectsOpenness to giving and receiving feedback in a safe, supportive environmentExperience in IT engineering or platform teams, with knowledge of our tech stack: Okta, Workday, Workato (or similar iPaaS), Python, APIs, Jamf, GCP, Kubernetes, DockerSuccess in environments where leaders clear blockers, facilitate smart decisions, and find creative solutionsEnthusiasm for reaching new levels of effectiveness through intelligent automation and continuous improvementClear, effective communication in English (written and verbal); French is a plusExcitement about understanding internal operations and the massive impact IT engineering has on our global organizationA problem-solving mindset that navigates ambiguity with data, curiosity, and a user-first approach (yes, internal stakeholders are users too!)A bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more valueNice To Have: Experience with identity lifecycle automation and governance frameworksBackground in SRE or DevOps practices applied to IT operationsExperience scaling IT engineering teams in high-growth, international environmentsHiring Process Phone call with Yann - Technical Talent acquisition partner (45 minutes)Technical interview with the IT ops Engineering team & GRCManagement & leadership interview with your future manager & another EMStakeholders' interview with our technical program management team & SecOps teamCultural & Value interview with C-level from Back MarketWhy Should You Join Us? At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it's one of the reasons we're such a high-scoring certified B Corp company (93.2).No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:A mission driven work environment where your day to day makes an impact on the planet. Seriously.Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn't mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.