{"schemaVersion":"jobsearcher.job.v1","id":"55367ff613ccd5ff4dc41221","url":"https://jobsearcher.com/jobs/55367ff613ccd5ff4dc41221","canonicalUrl":"https://jobsearcher.com/jobs/55367ff613ccd5ff4dc41221","title":"Technical Implementation & Account Manager","description":"Company Overview\nStatus Pros is a high-growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) delivering IT, cloud, and security solutions to a wide range of clients. We help organizations operate securely, efficiently, and in alignment with industry and regulatory expectations.\nJob Summary\nWe are seeking a dynamic and detail-oriented, technically capable, and client-savvy Technical Implementation & Account Manager to own the end-to-end client experience for our global program — from initial sales call, through technical setup and MDM/device onboarding, to ongoing account management and support. This role sits at the intersection of hands-on technical execution (JumpCloud MDM, RMM, and security agent deployment, ABM setup) and client-facing account ownership and is expected to juggle several simultaneous client onboarding projects while maintaining a polished, organized presence in front of clients and prospects. This position serves as a strong development path toward leading and proceduralizing the implementation program company-wide.\nResponsibilities\nTechnical Setup & Implementation\nLead JumpCloud MDM setup and configuration as the device management foundation of the platform.\nMigrate devices from competing MDM platforms (Jamf, Kandji, Mosyle, Intune, etc.) into JumpCloud, including unenrollment, policy recreation, zero-touch re-enrollment, and post-migration policy verification.\nConfigure Apple Business Manager (ABM) for zero-touch Mac enrollment and ongoing device provisioning.\nDeploy RMM agents and endpoint security agents across client environments using Status Pros/SPARCX and HRIS platforms/JumpCloud-integrated tooling.\nAdvise clients on SaaS application integrations and provisioning workflows available within the platform, escalating complex or custom app requirements as needed.\nConfigure onboarding/offboarding workflows and validate device enrollment compliance during activation.\nClient Onboarding & Account Management\nManage multiple simultaneous client onboardings, keeping each on schedule and organized from kickoff through go-live.\nServe as the ongoing account manager for assigned clients post-implementation — the primary relationship owner for continued support, adoption, and satisfaction.\nPresent confidently and clearly to client stakeholders, including kickoff calls, technical walkthroughs, and admin training sessions.\nProvide ongoing technical support and troubleshooting for onboarded accounts, escalating to engineering or NOC/SOC as needed.\nTrack onboarding milestones, risks, and client health, proactively flagging delays or at-risk accounts.\nSales Support & Fulfillment\nSupport the sales process for prospective clients, including joining discovery/sales calls to speak to technical scope and feasibility.\nHelp build client-facing proposals and scoping documents (implementation tier, MDM migration scope, add-ons) in partnership with sales.\nOwn the handoff from closed sales opportunity into active onboarding, ensuring no loss of context between sales and delivery.\nProcess & Program Growth\nHelp proceduralize the implementation and account management program — documenting playbooks, checklists, and SOPs as the offering scales.\nTrain and mentor other Implementation Leads as the team grows.\nIdentify recurring issues and recommend process improvements, automation opportunities, and operational efficiencies across the program.\nGrowth path: take on leadership of the implementation division as the program matures.\nNote: This job description is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned as needed.\nSkills\nStrong project management skills with the ability to coordinate multiple implementation tasks simultaneously.\nStrong sense of ownership over both the technical outcome and the client relationship.\nCalm, professional, and consultative demeanor — able to advise clients rather than just execute tickets.\nExceptional organizational and time-management skills across multiple concurrent projects.\nDetail-oriented with a documentation-first mindset, supporting future proceduralization of the program.\nComfortable operating independently while collaborating closely with sales, engineering, and delivery teams.\nGrowth-oriented — motivated to build repeatable process and eventually lead/train others in the function.\nExcellent communication skills to articulate technical concepts clearly to non-technical stakeholders.\nProven ability in client services and account management, fostering long-term relationships through exceptional service delivery.\nAnalytical mindset with the capability to interpret data for strategic insights and decision-making.\nKnowledge of strategies and processes that support customer engagement and retention.\nRequired Qualifications\n2–4 years of experience in technical implementation, device management, or MSP-style deployment/onboarding roles.\nHands-on experience with JumpCloud MDM (strongly preferred) or a comparable MDM platform (Intune, Jamf, Kandji, Mosyle), including experience migrating devices between MDM platforms.\nHands-on experience with Okta or comparable SSO and IDP platforms (Entra, Google)\nWorking knowledge of Apple Business Manager (ABM) and zero-touch enrollment workflows for Mac fleets.\nExperience with HRIS platforms and integrations\nExperience deploying RMM and endpoint security agents in a managed services context.\nComfortable advising on and troubleshooting SaaS application integrations and access provisioning.\nStrong organizational skills with the ability to manage several concurrent client onboarding projects without dropping details.\nPolished, confident client-facing communication and presentation skills — comfortable leading calls with client stakeholders and decision-makers.\nAbility to move fluidly between technical execution and client relationship management.\nPreferred Qualifications\nPrior experience in a Managed Service Provider (MSP) or MSSP environment.\nExperience with platform or similar IT management/employee lifecycle platforms.\nPrior account management or client success experience, ideally in a technical/IT services context.\nExperience supporting sales processes — proposal development, scoping calls, or sales-to-delivery handoff.\nFamiliarity with Microsoft 365, Google Workspace, Entra ID, or other core business app ecosystems.\nIndustry certifications such as JumpCloud Certified Administrator, CompTIA A+/Network+, or similar.\nExperience in training or mentoring junior team members.\nWork Environment\nType: Remote (remote implementation/support work + client-facing video)\nSchedule: Full-time\nClient-facing calls (sales, onboarding, account reviews) are a regular and expected part of this role\nCompensation & Benefits\nCompensation\nAnnual Salary: $60,000 – $85,000, commensurate with experience\n[Optional: performance bonus/commission component tied to onboarding volume, account retention, or sales-assist closes — confirm structure]\nBenefits\nMedical, Dental, and Vision Insurance\nPaid Time Off (PTO) and Company Holidays\nProfessional Development and Certification Assistance\nCareer Growth and Technical Advancement Opportunities\nJoin us at Status Pros where your expertise will help shape innovative solutions that accelerate growth for our clients while advancing your career in a vibrant, supportive environment!\nPay: $60,000.00 - $85,000.00 per year\nBenefits:\nDental insurance\nFlexible schedule\nHealth insurance\nHealth savings account\nPaid time off\nProfessional development assistance\nVision insurance\nWork from home\nWork Location: Remote","company":"Status Pros","rawCompany":"status pros","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T14:36:32.044Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Implementation & Account Manager","description":"Company Overview\nStatus Pros is a high-growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) delivering IT, cloud, and security solutions to a wide range of clients. We help organizations operate securely, efficiently, and in alignment with industry and regulatory expectations.\nJob Summary\nWe are seeking a dynamic and detail-oriented, technically capable, and client-savvy Technical Implementation & Account Manager to own the end-to-end client experience for our global program — from initial sales call, through technical setup and MDM/device onboarding, to ongoing account management and support. This role sits at the intersection of hands-on technical execution (JumpCloud MDM, RMM, and security agent deployment, ABM setup) and client-facing account ownership and is expected to juggle several simultaneous client onboarding projects while maintaining a polished, organized presence in front of clients and prospects. This position serves as a strong development path toward leading and proceduralizing the implementation program company-wide.\nResponsibilities\nTechnical Setup & Implementation\nLead JumpCloud MDM setup and configuration as the device management foundation of the platform.\nMigrate devices from competing MDM platforms (Jamf, Kandji, Mosyle, Intune, etc.) into JumpCloud, including unenrollment, policy recreation, zero-touch re-enrollment, and post-migration policy verification.\nConfigure Apple Business Manager (ABM) for zero-touch Mac enrollment and ongoing device provisioning.\nDeploy RMM agents and endpoint security agents across client environments using Status Pros/SPARCX and HRIS platforms/JumpCloud-integrated tooling.\nAdvise clients on SaaS application integrations and provisioning workflows available within the platform, escalating complex or custom app requirements as needed.\nConfigure onboarding/offboarding workflows and validate device enrollment compliance during activation.\nClient Onboarding & Account Management\nManage multiple simultaneous client onboardings, keeping each on schedule and organized from kickoff through go-live.\nServe as the ongoing account manager for assigned clients post-implementation — the primary relationship owner for continued support, adoption, and satisfaction.\nPresent confidently and clearly to client stakeholders, including kickoff calls, technical walkthroughs, and admin training sessions.\nProvide ongoing technical support and troubleshooting for onboarded accounts, escalating to engineering or NOC/SOC as needed.\nTrack onboarding milestones, risks, and client health, proactively flagging delays or at-risk accounts.\nSales Support & Fulfillment\nSupport the sales process for prospective clients, including joining discovery/sales calls to speak to technical scope and feasibility.\nHelp build client-facing proposals and scoping documents (implementation tier, MDM migration scope, add-ons) in partnership with sales.\nOwn the handoff from closed sales opportunity into active onboarding, ensuring no loss of context between sales and delivery.\nProcess & Program Growth\nHelp proceduralize the implementation and account management program — documenting playbooks, checklists, and SOPs as the offering scales.\nTrain and mentor other Implementation Leads as the team grows.\nIdentify recurring issues and recommend process improvements, automation opportunities, and operational efficiencies across the program.\nGrowth path: take on leadership of the implementation division as the program matures.\nNote: This job description is not intended to be an exhaustive list of duties. Additional responsibilities may be assigned as needed.\nSkills\nStrong project management skills with the ability to coordinate multiple implementation tasks simultaneously.\nStrong sense of ownership over both the technical outcome and the client relationship.\nCalm, professional, and consultative demeanor — able to advise clients rather than just execute tickets.\nExceptional organizational and time-management skills across multiple concurrent projects.\nDetail-oriented with a documentation-first mindset, supporting future proceduralization of the program.\nComfortable operating independently while collaborating closely with sales, engineering, and delivery teams.\nGrowth-oriented — motivated to build repeatable process and eventually lead/train others in the function.\nExcellent communication skills to articulate technical concepts clearly to non-technical stakeholders.\nProven ability in client services and account management, fostering long-term relationships through exceptional service delivery.\nAnalytical mindset with the capability to interpret data for strategic insights and decision-making.\nKnowledge of strategies and processes that support customer engagement and retention.\nRequired Qualifications\n2–4 years of experience in technical implementation, device management, or MSP-style deployment/onboarding roles.\nHands-on experience with JumpCloud MDM (strongly preferred) or a comparable MDM platform (Intune, Jamf, Kandji, Mosyle), including experience migrating devices between MDM platforms.\nHands-on experience with Okta or comparable SSO and IDP platforms (Entra, Google)\nWorking knowledge of Apple Business Manager (ABM) and zero-touch enrollment workflows for Mac fleets.\nExperience with HRIS platforms and integrations\nExperience deploying RMM and endpoint security agents in a managed services context.\nComfortable advising on and troubleshooting SaaS application integrations and access provisioning.\nStrong organizational skills with the ability to manage several concurrent client onboarding projects without dropping details.\nPolished, confident client-facing communication and presentation skills — comfortable leading calls with client stakeholders and decision-makers.\nAbility to move fluidly between technical execution and client relationship management.\nPreferred Qualifications\nPrior experience in a Managed Service Provider (MSP) or MSSP environment.\nExperience with platform or similar IT management/employee lifecycle platforms.\nPrior account management or client success experience, ideally in a technical/IT services context.\nExperience supporting sales processes — proposal development, scoping calls, or sales-to-delivery handoff.\nFamiliarity with Microsoft 365, Google Workspace, Entra ID, or other core business app ecosystems.\nIndustry certifications such as JumpCloud Certified Administrator, CompTIA A+/Network+, or similar.\nExperience in training or mentoring junior team members.\nWork Environment\nType: Remote (remote implementation/support work + client-facing video)\nSchedule: Full-time\nClient-facing calls (sales, onboarding, account reviews) are a regular and expected part of this role\nCompensation & Benefits\nCompensation\nAnnual Salary: $60,000 – $85,000, commensurate with experience\n[Optional: performance bonus/commission component tied to onboarding volume, account retention, or sales-assist closes — confirm structure]\nBenefits\nMedical, Dental, and Vision Insurance\nPaid Time Off (PTO) and Company Holidays\nProfessional Development and Certification Assistance\nCareer Growth and Technical Advancement Opportunities\nJoin us at Status Pros where your expertise will help shape innovative solutions that accelerate growth for our clients while advancing your career in a vibrant, supportive environment!\nPay: $60,000.00 - $85,000.00 per year\nBenefits:\nDental insurance\nFlexible schedule\nHealth insurance\nHealth savings account\nPaid time off\nProfessional development assistance\nVision insurance\nWork from home\nWork Location: Remote","datePosted":"2026-08-05T14:36:32.044Z","dateModified":"2026-08-05T14:36:32.044Z","hiringOrganization":{"@type":"Organization","name":"Status Pros","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"55367ff613ccd5ff4dc41221"},"url":"https://jobsearcher.com/jobs/55367ff613ccd5ff4dc41221"}}