Senior Support Specialist

Senior Support Engineer | Up to $100,000 + Bonus | HybridWhat's in It for YouJoin a well-established organisation with a strong technology investment strategy.Work in a highly visible senior support position with opportunities to mentor junior team members and influence IT operations.Comprehensive benefits package.Exposure to modern workplace technologies, including Microsoft 365, Azure, Intune, endpoint security platforms, and cloud services.Collaborative team environment with opportunities for professional growth and development.What You'll DoAct as the escalation point for complex technical issues across desktop, endpoint, collaboration, identity, and infrastructure technologies.Provide hands on support for laptops, desktops, mobile devices, printers, conferencing solutions, and workplace technology platforms.Manage user accounts, permissions, and access requests within enterprise environments.Support and maintain Microsoft 365 technologies including Teams, Outlook, OneDrive, and SharePoint.Administer and troubleshoot Active Directory, Entra ID, Intune, and endpoint management solutions.Support remote and hybrid employees while ensuring a high level of customer service.Monitor endpoint health, compliance, and security across the organisation.Troubleshoot networking issues including DNS, DHCP, VPN, wireless connectivity, and related services.Assist with technology deployments, upgrades, migrations, and operational improvement initiatives.Create and maintain technical documentation, knowledge base articles, and support procedures.Mentor junior support engineers and contribute to team development.Participate in an on call support rotation and assist with critical incidents when required.What You Bring5+ years of experience in enterprise IT support, service desk, desktop engineering, or end user support environments.Strong experience supporting Microsoft Windows and Microsoft 365 technologies.Hands on experience with Intune, Autopilot, Active Directory, and Entra ID.Knowledge of enterprise security technologies, endpoint protection, and device compliance practices.Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN, and wireless technologies.Experience supporting iOS and Android devices within managed enterprise environments.Familiarity with cloud technologies, particularly Microsoft Azure.Experience working with ITSM and ticketing platforms.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication skills with the ability to support both technical and non-technical users.Proven ability to work independently, prioritise effectively, and take ownership of issues through to resolution.Previous experience mentoring colleagues or acting as a senior escalation resource is highly desirable.Interested?Apply now or send your updated resume to j.johnson-marjanovic@franklinfitch.com