{"schemaVersion":"jobsearcher.job.v1","id":"54e145962a2fce8d1e2a4f3d","url":"https://jobsearcher.com/jobs/54e145962a2fce8d1e2a4f3d","canonicalUrl":"https://jobsearcher.com/jobs/54e145962a2fce8d1e2a4f3d","title":"Technical Support Engineer","description":"About RISA\nRISA Tech, Inc. has been developing cutting-edge structural design and optimization software since 1987. With a well-trained team of engineers and software developers, we are working to meet the needs of our growing client base by implementing new design features and expanding the suite of software tools that we offer.\nOverview\nThis position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of the Technical Customer Success team providing technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.\nJob Duties\nGive superior customer service in supporting all the RISA software.\nWork closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within RISA software suite.\nEnsure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface\nDemonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers\nTest the software to ensure a quality software package that will meet the customer satisfaction at the release of the software and intermediate checkpoints along the development cycle\nWrite technical engineering specifications to support the product development team\nProviding hand calculations to validate the software\nWrite clear technical documentation for external customers\nSkill Requirements\nExcellent verbal and written communication skills\nConfident when speaking to customers over the phone\nTeam player, self-motivated, and positive \"can do\" attitude\nPossess strong problem-solving skills\nCommunicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email\nWrite clear and concise documentation of issues for users and to be used for in-house development\nMulti-task between several customers supports and other tasks at the same time\nPersistence and follow through with the customers until their issue is resolved\nThrive in a team environment and confident working independently\nEducation & Experience\nBachelor’s degree (or higher) in Civil or Structural Engineering\nPE license required\n3+ years structural design engineering experience\nExperience with the RISA product suite is preferred\nExperience working directly with customers, in any industry, is a plus\nJob Requirements:\nFull-time position\nAttendance to regular virtual meetings.\nHybrid (2 days in office/3 days remote) in South Orange County or remote position out of state (with travel required to Southern California office 1 to 2 times a year).\nCompensation: The pay range for this position is $90K to $100K annual salarywith an additional annual bonus.\nBenefits:\n3 weeks of Paid Time Off\n12 paid holidays\nMedical, Dental, Vision insurance starting the 1st of the month following date of hire\nShort Term and Long-Term Disability Benefits\nFlexible Spending Account & Health Savings Account\nLife & AD&D insurance\n401(k) with a 5% employer match\nAnnual Bonus\nPet Insurance\nEmployee Assistance Program\nJob Type: Full-time\nPay: $90,000.00 - $100,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nRetirement plan\nVision insurance\nCompensation Package:\nYearly bonus\nSchedule:\n8 hour shift\nWork Location: Hybrid remote in Foothill Ranch, CA 92610","company":"Risa","rawCompany":"risa","city":"Foothill Ranch","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:14:07.261Z","occupations":[{"code":"17-3022.00","title":"Civil Engineering Technologists and Technicians","slug":"civil-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"About RISA\nRISA Tech, Inc. has been developing cutting-edge structural design and optimization software since 1987. With a well-trained team of engineers and software developers, we are working to meet the needs of our growing client base by implementing new design features and expanding the suite of software tools that we offer.\nOverview\nThis position is responsible for the technical support of the full product suite for RISA. This position reports to the Technical Support Manager. This position is a key member of the Technical Customer Success team providing technical support to engineers for our full suite of RISA products. The right candidate will have experience in structural engineering and structural engineering software. They will work in a collaborative fashion throughout our organization to deliver a great customer experience resolving customer issues.\nJob Duties\nGive superior customer service in supporting all the RISA software.\nWork closely with customers via telephone, email, and conferencing gathering information to understand their needs and offering solutions within RISA software suite.\nEnsure customer satisfaction through the entire life cycle of the software including technical explanation of the software as well as interface\nDemonstrate expert knowledge of the software while maintaining a positive company image during interactions with customers\nTest the software to ensure a quality software package that will meet the customer satisfaction at the release of the software and intermediate checkpoints along the development cycle\nWrite technical engineering specifications to support the product development team\nProviding hand calculations to validate the software\nWrite clear technical documentation for external customers\nSkill Requirements\nExcellent verbal and written communication skills\nConfident when speaking to customers over the phone\nTeam player, self-motivated, and positive \"can do\" attitude\nPossess strong problem-solving skills\nCommunicate comfortably with knowledgeable as well as novice users to resolve technical issues via both telephone and email\nWrite clear and concise documentation of issues for users and to be used for in-house development\nMulti-task between several customers supports and other tasks at the same time\nPersistence and follow through with the customers until their issue is resolved\nThrive in a team environment and confident working independently\nEducation & Experience\nBachelor’s degree (or higher) in Civil or Structural Engineering\nPE license required\n3+ years structural design engineering experience\nExperience with the RISA product suite is preferred\nExperience working directly with customers, in any industry, is a plus\nJob Requirements:\nFull-time position\nAttendance to regular virtual meetings.\nHybrid (2 days in office/3 days remote) in South Orange County or remote position out of state (with travel required to Southern California office 1 to 2 times a year).\nCompensation: The pay range for this position is $90K to $100K annual salarywith an additional annual bonus.\nBenefits:\n3 weeks of Paid Time Off\n12 paid holidays\nMedical, Dental, Vision insurance starting the 1st of the month following date of hire\nShort Term and Long-Term Disability Benefits\nFlexible Spending Account & Health Savings Account\nLife & AD&D insurance\n401(k) with a 5% employer match\nAnnual Bonus\nPet Insurance\nEmployee Assistance Program\nJob Type: Full-time\nPay: $90,000.00 - $100,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nRetirement plan\nVision insurance\nCompensation Package:\nYearly bonus\nSchedule:\n8 hour shift\nWork Location: Hybrid remote in Foothill Ranch, CA 92610","datePosted":"2026-04-12T21:14:07.261Z","dateModified":"2026-04-12T21:14:07.261Z","hiringOrganization":{"@type":"Organization","name":"Risa","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foothill Ranch","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"54e145962a2fce8d1e2a4f3d"},"url":"https://jobsearcher.com/jobs/54e145962a2fce8d1e2a4f3d"}}