Dental Treatment Coordinator

Orthodontic Treatment Coordinator Job Summary We are seeking a dynamic, results-oriented Orthodontic Treatment Coordinator to join the team at Koga Orthodontics in Monroe, Louisiana. In this key role, you will be the trusted guide for new patients, expertly leading them from consultation to treatment acceptance and start. Your primary responsibility is delivering personalized education, building strong rapport, overcoming objections, and presenting compelling treatment and financial plans to drive high case acceptance for comprehensive orthodontic treatments. If you bring proven sales experience, excel at turning consultations into committed starts, and naturally project warmth, confidence, and calm reassurance—even with hesitant patients or parents—this position offers excellent earning potential and the chance to truly transform lives through beautiful smiles. Key Responsibilities Partner with the Scheduling Coordinator and Front Desk to gather essential new-patient information (chief concerns, financial expectations, preferred times) prior to the exam Collaborate with the Insurance Coordinator to verify accurate benefits and coverage before any treatment presentation Schedule, confirm, and follow up on appointments; proactively minimize no-shows and reschedule as needed Manage pending treatment and observation lists to maximize conversions and increase case starts Track monthly new treatment starts and implement proactive strategies to improve acceptance rates Deliver confident, empathetic, and tailored treatment & financial presentations, clearly outlining fees, in-house payment plans, third-party financing, and the long-term value and benefits Educate patients and parents on treatment options, appliance care, oral hygiene, phases of care, and realistic expectations in a clear, approachable manner Effectively address concerns, handle objections with empathy, and build trust to support informed decisions and encourage same-day commitments whenever possible Capture high-quality clinical photos, digital X-rays, intraoral scans, and ensure accurate upload to patient charts Qualifications & Requirements High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred Minimum 2+ years in a sales-driven role, preferably as a Treatment Coordinator, New Patient Coordinator, or similar front-office/sales position in orthodontics, dental specialty, or healthcare Proven success presenting and closing high-value treatment plans with consistently strong case-acceptance rates Demonstrated ability to quickly build trust, calm anxious patients/parents, and guide them toward positive treatment decisions Required Skills & Attributes Exceptional verbal and written communication — warm, persuasive, professional, and clear Strong sales skills — comfortable discussing value, navigating objections, and closing commitments in a non-pressured, consultative way Calm, comforting, empathetic personality — skilled at easing fears and creating a reassuring, supportive experience Excellent phone, text, email, and follow-up communication (texting is a key patient channel) Highly organized, detail-oriented, and adept at managing multiple patients/tasks Collaborative team player — daily interaction with Scheduling, Insurance, and Clinical teams Proficiency in orthodontic practice management software (e.g., Cloud9, Tops Ortho, Dolphin) Experience with patient communication platforms (e.g., Weave, Solutionreach, OperaDDS) Knowledge of financial tools and third-party financing (e.g., OrthoBanc, AcceptCare, CareCredit) Skilled in digital imaging: clinical photography, panoramic/ceph X-rays, CBCT, intraoral scanners (iTero, Trios, Medit), and document handling Comfortable with Microsoft Office/Google Workspace and basic tech support What We Offer Competitive base salary + generous monthly bonuses linked to new starts, case acceptance, and production Simple Retirement plan, paid holidays, and PTO Orthodontic treatment discounts for you and your family Ongoing training, continuing education, and a supportive, growth-minded team If you're passionate about helping people achieve confident smiles, skilled at building trust quickly, and have the sales experience to consistently convert consultations into committed treatments, we’d love to meet you! Apply today and become the heartbeat of the patient experience at Koga Orthodontics. Job Type: Full-time Pay: $15.00 - $30.00 per hour Expected hours: 32 – 36 per week Benefits: Employee discount On-the-job training Paid time off Retirement plan Application Question(s): Describe your experience presenting and closing high-value orthodontic (or similar dental/healthcare) treatment plans. How do you build trust with hesitant patients/parents? Experience: sales : 1 year (Preferred) Work Location: In person