{"schemaVersion":"jobsearcher.job.v1","id":"54957b2e8069c98823ba2145","url":"https://jobsearcher.com/jobs/54957b2e8069c98823ba2145","canonicalUrl":"https://jobsearcher.com/jobs/54957b2e8069c98823ba2145","title":"IT Admin","description":"IT Specialist | Location: Orlando, FL\n\nAbout Us:\n\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\n\nPosition Overview: This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.\n\nPrimary Responsibilities:\n\nInstall and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.\nProblem recognition, research, isolation, resolution and follow up for all computers and software.\nOperating system and software installation and configuration and maintain an accurate software license tracking system in real-time.\nAsset management - responsible for tracking desktop hardware and software inventory in real-time.\nOn-site support - participate in end-user support and problem management for all areas of the IT infrastructure.\nCoordinate with supervisors to provide high-quality support for new systems, projects and upgrades.\nOther duties as assigned.\n\nQualifications:\n\nExperience in a BPO environment\nDesktop Support or IT Help Desk experience\nProficiency researching and troubleshooting complex problems and errors\nDemonstrated ability with basic networking and telephony\nDemonstrated ability to research, plan, document, and execute complex tasks/projects\nExcellent written and oral communication skills\nExcellent interpersonal and customer service skills\nExcellent work ethic and dedication\nAssociate's (or equivalent) degree in Computer Science or Information\nTechnology from a technical school OR equivalent combination of education\nand experience\nCompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft\nCertified IT Professional (MCITP) are a plus but not required\nExperience with multiple operating systems including Windows, MacOS and\nChromeOS\nExperience with O365 and Google Workspace Enterprise\nFamiliarity or experience with common security frameworks for SOC2 or ISO 27001","company":"Helpware","rawCompany":"helpware","city":"Orlando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-28T10:18:26.360Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Admin","description":"IT Specialist | Location: Orlando, FL\n\nAbout Us:\n\nHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.\n\nPosition Overview: This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.\n\nPrimary Responsibilities:\n\nInstall and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.\nProblem recognition, research, isolation, resolution and follow up for all computers and software.\nOperating system and software installation and configuration and maintain an accurate software license tracking system in real-time.\nAsset management - responsible for tracking desktop hardware and software inventory in real-time.\nOn-site support - participate in end-user support and problem management for all areas of the IT infrastructure.\nCoordinate with supervisors to provide high-quality support for new systems, projects and upgrades.\nOther duties as assigned.\n\nQualifications:\n\nExperience in a BPO environment\nDesktop Support or IT Help Desk experience\nProficiency researching and troubleshooting complex problems and errors\nDemonstrated ability with basic networking and telephony\nDemonstrated ability to research, plan, document, and execute complex tasks/projects\nExcellent written and oral communication skills\nExcellent interpersonal and customer service skills\nExcellent work ethic and dedication\nAssociate's (or equivalent) degree in Computer Science or Information\nTechnology from a technical school OR equivalent combination of education\nand experience\nCompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft\nCertified IT Professional (MCITP) are a plus but not required\nExperience with multiple operating systems including Windows, MacOS and\nChromeOS\nExperience with O365 and Google Workspace Enterprise\nFamiliarity or experience with common security frameworks for SOC2 or ISO 27001","datePosted":"2026-08-28T10:18:26.360Z","dateModified":"2026-08-28T10:18:26.360Z","hiringOrganization":{"@type":"Organization","name":"Helpware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orlando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"54957b2e8069c98823ba2145"},"url":"https://jobsearcher.com/jobs/54957b2e8069c98823ba2145"}}