{"schemaVersion":"jobsearcher.job.v1","id":"54927e1e1cddbaaa3c77faf3","url":"https://jobsearcher.com/jobs/54927e1e1cddbaaa3c77faf3","canonicalUrl":"https://jobsearcher.com/jobs/54927e1e1cddbaaa3c77faf3","title":"Sr Program Manager, Mobility Quality","description":"About The Role\n\nGlobal Quality is on a path to transform how we support and enable our frontline agents and CommOps partners to drive positive customer experiences through a strong focus on agent behaviors, best-in-class Quality Programs, and advanced Tech. To support us in bringing this vision to life, we are looking for a Global Quality Program Lead - Mobility who'll focus on deploying and managing Quality programs to drive improved experiences for earners and customers globally across the mobility business.. A core focus of this role will be to build strong partnerships with stakeholders and partnering with them to build solutions that deliver impact on business goals by leveraging our Quality programs and tech offerings.\n\nWhat You'll Do\nDevelop and execute a comprehensive global quality program strategy aligned with the org's mission and objectives, focusing on enhancing the quality of our customer interactions\nLead the design and implementation of quality programs and initiatives that cater to mobility teams across all regions.\nDefine and deploy quality standards that meet the unique needs of this part of the business including it's broad portfolio of products (UberX, Shuttle, AV, Rental Cars, etc). Ensure standards address all personas from driver to rider and in between.\nBaseline program performance and build working strategies to drive metric improvements in partnership with internal teams, GSO, Regional CommOps, and Global Teams\nPartner with Quality Operations to govern Global Quality Standards are maintained and program performance is documented and reported to key stakeholders.\nUse a combination of quantitative and qualitative information to help our leaders understand how effectively Uber is serving its customers across all critical dimensions: delivery site, modality, contact type, and more\nStay current with industry-standard methodologies and frameworks that can be applied to Uber's customer service operation and drive continuous improvement to customer outcomes\nDevelop a high-performing global Mobility Focused Quality program team across regions, fostering a culture of excellence, collaboration, and continuous learning.\nBe a thought leader and contribute to the Global Quality roadmap ‌and vision\nCollaborate closely with cross-functional teams (Global and Regional CommOps, BPOs, QAAS, GSD, CO) to integrate quality considerations into all aspects of customer service delivery.\nBasic qualifications\n7+ years of experience in quality management, program management, or operations leadership roles within the transportation or technology industry.\nProven ability to develop and execute strategic quality program strategies, driving business results and operational excellence.\nStrong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.\nExcellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability\nExceptional leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals\nOutstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.\nProven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals.\nPreferred qualifications\nProven record of executing large-scale, global program deployments\nDeep understanding and experience working with the Mobility functions regionally/globally\nExperience managing dispersed/global teams to be high-functioning and high-performing\n\nFor Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.","company":"Uber","rawCompany":"uber","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:34:50.833Z","occupations":[{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"485999","title":"All Other Transit and Ground Passenger Transportation","slug":"all-other-transit-and-ground-passenger-transportation"},{"code":"485310","title":"Taxi and Ridesharing Services","slug":"taxi-and-ridesharing-services"},{"code":"336110","title":"Automobile and Light Duty Motor Vehicle Manufacturing","slug":"automobile-and-light-duty-motor-vehicle-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Program Manager, Mobility Quality","description":"About The Role\n\nGlobal Quality is on a path to transform how we support and enable our frontline agents and CommOps partners to drive positive customer experiences through a strong focus on agent behaviors, best-in-class Quality Programs, and advanced Tech. To support us in bringing this vision to life, we are looking for a Global Quality Program Lead - Mobility who'll focus on deploying and managing Quality programs to drive improved experiences for earners and customers globally across the mobility business.. A core focus of this role will be to build strong partnerships with stakeholders and partnering with them to build solutions that deliver impact on business goals by leveraging our Quality programs and tech offerings.\n\nWhat You'll Do\nDevelop and execute a comprehensive global quality program strategy aligned with the org's mission and objectives, focusing on enhancing the quality of our customer interactions\nLead the design and implementation of quality programs and initiatives that cater to mobility teams across all regions.\nDefine and deploy quality standards that meet the unique needs of this part of the business including it's broad portfolio of products (UberX, Shuttle, AV, Rental Cars, etc). Ensure standards address all personas from driver to rider and in between.\nBaseline program performance and build working strategies to drive metric improvements in partnership with internal teams, GSO, Regional CommOps, and Global Teams\nPartner with Quality Operations to govern Global Quality Standards are maintained and program performance is documented and reported to key stakeholders.\nUse a combination of quantitative and qualitative information to help our leaders understand how effectively Uber is serving its customers across all critical dimensions: delivery site, modality, contact type, and more\nStay current with industry-standard methodologies and frameworks that can be applied to Uber's customer service operation and drive continuous improvement to customer outcomes\nDevelop a high-performing global Mobility Focused Quality program team across regions, fostering a culture of excellence, collaboration, and continuous learning.\nBe a thought leader and contribute to the Global Quality roadmap ‌and vision\nCollaborate closely with cross-functional teams (Global and Regional CommOps, BPOs, QAAS, GSD, CO) to integrate quality considerations into all aspects of customer service delivery.\nBasic qualifications\n7+ years of experience in quality management, program management, or operations leadership roles within the transportation or technology industry.\nProven ability to develop and execute strategic quality program strategies, driving business results and operational excellence.\nStrong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.\nExcellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability\nExceptional leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals\nOutstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.\nProven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals.\nPreferred qualifications\nProven record of executing large-scale, global program deployments\nDeep understanding and experience working with the Mobility functions regionally/globally\nExperience managing dispersed/global teams to be high-functioning and high-performing\n\nFor Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year. For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.","datePosted":"2026-04-12T20:34:50.833Z","dateModified":"2026-04-12T20:34:50.833Z","hiringOrganization":{"@type":"Organization","name":"Uber","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"54927e1e1cddbaaa3c77faf3"},"url":"https://jobsearcher.com/jobs/54927e1e1cddbaaa3c77faf3"}}